Troubleshooting
Service Requirements
Our products are designed and built to be functional and durable. For information on use and maintenance
please read the Product & Training Manual thoroughly.
Should you require servicing
contact your nearest authorised Pacvac Service Centre.
www.pacvac.com
+618 9479 1444
Support: +618 9479 1444 www.pacvac.com
9
PROBLEM:
CAUSE:
SOLUTION:
MACHINE
Back Pack not working
Battery not properly connected
to back pack.
Check and re-connect connector.
Battery connected to back pack
while the switch was in the ON
position.
Disconnect battery pack from back pack.
Turn switch to OFF position. Reconnect
battery back pack.
Battery pack power depleted or
battery pack is damaged.
Check for damage. If no sign of damage
then charge the battery.
Battery pack shuts off due
to abnormally high motor
temperature.
Turn machine off and ensure hose is
unblocked. Ensure dust bag is clean. After
30 minutes the machine should be ready
for use. If not, contact a Pacvac Authorised
Service Centre.
Back Pack has no/poor suction
Dust bag full.
Remove, empty and clean dust bag.
Dust bag not installed correctly.
Remove and empty dust bag making
sure the rubber edging is correctly fitted
around the canister.
Hose not installed correctly.
Reconnect hose and ensure it is
correctly sealed.
Blockages.
Remove hose, wand and floor tools;
remove any blockages.
Filters blocked.
Replace / clean filter.
