16
Warranty
The following explains conditions and what to do in the event of a claim:
Your Pacvac Pty Ltd (Pacvac) product has been manufactured to meet our highest quality standards. We
urge you to take good care of your product and be sure to follow instructions carefully. This will provide you
with the best possible performance and lifespan of the product.
The inclusion of the following paragraph is a requirement by Australian Law. It explains that consumers have
rights by law regardless of any warranties provided or not by a manufacturer or supplier.
“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure.”
In addition to the guarantees under Australian Consumer Law, Pacvac warrants all machines and their
components against faulty material and/or workmanship for a period of one year for the battery and battery
charger and two years on the rest of the machine from the date of purchase by the original consumer.
Pacvac will replace parts determined as faulty however this does not cover reasonable wear through normal
use of any consumable parts, such as but not limited to, bags, filters, hoses, batteries, carbon brushes and
floor tools etc.
Warranty does not cover any machine or component that has been altered, abused, neglected, modified,
used with non-genuine Pacvac components or has not been used and maintained as indicated in this
Product and Training Manual.
Warranty repairs can only be carried out by an Authorised Pacvac Distributor or Service and Warranty Agent.
Visit our website or call on the number above for your nearest location.
All reasonable expenses associated with returning goods for a warranty claim are the consumer’s
responsibility.
Claims related to the machine only (includes the body and motor; excludes battery and battery charger) must
be made within two years of the date of purchase and proof of purchase must be supplied with the claim.
To make a claim under warranty, take the product with proof of purchase to the place of purchase. If the
place of purchase does not satisfactorily rectify the matter, please contact Pacvac.
Pacvac has the right to request pictures of warranty product failures or to request for those parts be returned
to Pacvac's office in Western Australia.
The replacement of any part shall be at Pacvac's discretion.
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