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46 - Frequently asked questions

If you still encounter problems after going through the corrective
measures, please contact your dealer or an authorized service center
for assistance.

Keyboard error or no
keyboard connected

Contact your dealer or an authorized service
center.

Keyboard interface
error

Contact your dealer or an authorized service
center.

Memory size
mismatch

Press <

F2

> (during POST) to enter the BIOS

utility, then press

Exit

in the BIOS utility to

reboot.

Error messages

Corrective action

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Содержание All-in-one Computer

Страница 1: ... 1 Packard Bell All in one Computer User s Manual Packard Bell All in one Computer User s Manual ...

Страница 2: ... are three great reason for you to get an Acer ID Remotely access your PC from your other devices with our free Acer Remote Files app Get the latest offers and product information Register your device for warranty service For more information please visit the AcerCloud website www acer com acercloud Model number _________________________________ Serial number _________________________________ Date...

Страница 3: ...anagement 25 Saving power 25 Ports and connectors 27 Information on USB 3 0 27 Rear panel audio ports 28 Memory card reader 29 Connectivity options 29 Video and audio connectors 31 HDMI 32 Universal Serial Bus USB 33 Frequently asked questions 34 Requesting service 36 Tips and hints for using Windows 8 1 38 How do I get to Start 38 What are Charms 38 Can I boot directly to the desktop 39 How do I ...

Страница 4: ... Manual This guide contains detailed information on such subjects as system utilities data recovery expansion options and troubleshooting In addition it contains general regulations and safety notices for your desktop computer It is available from the desktop double click the Help icon and click User s Manual in the menu that opens Basic care and tips for using your computer Turning your computer ...

Страница 5: ...on top of the computer Do not slam the computer display when you close it Never place the computer on uneven surfaces Taking care of your AC adapter Here are some ways to take care of your AC adapter Do not connect the adapter to any other device Do not step on the power cord or place heavy objects on top of it Carefully route the power cord and any cables away from foot traffic When unplugging th...

Страница 6: ...g and servicing When cleaning the computer follow these steps 1 Turn off the computer 2 Disconnect the AC adapter 3 Use a soft moist cloth Do not use liquid or aerosol cleaners If either of the following occurs The computer has been dropped or the body has been damaged The computer does not operate normally See Frequently asked questions on page 62 ...

Страница 7: ...st create a recovery backup The recovery backup includes the entire original contents of your computer s hard drive including Windows and all factory loaded software and drivers Using this backup will restore your computer to the same state as when you purchased it while giving you an option to retain all settings and personal data Note Packard Bell Recovery Management is only available with a pre...

Страница 8: ...gement in the list of apps 2 Click Create Factory Default Backup The Recovery Drive window opens Make sure Copy contents from the recovery partition to the recovery drive is selected This provides the most complete and safest recovery backup 3 Plug in the USB drive then click Next ...

Страница 9: ...our computer If you delete this information you can only use the USB recovery backup to restore your computer if you lose or erase the USB drive you cannot restore your computer 7 Unplug the USB drive and label it clearly Creating a drivers and applications backup To create a Drivers and Applications Backup that contains the factory loaded software and drivers needed by your computer you Important...

Страница 10: ...xt If you are using a USB drive make sure your USB drive has enough capacity before continuing If using DVDs it will also show the number of blank recordable discs you will need to complete the recovery discs Make sure that you have the required number of identical blank discs 3 Click Start to copy files You will be shown the backup progress on the screen 4 Follow the process until it completes If...

Страница 11: ...n or support Web site 2 Revert to a previous system condition If reinstalling software or drivers does not help then the problem may be solved by returning your system to a previous state when everything was working correctly For instructions see Returning to an earlier system snapshot on page 14 3 Reset your operating system If nothing else has solved the problem and you want to reset your system...

Страница 12: ...install software that did not come pre installed on your computer you need to follow that software s installation instructions New device drivers If you need to reinstall device drivers that did not come pre installed on your computer follow the instructions provided with the device If you are reinstalling using Windows and the recovery information stored on your computer 1 From Start type Recover...

Страница 13: ...nstalling from a Drivers and Applications Backup on a DVD or USB drive 1 Insert the Drivers and Applications Backup into the disc drive or connect it to a free USB port If you inserted a DVD wait for Packard Bell Resource Center to start If Packard Bell Resource Center does not start automatically press the Windows key E then double click on the optical drive icon If you are using a USB drive pres...

Страница 14: ...lve software problems you can return to one of these restore points to get your system running again Windows automatically creates an additional restore point each day and also each time you install software or device drivers Returning to a restore point 1 From Start type Control Panel and then click Control Panel in the list of apps 2 Click System and Security Action Center then click Recovery at...

Страница 15: ...ws your original hard drive has been completely re formatted or you have installed a replacement hard drive see Recovering from a recovery backup on page 18 Recovering from Windows Start Packard Bell Recovery Management From Start type Recovery and then click Packard Bell Recovery Management in the list of apps Two options are available Restore Factory Settings Reset my PC or Customized Restore Re...

Страница 16: ...y files quickly erases all files before restoring your computer and takes about 30 minutes b Fully clean the drive completely cleans the drive after each file is erased so no files can be viewed after the recovery Cleaning the drive takes much longer up to 5 hours but is much more secure as old files are completely removed 4 Click Reset 5 The recovery process begins by restarting your computer the...

Страница 17: ...ted Click Troubleshoot 3 Click either Refresh your PC or Reset your PC 4 Click Next The process will take several minutes Customized Restore with Packard Bell Recovery Management 1 Click Customized Restore Retain User Data 2 The Refresh your PC window opens Images for reference only 3 Click Next then Refresh Note Refresh your PC enables you to restore your computer to the default factory condition...

Страница 18: ...r right arrow keys to select the Exit menu e Depending on the type of BIOS your computer uses select Save Changes and Exit or Exit Saving Changes and press Enter Select OK or Yes to confirm f Your computer will restart 5 During startup press F12 to open the boot menu The boot menu allows you to select which device to start from select the USB drive a Use your arrow keys to select USB Device then p...

Страница 19: ...stalled since you purchased your PC will be removed except software installed from the Windows Store See Refresh your PC from the recovery backup on page 20 Reset your PC from the recovery backup 1 The Reset your PC window opens Images for reference only 2 Click Next 3 Select the operating system to recover normally only one option is available 4 Choose to keep any changes to the hard drive a If y...

Страница 20: ...much more secure as old files are completely removed 6 Click Reset 7 After the recovery has finished you can start using your computer by repeating the first start process Refresh your PC from the recovery backup 1 The Refresh your PC window opens 2 Click Next 3 Select the operating system to recover normally only one option is available 4 Click Refresh 5 The recovery process begins by restarting ...

Страница 21: ... to the Internet using a cable But first an Internet Service Provider ISP usually a phone or cable company will have to go to your home or office to set up Internet service The ISP will install a small box called a router that will allow you to connect to the Internet Once your router is set up all you have to do is plug one end of a network cable into the network port on your computer and the oth...

Страница 22: ...e computer logo is being displayed Boot sequence To set the boot sequence in the BIOS utility activate the BIOS utility then select Boot from the categories listed at the top of the screen Setting passwords To set a password on boot activate the BIOS utility then select Security from the categories listed at the top of the screen Find Password on boot and use the F5 and F6 keys to enable this feat...

Страница 23: ...resume from Hibernation if available for maximum security Password on Boot secures your computer against unauthorized use Combine the use of this password with password checkpoints on boot up and resume from Hibernation if available for maximum security Entering passwords When a password is set a password prompt appears in the center of the display screen When the Supervisor Password is set a prom...

Страница 24: ...correctly a warning message appears Try again and press Enter Important You have three chances to enter a password If you fail to enter the password correctly after three tries the system halts Press and hold the power button for four seconds to shut down the computer Then turn on the computer again and try again ...

Страница 25: ...ast startup Your computer uses Fast startup to start quickly but also uses a small amount of power to check for signals to start These checks consume extra power If you prefer to reduce your computer s power requirements and environmental impact turn off Fast startup 1 Open the Charms and search for Control Panel 2 Open System and Security Power Options 3 Select Choose what the power buttons do 4 ...

Страница 26: ...26 Power management 5 Scroll down and disable Turn on fast startup 6 Select Save changes ...

Страница 27: ...ce use USB 3 0 certified devices Note The ports and connectors listed below may not be available on all models Icon Item Icon Item Power button Optical drive Microphone jack Card reader Speaker or headphone jack S PDIF port USB port Line in jack RJ 45 Ethernet connector HDMI port Line out speaker out jack Network hard disk drive indicators Kensington lock slot DP DisplayPort DC in jack Webcam Shut...

Страница 28: ...uperSpeed USB Rear panel audio ports The table below indicates the functions of the audio jacks on the rear panel if available Icon color Headset Stereo Quadrophonic 5 1 channel Blue Rear Rear Green Headset Front Front Front Blue Mic in Mic in Mic in Center woofer ...

Страница 29: ...ou find you need to use any force to insert the card try reorientating the card slightly 3 Push the card until it clicks into place A few millimetres of the card will extend from beyond the slot If the card contains some files the Windows Auto Play window may appear this depends on the contents of the card and ask you if you wish to use a program to access the contents of the card Select an option...

Страница 30: ...dden icons arrow in the Notification Area next to the clock 2 Click on the Safely Remove Hardware icon 3 Click on Eject SD Card or the name of the device 4 Wait until a Safe to Remove Hardware message is displayed 5 Remove the card Note SDXC memory cards can only be used in an SDXC compatible reader SD and SDHC cards can be used in either type 3 2 1 ...

Страница 31: ...n power to the monitor then the computer 6 Make sure that the current resolution and refresh rate do not exceed the specifications of the monitor If necessary change the display settings used by the computer Headphones and microphone These ports allow you to connect audio devices Use the headphone port to plug in stereo headphones or powered speakers Plugging an audio device to the headphone port ...

Страница 32: ...y compatible digital audio video source such as your computer a set top box DVD player and audio video receiver to any compatible digital audio and or video monitor such as a digital television DTV with a single cable The single cable keeps everything neat and tidy while ensuring easy connection and the best audio and visual quality ...

Страница 33: ...s to a single USB port Note Two USB standards are currently available on Packard Bell computers USB 2 0 High speed USB and USB 3 0 SuperSpeed USB USB 2 0 ports on Packard Bell computers have a black tongue in the port while USB 3 0 ports have a blue tongue For best performance USB 3 0 devices should always be plugged into USB 3 0 ports Consult your device s documentation to see which standard it s...

Страница 34: ...cal drive Remove it and press Ctrl Alt Del to restart the system Do you have a USB storage device USB disk or smartphone plugged into your computer Unplug it and press Ctrl Alt Del to restart the system Nothing appears on the screen The computer s power management system automatically blanks the screen to save power Press any key to turn the display back on If pressing a key does not turn the disp...

Страница 35: ...y turn off I want to eject the optical drive tray without turning on the power There is a mechanical eject hole on the optical drive Simply insert the tip of a pen or straightened out paperclip into the hole and push to eject the tray The keyboard does not respond Try attaching an external keyboard to a USB port on the computer If it works contact your dealer or an authorized service center as the...

Страница 36: ...rvice International Travelers Warranty ITW Your computer is backed by an International Travelers Warranty ITW that gives you security and peace of mind when traveling An ITW passport came with your computer This passport contains all you need to know about the ITW program A list of available authorized service centers is in this handy booklet Read this passport thoroughly Note If your system is th...

Страница 37: ...ell for online service and please be at your computer when you call With your support we can reduce the amount of time a call takes and help solve your problems efficiently If there are error messages or beeps reported by your computer write them down as they appear on the screen or the number and sequence in the case of beeps You are required to provide the following information Name ____________...

Страница 38: ...Clicking it will open Start where you can launch apps How do I see all of my apps Click the arrow icon that appears at the bottom of Start when you move your cursor Can I make the All apps view the default for Start Yes you can just follow these steps 1 Go to the desktop 2 Right click the taskbar and select Properties from the menu that opens 3 From the Navigation tab check Show the Apps view auto...

Страница 39: ...ettings Power and select the action you d like to take Can I just turn off notifications You can turn off notifications during certain hours so that you can leave your computer running but not be disturbed by notifications 1 Move your cursor to the upper right hand corner of the screen and click Settings Change PC settings Search apps Notifications 2 Move the Quiet hours slider to On and select ti...

Страница 40: ...ge PC settings PC devices Lock screen 2 Move the slider to On and select if the slideshow should be played while the computer is running on battery power 3 Click Add a folder and open the folder you wish to use your Pictures folder will open by default Click Use this folder OK 4 You can see the list of folders under Add a folder Select a folder name and click Remove to remove the folder from the l...

Страница 41: ...upper right hand corner How do I move tiles Right click a tile to select it then drag it to the place on Start that you want it to appear Other tiles will be moved to accommodate the tile in its new location Can I arrange tiles in groups Yes you can Right click a tile to select it and open the Customize menu You will see Name group appear above unnamed groups You can give the group s a name and ar...

Страница 42: ...are my apps Move your cursor to the upper right hand corner of the screen and click Search start typing the name of the app you would like to open Results will be displayed on the right hand side of the screen How do I make an app appear on Start If you re in All apps and you want to make an app appear on Start Right click a tile to select it and open the Customize menu Click Pin to Start from the...

Страница 43: ...isplay the last app that was opened 4 Swipe right from the left edge of the screen until you see a column divider to display both apps simultaneously Up to three apps may be displayed via three columns at the same time Can I show my desktop apps first Yes you can just follow these steps 1 Go to the desktop 2 Right click the taskbar and select Properties from the menu that opens 3 From the Navigati...

Страница 44: ... PC settings Accounts Connect to a Microsoft account and follow the onscreen instructions How do I add a favorite to Internet Explorer Internet Explorer 10 doesn t have traditional favorites instead you can pin shortcuts to Start Once you have the page open swipe upwards from the bottom edge of the screen to open the menu at the bottom of the screen Click Pin to Start How do I check for Windows up...

Страница 45: ...ealer Error messages If you receive an error message note the message and take the corrective action The following table lists the error messages in alphabetical order together with the recommended course of action Error messages Corrective action CMOS battery bad Contact your dealer or an authorized service center CMOS checksum error Contact your dealer or an authorized service center Disk boot f...

Страница 46: ...ed service center for assistance Keyboard error or no keyboard connected Contact your dealer or an authorized service center Keyboard interface error Contact your dealer or an authorized service center Memory size mismatch Press F2 during POST to enter the BIOS utility then press Exit in the BIOS utility to reboot Error messages Corrective action ...

Страница 47: ...e Provider ISP which supplies the connection between your computer and the Internet You should research the ISPs available in your region not forgetting to talk to friends and family about their experiences or to check reviews and consumer reports The ISP you select will provide instructions on how to connect to the Internet you may need additional software or a special box that connects to your p...

Страница 48: ... generally charged at fixed monthly rates Cable A cable connection provides fast and always on Internet service via a cable television line This service is generally available in large cities You can use your telephone and watch cable TV at the same time you are connected to the Internet 3G WWAN or Wireless Wide Area Network Network connections A LAN Local Area Network is a group of computers for ...

Страница 49: ...pull cables through walls and ceilings Components of a wireless LAN To set up your Wireless network at home you need to have the following Access point router Access points routers are two way transceivers that broadcast data into the surrounding environment Access points act as a mediator between wired and wireless network Most routers have a built in DSL modem that will allow you access to a hig...

Страница 50: ...hen click on HomeGroup Surf the Net To surf the Internet you need a program called an Internet browser Internet Explorer provides an easy and secure web browsing experience As soon as you have your Internet access installed and you are connected from Start click the Internet Explorer tile or the icon located on the desktop and take your Internet experience to a new level Packard Bell website To ge...

Страница 51: ...ty blocks online identity theft detects and eliminates spyware removes viruses and Internet worms protects against hackers Definitions What is a virus Malicious software typically called viruses are programs designed to infect and damage computers Most viruses are transmitted over the Internet emails or malicious Web sites A typical virus will replicate and pass itself undetected to multiple compu...

Страница 52: ... personal firewall is a software program designed to prevent unauthorized access to or from a private network It acts as a shield to protect your Internet connection from unwanted connections some of which may attempt to take control of your computer to install or re distribute viruses or malicious programs Each connection to your computer is monitored programs that attempt to receive information ...

Страница 53: ...er with security software Several types of security software are necessary for basic online security Security software essentials include firewall and antivirus programs A firewall is usually your computer s first line of defense it controls who and what can communicate with your computer online You could think of a firewall as a sort of policeman that watches all the data attempting to flow in an...

Страница 54: ...rd your login name anything based on your personal information such as your last name and words that can be found in the dictionary especially password Try to select especially strong unique passwords for protecting activities like online banking Keep your passwords in a safe place and try not to use the same password for every service you use online Change passwords on a regular basis at least ev...

Страница 55: ... site type the address URL directly into the Web browser rather than following a link within an email or instant message Fraudsters often forge these links to make them look convincing A shopping banking or any other Web site where sensitive information should have an S after the letters http i e https www yourbank com not http www yourbank com The s stands for secure and should appear when you ar...

Страница 56: ...nts regularly The impact of identity theft and online crimes can be greatly reduced if you can catch it shortly after your data is stolen or when the first use of your information is attempted One of the easiest ways to get the tip off that something has gone wrong is by reviewing the monthly statements provided by your bank and credit card companies for anything out of the ordinary Additionally m...

Страница 57: ...nter reports an alert or if your computer behaves erratically crashes unexpectedly or if some of your programs do not work correctly your computer may be infected by malicious software However do not blame every computer problem on a virus If you suspect your computer is infected the first thing to do is update if you have not already done so and run your antivirus and anti spyware software ...

Страница 58: ...o enter the region code DVDs are available for 6 regions Region code Country or region 1 USA Canada 2 Europe Middle East South Africa Japan 3 Southeast Asia Taiwan South Korea 4 Latin America Australia New Zealand 5 Former USSR parts of Africa India 6 People s Republic of China Note To change the region code insert a DVD movie of a different region into the DVD drive Once your DVD drive is set to ...

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