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GPT3G005COV User Manual
Trouble Shooting
1.
Please confirm that the SIM card PIN code has been disabled, it means if mobile phone use this SIM
card, it is not necessary to input any password.
2.
This tracker use 2G GSM and 3G WCDMA network, any other SIM card and network is invalid.
3.
The tracking data on our server will keep 6-12 months, the old data will be deleted.
4.
After power on the tracker, call the tracker, no response, and no ring, please confirm the SIM card has
been installed properly, and the SIM card has enough charge, and the mobile phone can work well in that place.
5.
If the tracker cannot upload location to website, please confirm the SIM card GPRS function is enabled,
and the APN or GPRS username & password have been set properly (call the mobile phone to confirm the APN
& GPRS username and password).
6.
If the tracker cannot send back information by SMS, please confirm the SIM card has ID caller display
function and SMS service function, and you have set the center or slave center number (only center or slave
center number can send SMS), and please read the SMS information of the tracker sending back, and check
the instruction & password is right or not.
7.
Cannot login the platform: use SMS to check the ID of the tracker, and try it again, if not success
please contact distributor.
8.
After going into an underground park, some tracking maybe lost, the GSM and GPS module will take
a few minutes to receive signal and re-locate, some tracking maybe lost, this is normal.
9.
Sometimes some location points are lost, this is normal, in the transmit process, some point maybe is
lost, but this will not happen very often.