1. Unplug all cables from the rear of the computer.
2. Open the PC enclosure to gain access to the expansion slots.
3. Locate a suitable PCIe slot (x4, x8 x16 PCIe recommended - note that x1 slots
may be shared with other devices resulting in reduced system performance).
If you are unsure which slot is correct, please consult the PC user manual.
4. Remove the filler bracket corresponding to the slot you intend to use.
5. Remove the controller card carefully from its protective ESD packaging and
insert the card connector fully into the expansion slot.
6. Ensure the card’s mounting bracket is flush with any other mounting or filler
brackets to either side of it, then secure the controller card in place.
7. Replace the computer cover and secure with mounting screws if applicable.
8. Reconnect any accessories you were using previously.
Installing the Camera USB 3.0 PCIe Card
4
Ensure your PC is powered off. Ensure anti-static precautions
using anti-static strap provided. Keep all screws safe.
Installing the Card Driver and Disabling Power Management
5
Restart your PC
• For
Water Cooled
models, ensure the coolant system is
connected before the camera is switched on-
please refer to the
user manual.
• Insert the 12V DC power cable into the power connector at the
rear of the camera, ensure the orientation is correct.
NEVER
forcibly insert the connector.
• Connect the supplied USB 3.0 cable between the USB 3.0
connector on the camera and the corresponding slot on the
Framegrabber PCIe card.
• If required, connect the I/O expander cable to the I/O 15 way D
type connector.
• Switch the camera ON using the ON/OFF switch. You should hear
an audible confirmation (a long beep).
• Turn ON the PC.
• Start your software.
• View and adjust the acquisition settings as required.
• Start acquiring data.
Troubleshooting
Camera buzzer does not sound on start-up
• The camera buzzer should be audible momentarily (a long beep) when the camera is switched to ON.
• If this does not occur, ensure that power is connected to the camera and the ON/OFF switch is set to ON.
Camera is not recognized by PC
• Ensure camera is switched to ON (The camera must be powered up before the software is initiated).
• Check that the camera cable(s) are securely and correctly connected between the camera and the PCIe card
in the PC (shown in step 6).
• Check that the PCIe card and drivers have been installed properly
(Control Panel – System – Hardware – Device Manager – Imaging Devices).
Image Data not sent to PC
• Check that Power Management for the USB 3.0 Host Controller has been disabled (see Section 5)
• Ensure that this is done for each card or port used in a multi-camera system.
Connecting your Camera and Switching it on
Ensure that the Camera ON/OFF switch is in the OFF
position AND your PC is switched OFF.
6
MAN-06734
MAN-09086
ZQSG 1217 R1
Unused filler brackets
Gently press the
card into the slot
PCIe
Slot
USB 3.0
Connection
Secure the card to the PC
Zyla USB 3.0 version Connections
ON/OFF
Switch
USB 3.0
connector
(locking)
I/O 15-Way
D Type
Connector
12V DC
Power
Connector
NOTES:
• Use only the USB 3.0 cable supplied by Andor.
• Do not connect any other device to the USB 3.0 PCIe card as this may interfere with normal camera operation or
performance.
• Camera operation with USB 3.0 PCIe cards not supplied by Andor cannot be guaranteed.
• Windows 10 will install its own driver that works with the Startech card- versions prior to this must have drivers
installed manually (see Section 5).
?
Installing the USB 3.0 PCIe Card Driver (not required for Windows 10)
• USB 3.0 PCIe card drivers must be installed manually for PCs running versions prior to Windows 10. Refer to the
instructions on the driver CD supplied with the USB 3.0 Card.
• Check Startech’s website for the latest drivers & firmware:
1. Go to
http://www.startech.com/Downloads
2. Enter product code
PEXUSB3S25
and hit Search
3. If a later driver version is available, then download and install.
4. If a later Firmware version is available, then download and install.
Disable Power Management for the Renesas USB 3.0 Host Controller
In a multi-camera system, power management must be disabled
for all USB 3.0 cards, or every port, if using a quad USB 3.0 Card.
1. Navigate to ‘Renesas USB 3.0 Host Controller’ properties
menu in
Device Manager
(Control Panel>Device
Manager> Universal Serial Bus Controllers).
2. Select the
Advanced
tab.
3. Check the
Disable USB 3.0 power management
functions
checkbox.
NOTES:
• If you need to adjust the C-mount, refer to the Zyla user manual.
For additional troubleshooting information please refer to the user manual
For further technical information about the Andor Zyla series go to:
andor.com/Zyla
You can find the latest user manuals on
MyAndor (http://my.andor.com/login.aspx)
