1. Unplug all cables from the rear of the computer.
2. Remove the PC enclosure so as to gain access to the expansion slots.
3. Locate a PCIe x16, x8 or x4 slot. If you are unsure which PC slot is correct,
please consult the PC user manual.
4. Remove the filler bracket corresponding to the slot you intend to use.
5. Remove the controller card carefully from its protective ESD packaging and
firmly press the card connector into the chosen expansion slot and ensure it
is securely locked in.
6. Making sure that the card’s mounting bracket is flush with any other
mounting brackets or filler brackets to either side of it, secure the controller
card in place.
7. Replace the cover of the computer and secure it with the mounting screws
if applicable.
8. Reconnect any accessories you were using previously.
9. For PCs not supplied by Andor, refer to
Setting & Checking BIOS options
Installing the Camera Link (PCIe) Card
4
Ensure your PC is powered off. Ensure anti-static precautions
using anti-static strap provided. Keep all screws safe.
Installing the PCI Card Device Driver
5
Restart your PC
Mounting the Camera
• Attach the camera to lens or optical system using the camera
C-mount (or F-mount) interface as required
Connecting the Signal and Power Cables
• Before inserting the 12V DC power connector to the rear of the
camera, ensure the orientation is correct.
Never
forcibly insert the
connector.
• Securely connect the camera link cable between the CL1
connector on the rear of the unit and the appropriate port on the
PCIe card.
• If required connect the I/O expander cable to the 26 way I/O
connector.
• Switch the Camera on using the ON/OFF switch.
• Turn on the PC.
• Start your software.
• View and adjust the acquisition settings as required.
• Start acquiring data.
Troubleshooting
Camera buzzer does not sound on start-up
• The camera buzzer should be audible momentarily when the camera is switched to ON.
• If this does not occur, ensure that power is connected to the camera and the ON/OFF switch is set to ON.
Camera is not recognized by PC
• Ensure camera is switched to ON (The camera must be powered up before the software is initiated).
• Check that the camera cable(s) are securely and correctly connected between the camera head and the PCIe
card in the PC (shown in step 6).
• Check that the PCIe card and drivers have been installed properly:
Control Panel – System – Hardware – Device Manager – Imaging Devices (refer also to user manual Section
3.4 and 3.5.
Connecting your Camera and Switching it on
Ensure that the Camera ON/OFF switch is in the OFF position
AND your PC is switched OFF.
6
Fasten the Card
to the slot with
a screw
Unused filler brackets
Gently press the
card into
the slot
PCI Slot
ISA Slot
MAN-06733
NQSG
1217 R1
For additional troubleshooting information please refer to the user manual
For further technical information about the Andor Neo go to:
andor.com/Neo
You can find the latest user manuals on
MyAndor (http://my.andor.com/login.aspx)
USB 2.0
CL1
Connector
TTL/DAC 26 DAC
26-Way D Type
Connector
ON/OFF
Switch
12 V DC
Power
Connector
Water Cooling Guidelines
• If you require ultimate cooling please refer to the Neo user manual for guidelines on installation and operation.
Windows 7, 8 or 10
: Drivers are installed automatically at start-up. NOTE: For Windows 7, 8 and 10, users should
deactivate sleep mode functions of the PC where possible (refer to Windows 7 or 8 help on your PC). Otherwise the
computer would enter sleep mode. This would stop the software connecting to the camera and a reboot would be
required.
Windows Vista:
you may be asked to specify the directory containing the Bitflow drivers. These are located in ‘C:\
Bitflow SDK 5.60\PlugAndPlay’.
Windows XP
: the ‘Found New Hardware Wizard’ dialog will be displayed following boot up. When prompted ‘Can
Windows connect to Windows Update to search for software?’, select ‘No’ and click on Next. Select ‘Install the
software automatically’ option and click on ‘Install’. The Camera drivers will now be installed.
Linux
: please refer to the SDK CD. Any distribution specific differences will be noted in the installation instructions.
Checking & Setting BIOS options (for PCs not supplied by Andor)
Enter the BIOS menu when starting PC. For Dell workstations, press F12 at start-up and select System Setup in the
One Time Boot Menu. For Dell workstations 3 options in the Performance menu of the BIOS need to be checked/set:
• C-States Control – Disable C-States
• Intel Speed-step – Disable Speed-step
• Memory Node Interleaving – Set from NUMA to SMP. Note: This option is only available on larger workstations with
2 physical processors and may have a different name- ensure that NUMA is disabled.