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SUPPORT RESOURCES
3.1 TROUBLESHOOTING
-Begin troubleshooting by verifying that the power cable is connected to the OWC Flex 1U4 and to a
power source. If the power cable is connected to a power strip, make sure that the power switch on
the strip is turned on. Then, verify that the Thunderbolt 4 cable is properly plugged into the computer
and the OWC Flex 1U4.
-If the OWC Flex 1U4 is still not working properly, try connecting to another computer or using another
Thunderbolt 4 cable. When the computer goes to sleep, the OWC Flex 1U4 will go to sleep. If you are
still experiencing problems, consult Section 3.4 for OWC technical support contact information.
3.2 ONLINE RESOURCES
-SoftRAID User Guide:
-Additional SoftRAID Resources:
-Product Overview Page:
https://eshop.macsales.com/shop/owc-flex-1u4
3.3 ABOUT DATA BACKUP
To ensure that your files are protected and to prevent data loss, we strongly suggest that you
keep two copies of your data on another storage medium, such as an optical backup, or on a
second external storage unit. Any data loss or corruption while using the OWC Flex 1U4 is the sole
responsibility of the user, and under no circumstances may OWC, its parent, partners, affiliates,
officers, employees, or agents be held liable for loss of the use of data including compensation
of any kind or recovery of the data.
3.4 CONTACTING TECHNICAL SUPPORT
SUPPORT RESOURCES
Phone: M–F, 8am–6pm CT
1.866.692.7100 (N. America) | +1.815.338.475v (Int’l)
Chat: M–F, 8am–6pm, Sat 9am–5pm CT
Email: Answered within 48 hours
