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FOR ASSISTANCE CALL 1-800-275-6187

Section 8: Troubleshooting

8.1

RMX™ operators display their status on the integral display. Each time the
operator runs, stops, reverses or refuses to run, the display will indicate why
the action did, or did not, take place.

Once an error code has been generated, the RMX™ operator will continue
to display the error code while the operator is not running. This error code
can be cleared by pressing the STOP button or STOP key on the keypad. The
error code will automatically clear when the operator stops at the down
limit. Error codes will continue to be stored in the RMX™ operator’s Error
Code Memory after they have been cleared from the display in the
Run Mode.

Display Operation in Run Mode

To aid in troubleshooting problems, RMX™ operators include an error code
memory that stores the last 10 error events. These codes are stored with or
without power. The last error code detected is also displayed on the LCD
until the stop button or key is pressed or the operator stops at the down
limit.

The error code memory stores the last 10 error codes in sequence. Once 10
codes are stored, the oldest code is erased to make room for the newest
code. These codes are displayed in calibration mode. The display will flash
the number of the error code and the 2-digit error code followed by a
description of the error code.

Fig. 1 & 2

.

Error Codes

ERROR CODE 1 41

Figure 1

REV ONE BUTTON

Figure 2

07/30/09

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Содержание RMX DRAWBAR

Страница 1: ...T FOR RESIDENTIAL USE 111054 0001 EN 36221 This Installation Manual provides the information required to install troubleshoot and maintain an RMX Commercial Industrial Door Operator D R A W B A R 07 30 09 ...

Страница 2: ... Overrun 6 4 Using Series II Safe T Beam Photocells 6 5 Max Run Timer 6 6 Setting the Mid Stop 6 7 Changing Open Close Modes 6 8 Section 7 Special Operator Features 7 1 7 2 Operator Cycle Count 7 1 Circuit Board Firmware version 7 1 Operator Type 7 2 Section 8 Troubleshooting 8 1 8 4 Display Operation 8 1 Error Codes 8 1 8 2 Run Codes 8 2 8 3 LED Indicators 8 4 Section 9 Service Maintenance 9 1 Se...

Страница 3: ...ns for the RMX commercial door operator Each section is written such that it must be followed in a step by step order to complete a successful installation Sections 7 8 Detail important features and troubleshooting information for typical installation and normal operations that may occur Sections 9 11 Provide related information on service and maintenance items operator drawings for use in trouble...

Страница 4: ...ur local Overhead Door Dealer call 800 929 3667 and for Overhead Door Factory Technical Advice call 800 275 6187 In this Section and those that follow the words Danger Warning and Caution are used to stress important safety information The word DANGER indicates an imminently hazardous situation which if not avoided will result in death or serious injury WARNING indicates a potentially hazardous si...

Страница 5: ... certain conditions for doors with pass doors and door locks See Section 5 5 below Accessory equipment Examples include reversing edges and or photocell beams which are required for doors set to operate as momentary contact auxiliary control relays warning lights etc See Entrapment Protection section below Entrapment Protection Recommendations Overhead Door Corporation recommends the installation ...

Страница 6: ...rack Spacers are attached to the Power Unit at the factory Fig 1 Attach Track to Power Unit at the Spacers using eight 8 1 4 20 x 1 1 2 track bolts and 1 4 20 keps nuts provided Fig 2 The curved part of the Track MUST be toward the electrical panel NOTE Drawbar tracks must be thirty 30 inches longer than the door s 1 4 20 KEPS NUTS height Tracks have been pre punched at the door plant for the chai...

Страница 7: ...spreader bracket and away from the power unit 4 Attach the front spreader bracket to the front of the operator tracks with two 2 track bolts and two 2 locknuts check hole alignment before installing 5 Position the idler pulley inside the track and insert the 3 8 x 4 1 2 clevis pin Secure the clevis pin using the hitch pin Fig 4 NOTE Track bolts MUST be installed from inside the track 4 2 Drawbar A...

Страница 8: ...s over 12 feet will require 3 chain guides NOTE Verify that track bolts are properly seated in track Failure to seat bolts can cause carriage to bind in door track 4 3 Drawbar Assembly cont SLOTS ARE PROVIDED TO ATTACH BRACKET USING TRACK BOLT WITH LOCK NUT BOTH SIDES ALTERNATELY A 9 32 HOLE CAN BE DRILLED IN THE TRACK THE HOLES WILL NEED TO BE DEBURRED BEFORE INSERTING TRACK BOLTS PLASTIC SLIDE G...

Страница 9: ...lace the spring and flat washer over the eyebolt 15 Thread a single nut onto the eyebolt as shown in Detail A Fig 6 16 Tighten Chain with no more than 2 of sag and add second locknut Detail A Fig 6 Check to ensure the following The chain is properly engaging the output sprocket The chain pin is properly seated in the indentations on the front of the carriage The chain is properly seated on the rib...

Страница 10: ...l line is not in line with a door stile a means of attaching the spring box to the door must be provided This can be accomplished by spanning the center of the door s top section between the top and bottom rail with a suitable material such as wood or steel NOTE On torsion spring doors with an uneven number of panels the operator may be attached to the stile nearest to the center 2 Prepare for att...

Страница 11: ...nd the operator from the ceiling superstructure with rope or by some other safe and suitable means 3 Position the bottom edge of the front spreader bracket on your horizontal mark on the header Fig 8 4 6 Drawbar Installation cont 2 X 6 HEADER MAKE MARK 2 1 2 ABOVE HIGH ARC OF DOOR FOR HORIZONTAL LINE LEVEL HIGH ARC OF DOOR Figure 8 07 30 09 ...

Страница 12: ...rator chain is in line with the center of the door or the stile where the door bracket will be attached Fig 9 6 Secure the operator in this position by installing steel angles not furnished between the ceiling superstructure and the operator power unit Fig 10 4 7 Attach Operator STEEL ANGLES NOT INCLUDED STEEL ANGLES NOT INCLUDED DRILL HOLE IN ANGLE AND MOUNT USING REAR SUPPORT CARRIAGE BOLT 1 4 X...

Страница 13: ...es that align the drawbar in a near vertical position for operators without a brake Set arms at a 20 30 degree rearward angle for operators with a brake For units without a brake set arms as close to 0 degrees as possible Fig 12 NOTE If the door strut interferes with the mounting of the door bracket position the door bracket below the strut DO NOT in any way cut or modify the strut 4 8 Connection ...

Страница 14: ...clutch slippage 3 Test the reversing feature of the operator by placing an obstruction under the door during a close cycle The door should reverse on the obstruction and return to the open position If the door does not close but comes down part way and reverses without any obstructions in its path then increase the clutch tension until the door will close fully 4 Finally insert the cotter pin thro...

Страница 15: ...ge rating located on the nameplate To reduce the risk of electric shock make sure the chassis of this unit is properly grounded 1 Remove LINE VOLTAGE INPUT PLUG and install proper fittings and 1 2 conduit 2 Route proper LINE VOLTAGE wires into operator 3 Locate LINE INPUT terminals on circuit board Using correct connectors attach wires to LINE INPUTS and GROUND terminal Fig 2 Keep low voltage and ...

Страница 16: ...OLTAGE ONLY TO SMALL CONNECTOR Figure 3 1 Connect all LOW VOLTAGE control circuit wires to this side of unit using 1 2 conduit or flexible convoluted tubing Keep low voltage and line voltage wires separate Route all low voltage control wiring as shown This includes all control circuit wires such as wall controls timers and single button input devices as well as radio control and safety circuit wir...

Страница 17: ...HEN INSTALLING EXTERNAL INTERLOCK CONTROL SIGNAL TERMINAL STRIP PWR 20 40 VDC 300mA MAX CURRENT MULTIPLE 3 BUTTON STATION INSTALLATIONS REQUIRE THE STOP BUTTON TO BE WIRED IN SERIES See Fig 5 pg 5 4 REMOVE JUMPER IF STOP BUTTON IS USED LINE IN POWER CONNECTIONS CLASS 2 SUPPLY 0 40 VDC 120V 240V EXTERNAL RADIO TERMINAL STRIP CLASS 2 SUPPLY 0 40 VDC CONNECT STB WIRES TO EITHER TERMINAL LINE HOT NEUT...

Страница 18: ...OSE STOP GND 1 BTN N O SAFETY N O SAFETY ODC STB ODC STB EXT INTLK EXT INTLK 1 BTN STATION KEY SWITCH STATION CARD READER OPEN CLOSE PULL SWITCH CONTROL SIGNAL TERMINAL STRIP Figure 4 Figure 5 Figure 6 WARNING Wall Control s must be located so that the door is within sight of the user Attach the Warning placard adjacent to the Wall Control Fig 4A Attach the Caution label adjacent to the Wall Contr...

Страница 19: ...conditions including the following If the door is equipped with a functioning door lock an interlock switch must be installed to prevent electric operation when the lock is engaged If the door is equipped with a pedestrian pass through door an interlock switch must be installed at the pass through door in order to prevent electrical operation when the pass through door is open SWITCH 075412 0000 N...

Страница 20: ...l be an unobstructed line between them Fig 11 Screws provided for mounting on soft material wood drywall etc They must extend out away from the wall sufficiently that no door hardware breaks the plane of the photo beam 1 Nominal 24 Volt DC Commercial photocells with normally open contacts can be connected as shown in Fig 10 NOTE PWR terminal supplies 20 40VDC Photocells used must be compatible wit...

Страница 21: ...nstall junction box adjacent to take up reel and route the stationary cord from the reel to the box and secure with a cable clamp 2 Secure other end of cord straight coiled or reel to sensing edge switch enclosure using a cable clamp 3 Connect wires of cord to sensing edge switch using wire nuts or other suitable wire connectors 4 Run a straight 2 wire cord from the junction box Step 1 to the oper...

Страница 22: ...plied to the operator Do Not make contact with components inside the control panel except for the Keypad Keys Fig 1 Control Operating Modes RMX Operator control boards operate in two modes Run Mode and Calibration Mode The control board should normally operate in the Run Mode The operator is calibrated in Calibration Mode With the operator standing idle PRESS CAL RUN TO TOGGLE BETWEEN OPERATING MO...

Страница 23: ... Contact MOM Open and or CLOSE reset the operating modes by taking the following steps 1 Press CAL RUN to enter calibration mode Fig 2 2 Press SET CLEAR until display reads OPEN MODE C STP Fig 3 3 Press SCROLL DN until display reads CLOSE MODE Fig 4 4 Press SET CLEAR until display reads CLOSE MODE C STP Fig 5 5 Press CAL RUN to return to run mode WARNING If an external reversing device is not used...

Страница 24: ...ravel Nuts Fig 6 6 Press and hold CLOSE key on Control Panel Run door to within 2 above floor release Close button NOTE If the operator stops while trying to set limits and the display reads GDO shutdown MRT Hit key to reset see page 6 6 Resetting Max Run Timers 7 Push LIMIT LOCKING BAR away from Limit Sensors and turn Close Limit Travel Nut until travel nut arrow and close limit sensor arrow are ...

Страница 25: ...witch setting 9 causes the greatest amount of door travel beyond the limit switch setting Door should close gently with light tension on door cables or minimal stacking on rolling steel slats 1 Press CAL RUN to enter calibration mode 2 Press scroll DN until the display reads LIMIT OVERRUN 0 9 Fig 8 3 Press SET RUN until the display reads the desired value 4 Press the OPEN key to open the door a fe...

Страница 26: ...ocells off repeat process until display reads ODC STB OFF Fig 9 B Installation of Series II monitored photocells STB does NOT make the RMX unit legal for residential installation Overhead Door does NOT recommend the installation of the RMX unit in residentially zoned construction Using Series II Safe T Beam STB Monitored Photocells ODC STB OFF Figure 9 WARNING Photocell systems provide entrapment ...

Страница 27: ...lley unit The operator will not respond to any command until it is reset by pressing one of the calibration keys or by cycling power to the unit Resetting the Max Run Timers The Maximum Run timers can be reset to their default values using this procedure 1 Press CAL RUN to enter calibration mode 2 Press Scroll DN until display reads MAX RUN TMR SET 3 Press SET CLEAR until display reads MAX RUN TMR...

Страница 28: ...to enter calibration mode 2 Press the CLOSE key to close the door to the down limit 3 Press SCROLL DN until the display reads MID STOP CLEAR Fig 11 NOTE If the display reads MID STOP SET at this point first clear the MID STOP as described below then repeat steps 1 3 and continue 4 Press the OPEN key to open the door and release the key when the door is at the desired Mid Stop height 5 Press the SE...

Страница 29: ... will cause door to open to limit 4 Press CAL RUN to return to run mode To set the CLOSE mode Fig 13 1 Press CAL RUN to enter the calibration mode 2 Press SCROLL DN or UP until display reads CLOSE MODE This displays current setting 3 Press SET CLEAR until the display reads the desired operating mode C STP Constant contact is required to close door Door will stop if button or key is released before...

Страница 30: ...ress CAL RUN to return to run mode Section 7 Special Operator Features Operator Cycle Count Fig 1 RMX operators can display the version number of the firmware used in the on board micro controller To view this version number 1 Press CAL RUN to enter calibration mode 2 Press SCROLL DN or UP until the display reads FIRMWARE This will display the current firmware version number 3 Press CAL RUN to ret...

Страница 31: ...a NOTE The GDO type is factory set The installer should not have to set this feature However if the GDO type is inadvertently changed or if a board needs to be replaced in the field follow these instructions to set GDO type 1 Press CAL RUN to enter calibration mode 2 Press SCROLL DN or UP until display reads GDO TYPE This will display the current GDO type 3 Press SET CLEAR until display indicates ...

Страница 32: ...r s Error Code Memory after they have been cleared from the display in the Run Mode Display Operation in Run Mode To aid in troubleshooting problems RMX operators include an error code memory that stores the last 10 error events These codes are stored with or without power The last error code detected is also displayed on the LCD until the stop button or key is pressed or the operator stops at the...

Страница 33: ... For all error codes see Appendix C Sections 10 12 10 13 Error Codes cont RMX operators also include a run code memory that stores the last 10 run events These codes are stored with or without power Each time the operator runs or stops it generates a code that it stores in this memory Why the operator ran or stopped Used together with the error code memory it becomes a powerful troubleshooting aid...

Страница 34: ...s In this example the operator was opened using the OPEN key on the keypad and stopped at the up limit The OPEN wall button was then activated causing the 6D code to be generated since the operator could not open when it is already at the up limit The CLOSE wall button was then activated causing the operator to close While closing the Normally Open N O Safety Input was activated causing the operat...

Страница 35: ... INTLK TROUBLESHOOTING LED S STB ENAB 24 VAC EXT INTLK HOIST INTLK DETAIL Figure 7 HOIST INTERLOCK TROUBLESHOOTING LED s EXTERNAL INTERLOCK 24VOLTS DC STB ENABLE INDICATION OFF OFF OFF OFF OFF OFF OFF ON ON ON ON ON ON ON NORMAL OPERATING CONDITION STB DISABLED STB ENABLED HOIST INTERLOCK SWITCH OPEN 1 HOIST RELEASE NEEDS RESET 2 HOIST INTERLOCK CONNECTOR NOT PLUGGED IN 3 HOIST INTERLOCK DEFECTIVE...

Страница 36: ...the recommended Service Maintenance may result in premature failure of the operator SERVICE ITEM SERVICE INTERVAL FREQUENCY EVERY 6 MO EVERY 12 MO EVERY 36 MO OR OR OR 5 000 CYCLES 10 000 CYCLES 30 000 CYCLES MANUAL OPERATION OF DOOR DRIVE CHAIN TENSION PHOTOCELL SENSING EDGE OPERATION CLUTCH ADJUSTMENT BRAKE ADJUSTMENT CHECK FOR LOSE OR MISSING HARDWARE CHECK LIMIT POSITION GEAR TRAIN WEAR ALL EX...

Страница 37: ...10 1 Section 10 Appendix A Operator Exploded View C B A FOR ASSISTANCE CALL 1 800 275 6187 07 30 09 ...

Страница 38: ...ley Band Brake 1 11 110808 0001 Plate Brake Adjust 1 12 24121E05 Nut 10 32 HX SERR FLG 4 13 086575 0604 Screw THDF 8 32 X 1 4 7 Item Part Number Kit Includes Descrip y t Q n o i t 14 080415 0016 Ring RTNG EXT E STL 5 16 2 15 080300 1608 SCR SET 1 4 20 X 1 2 1 16 110549 0001 Cover Solenoid 1 17 110380 0001 Motor 1 2HP 120VAC 1 110380 0002 Motor 1 2HP 240VAC 1 18 110847 0001 Solenoid 120VAC 1 110847...

Страница 39: ...FOR ASSISTANCE CALL 1 800 275 6187 10 3 Shaft Assemblies Appendix A cont 07 30 09 CLUTCH KIT OUTPUT SHAFT ASSEMBLY INTERMEDIATE SHAFT ASSEMBLY ...

Страница 40: ...tput Shaft Kit DB 1 110520 0001 Shaft 1 2 110526 0001 Sprocket 19T 35 1 3 110313 0002 Pin Spring 1 4 080415 0021 E Ring 5 8 2 5 110819 0001 Washer 2 6 110818 0001 Washer 1 7 107894 0001 Sprocket 9T 1 8 086563 0001 Sprocket 14T 25 1 9 080300 1604 Set Screw 1 4 20 2 10 106062 0003 Bushing 5 8 Moly 2 11 110996 0001 Grease not shown 1 110983 0001 Instructions not shown 1 110964 0001 Intermediate Shaft...

Страница 41: ...FOR ASSISTANCE CALL 1 800 275 6187 10 5 Rail Trolley 31 32 32 32 32 33 33 33 32 33 32 32 33 33 33 33 32 32 Appendix A cont 07 30 09 ...

Страница 42: ...1 4 X 1 3 4 2 23 080302 2024 Wshr Flat Pld 1 4 X 47 64 OD 1 24 086575 1008 Scr HH SLTD TF 1 4 20 X 1 2 8 25 24121D05 Nut 3 8 16 HX SERR FLG 2 26 606E04 Pin Cotter 1 27 605879 0001 Scr SLF Drill HH 1 4 20 X 3 4 2 Item Part Number Description Qty 28 080839 5091 Chain Roller 65 X 509P 1 080839 6051 Chain Roller 65 X 605P 080839 7011 Chain Roller 65 X 701P 080839 7971 Chain Roller 65 X 797P 29 410465 ...

Страница 43: ...FOR ASSISTANCE CALL 1 800 275 6187 10 7 Electric Box Exploded View A Appendix A cont 07 30 09 H L M N J K P O BRAKE NO BRAKE ...

Страница 44: ...10962 0001 Capacitor Kit 79µF 110830 0001 Capacitor 79µF 1 110868 0001 Clamp 1 24173F04 Screw 1 Item Part Number Kit Includes Description Q L 110963 0001 Capacitor Kit 19 5µF 110830 0002 Capacitor 19 5µF 1 110868 0001 Clamp 1 24173F04 Screw 1 M 110958 0001 Limit Retainer Kit 110542 0001 Plate Limit Retainer 1 110562 0001 Spring Limit 2 110827 0001 Screw 2 Not Shown 110961 0001 Instructions 1 N 110...

Страница 45: ...p 3 Position 1 16 605476 0003 Clip Wire 2 17 110830 0001 Capacitor 79µF 1 110830 0002 Capacitor 19 5µF 18 110846 0001 Transformer 120VAC 1 110846 0002 Transformer 240VAC 19 110454 0001 Shaft Limit 1 20 110459 0001 Nut Travel 2 21 109876 0003 Retaining Ring 2 22 110810 0001 Opto Wheel 1 Item Part Number Kit Includes Description Qty 23 110550 0001 Limit Trigger 2 24 110823 0001 Retaining Ring Push o...

Страница 46: ...y sensitive EXT INTLK Causes a moving door to stop Prevents the operator from running when contact is open Operates even if microcontroller is non functional Normally Closed dry contacts board will energize these contacts at nominal 24VDC EXT INTLK Causes a moving door to stop Prevents the operator from running when contact is open Operates even if microcontroller is non functional Normally Closed...

Страница 47: ...NPUT WAS ACTIVATED STARTING A REVERSAL 33 HALT AUX OPEN GDO STOPPED BECAUSE AUXILIARY OPEN INPUT WAS ACTIVATED STARTING A REVERSAL 34 HALT KEYPAD KEY GDO STOPPED BECAUSE KEYPAD STOP OR OPEN KEY WAS ACTIVATED POSSIBLY STARTING A REVERSAL 35 HALT N O SAFETY GDO STOPPED BECAUSE N O REVERSING INPUT WAS ACTIVATED STARTING A REVERSAL 36 HALT ODC STB GDO STOPPED BECAUSE ODC STB WAS BLOCKED STARTING A REV...

Страница 48: ...NTLK GDO STOPPED BECAUSE THE HOIST INTERLOCK OR EXTERNAL INTERLOCK IS OPEN 58 STOP WRONG GDO GDO STOPPED BECAUSE THE BOARD IS SET FOR JACKSHAFT MODE BUT INSTALLED IN A TROLLEY OPERATOR 59 STOP DOOR FORCE GDO STOPPED BECAUSE THE FORCE REQUIRED TO OPEN THE DOOR WAS TOO HIGH 5A STOP WRONG LIMIT GDO STOPPED BECAUSE THE UP LIMIT ACTIVATED WHEN CLOSING OR THE DOWN LIMIT ACTIVATED WHEN OPENING 5C STALL D...

Страница 49: ...86 CONTROL BOARD FAILURE 86 DISCONNECT EXPANSION MODULES IF NO CHANGE CONTACT FACTORY TECHNICAL SERVICE DEPT 88 TCM FAILURE TIMER CLOSE MODULE TCM HAS FAILED 8A AOM FAILURE AUXILIARY OUTPUT MODULE AOM HAS FAILED 8E REV INTERRUPTED GDO LOST POWER OR ENCOUNTERED ANOTHER PROBLEM DURING THE REVERSAL PROCESS REVERSAL IS COMPLETING NOW 8F LIMIT MOD FAIL GDO WON T RUN LIMIT MODULE HAS FAILED 90 DIAGNOSTI...

Страница 50: ... SENSOR MISSING OR BAD 2 SENSOR DEFECTIVE 1 CHECK WIRING 2 CALL CUSTOMER SERVICE OFF ON 1 SENSOR RECEIVING INTERFERENCE 1 ATTEMPT TO DETERMINE SOURCE OF INTERFERENCE 2 CALL CUSTOMER SERVICE ON 1 SOURCE NOT SENDING PULSES 2 SOURCE DEFECTIVE 1 CALL CUSTOMER SERVICE 2 CALL CUSTOMER SERVICE SOURCE RED LED SENSOR GREEN LED INDICATED CONDITION REQUIRED ACTION 2 BLINKS PAUSE REPEAT 3 BLINKS PAUSE REPEAT ...

Страница 51: ...rruption of business or other similar indirect financial loss Claims under this warranty must be made in writing promptly to the Seller whose name and address appears to the right and must be made within the warranty period Proof of purchase and identification as the original purchaser may be required Overhead Door Corporation s Operator Division will only accept returned materials that are in war...

Страница 52: ...Access Systems Division a Division of Overhead Door Corporation 22790 Lake Park Blvd Alliance Ohio 44601 ...

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