Troubleshooting
Problem
What to do
The power bank doesn't
charge itself properly.
Get a different working USB charging cable
and a 5V 2A wall charger. Try charging again.
I've been trying to charge
my phone with the power
bank for 6 hours, but it
never reaches up to 33%.
1. Try a different charging cable.
2. Try to charge a different brand of cell
phone or other device.
The last indicator doesn't
illuminate after charging it
for 10 hours.
1. If the last indicator doesn't illuminate at
all, please try a different USB cable and wall
charger (5V 2A).
2. If the last indicator flashes, the power bank
is almost fully charged, it may keep flashing
because of resistance error or recognition
issue in the charger.
I charged the power bank
for a long time, the battery is
not fully charged.
1. If the charger you used is 5V 2A, it takes
about 10-13 hours to a full charge.
2. If the charger you used is 5A 1A, it takes
about 20-23 hours to a full charge.
I tried to charge the power
bank with solar for 3 hours,
but the battery level never
changed.
Be advised that it takes 75 hours to get a full
charge via solar. Charging speed depends
on sunlight intensity, solar panel size and
panel conversion rate. Please try to charge it
for a few more days.
