20
Troubleshooting Guide
Problem Possible
Cause
Solution
Burner will not light
using igniter.
Wires or electrode covered with cooking
residue.
Clean wire and/or electrode with rubbing alcohol.
Electrode and burners are wet
Wipe with dry cloth.
Electrode cracked or broken-sparks at crack.
Replace electrode.
Wire loose or disconnected.
Reconnect wire or replace electrode/wire assembly.
Wire is shorting (sparking) between igniter and
electrode.
Replace igniter wire/electrode assembly.
Bad igniter
Replace igniter.
Burner will not light with
match.
No gas flow.
Check if LP gas tank is empty. If LP gas tank is not empty, refer to
“Sudden drop in gas flow or reduced flame height’’. If empty,
replace or refill.
Coupling nut and regulator not fully connected.
Turn the coupling nut about one-half to three quarters additional turn
until solid stop. Tighten by hand only. Do not use tools.
Obstruction of gas flow.
Clear burner tubes. Check for bent or kinked hose.
Disengagement of burner to valve
Re-engage burner and valve.
Spider webs or insect nest in venturi.
Clean venturi.
Burner ports clogged or blocked
Clean burner ports
Sudden drop in gas
flow or reduced
flame height.
Out of gas.
Check for gas in the LP gas tank
Excess flow safety device may have been
activated.
Turn off knobs, wait 30 seconds and light grill. If flames are still too low
reset the excessive flow safety device by turning off knobs and LP gas
tank valve. Disconnect regulator. Turn burner control knobs to HIGH.
Wait 1 minute, turn burner control knobs off. Reconnect regulator and
leak check connections. Turn LP gas tank valve on slowly, wait 30
seconds and then light grill.
Irregular flame
pattern, flame does
not run the full
length or burner.
Burner ports are clogged or blocked.
Clean burner ports.
Flame is yellow or
orange
Burner may have residual manufacturing oils.
Burn grill for 15 minutes with the lid closed.
Spider webs or insect nest in venturi.
Clean venturi.
Food residue, grease or seasoning salt on
burner.
Clean burner.
Poor alignment of valve to burner venturi
Ensure burner venturi is properly engaged with valve.
Flame blow out
High or gusting winds
Turn front of grill to face wind or increase flame height to HIGH setting.
Low on LP Gas
Replace or refill LP gas tank.
Excess flow valve tripped.
Refer to “sudden drop in gas flow”.
Flare-up
Grease buildup.
Clean grill.
Excess fat in meat.
Trim fat from meat before grilling.
Excess cooking temperature.
Adjust (lower) temperature accordingly.
Persistent grease
fire
Grease trapped by food buildup around burner
system.
Turn knobs to OFF. Turn gas off at LP gas tank. Leave lid in
closed position and let fire burn out. After grill cools, remove and clean
all parts.
Flashback (fire in
burner tube(s))
Burner and/or burner tubes are blocked
Clean burner and/or burner tubes.
Inside of lid is
peeling
The lid is stainless steel, not painted
Baked on grease buildup has turned to carbon and is flaking off. Clean
thoroughly.
