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9

SERVICING

Company OURSSON AG expresses great appreciation to 

you for choosing our products. We have done everything 

possible so that this meets your needs, and the quality cor

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responds to the best world standards. If your OURSSON 

branded  product  will  need  maintenance,  please  contact 

one of the authorized service center (hereinafter - ASC). 

A complete list of ASC and their exact addresses can be 

found on the website www.oursson.com.

Warranty obligations OURSSON AG:

1. Warranty obligations OURSSON AG, provided ASC 

OURSSON  AG,  apply  only  to  models  designed 

OURSSON  AG  for  the  production  or  supply  and 

sale  within  the  country  where  the  warranty  service 

is  provided,  purchased  in  this  country,  certified  for 

compliance  with  the  standards  of  this  country,  and 

also marked the with official marks of conformity.

2. Warranty obligations OURSSON AG operate within 

the  law  on  protection  of  consumer  rights  and  are 

regulated by the laws of the country in which they are 

provided, and only when the product is used exclu

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sively  for  personal,  family  or  household  purposes. 

Warranty obligations OURSSON AG shall not apply 

to uses of goods for business purposes or in connec

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tion with the acquisition of goods to meet the needs 

of enterprises, institutions and organizations.

3. OURSSON  AG  sets  for  its  products  the  following 

terms of use and warranty periods:

mismatch state standards for power grids, getting 

liquids, insects or other foreign objects, substances 

inside the device, as well as long-term use of the 

product in extreme operational modes.

• 

If  the  defect  of  the  product  was  a  result  of  unau

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thorized attempts to test the product or make any 

changes  in  its  construction  or  software  programs, 

including  repair  or  maintenance  in  unauthorized 

service centers.

• 

If the defect of the product was a result of use of 

non-standard and/or low quality equipment, acces

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sories, spare parts, batteries.

• 

If the defect of the product is associated with its use in 

conjunction with additional equipment (accessories), 

other  than  additional  equipment  recommended  by 

OURSSON AG for use with this product. OURSSON 

AG is not responsible for the quality of the additional 

equipment (accessories) manufactured by third par

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ties, for the quality of its products together with such 

equipment, as well as the quality of the work of the 

additional equipment of OURSSON AG together with 

the products of other manufacturers.

6. Product  defects  detected  during  the  lifetime  of  the 

product are eliminated by the authorized service cent

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ers (ASC). During the warranty period, elimination of 

defects is free of charge with the presentation of the 

original  certificate  of  guarantee  and  documents  that 

confirm the fact and date of the contract of retail pur

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chase.  In  the  absence  of  such  documents,  warranty 

period is calculated from the date of manufacture of 

goods. It should be taken into account:

• 

Setup  and  Installation  (assembly,  the  connection, 

etc.) of the product described in the documentation 

attached to it, does not enter the scope of warranty 

OURSSON AG and can be performed by the user 

as well as the specialists of most authorized service 

centers on a paid basis.

• 

Work  upon  maintenance  of  products  (cleaning  and 

lubricating the moving parts, replacement of consum

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ables and supplies, etc.) are made on a paid basis.

7. OURSSON  AG  is  not  responsible  for  any  dam

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age  directly  or  indirectlycaused  by  their  products  to 

people, pets, property, if it occurred as a result ofnon-

observance of the rules and conditions of use, storage, 

transportation or installation of the product, intentional or 

negligent actions of consumer or third parties.

8. Under  no  circumstances,  OURSSON AG  is  not  re

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sponsible  for  any  special,  incidental,  indirect  or 

consequential loss or damage, including but not lim

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ited to: lost profits, damages caused by interruptions 

in the commercial, industrial or other activities, aris

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ing from the use of or inability to use the product.

9. Due to continuous product improvement, design ele

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ments and some technical specifications are subject 

to change without prior notice from the manufacturer.

Using the product when after the terms of use (lifetime):

1. Lifetime set by OURSSON AG for this product applies 

only when the product is used exclusively for personal, 

family or household needs, as well as the consumer ob

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serves the correct operation, storage and transportation 

of products. Under thecondition of careful handling of the 

4. Warranty obligations OURSSON AG shall not apply to 

the following products, if their replacement is assumed 

and is not connected with disassembling products:

• 

Batteries.

• 

Cases, straps, cords for carrying, mounting accesso

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ries, tools, documentation that came with the product.

5.  Warranty does not cover defects caused due to violations 

of the rules of consumer use, storage or transportation of 

the goods, actions of third parties or force majeure, in

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cluding but not limited to the following cases:

• 

If the defect was a result of careless handling, used 

for  other  purposes,  violations  of  conditions  and 

rules of operation set forth in the instruction man

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ual, including as a result of exposure to high or low 

temperatures, high humidity or dust, traces of open

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ing  the  device  independently  and/  or  self-repair, 

Product name                      

Terms 

of use, 

months                

Warranty 

Period,

months 

Microwave ovens

breadmakers, induction hobs

60

12

Multicookers, kitchen 

processors, electric kettles,

electric grills, hand blenders,

hand mixers, meat grinders, 

blenders, toasters, airpots,

toasters, juicers, steamers, 

coffee makers, choppers, 

freezers, refrigerators, 

automatic coffee machines, 

milk frother

36 

12 

Kitchen scales                            

24 

12

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Страница 5: ...rding to the following instructions manual Install the device on a stable surface Use only the tools which are included in the product set To protect against risk of electrical shock do not put the co...

Страница 6: ...ducts leave space between them for air to circulate Products must be hermetically packaged to retain mois ture and prevent the spread of odors Hot food must be cooled to a room temperature before plac...

Страница 7: ...cooling system In case of power outage do not place new prod ucts into the device and try not to open the door to keep the low temperature inside the device If you know in advance about the power out...

Страница 8: ...the room Make sure the door is firmly closed Water flows from the bottom of the device The hole for water draining is clogged Carefully clean the hole Frost accumulated on the rear side of the device...

Страница 9: ...he contract of retail pur chase In the absence of such documents warranty period is calculated from the date of manufacture of goods It should be taken into account Setup and Installation assembly the...

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