9
SERVICING
Company OURSSON AG expresses great appreciation to
you for choosing our products. We have done everything
possible so that this meets your needs, and the quality cor
-
responds to the best world standards. If your OURSSON
branded product will need maintenance, please contact
one of the authorized service center (hereinafter - ASC).
A complete list of ASC and their exact addresses can be
found on the website www.oursson.com.
Warranty obligations OURSSON AG:
1. Warranty obligations OURSSON AG, provided ASC
OURSSON AG, apply only to models designed
OURSSON AG for the production or supply and
sale within the country where the warranty service
is provided, purchased in this country, certified for
compliance with the standards of this country, and
also marked the with official marks of conformity.
2. Warranty obligations OURSSON AG operate within
the law on protection of consumer rights and are
regulated by the laws of the country in which they are
provided, and only when the product is used exclu
-
sively for personal, family or household purposes.
Warranty obligations OURSSON AG shall not apply
to uses of goods for business purposes or in connec
-
tion with the acquisition of goods to meet the needs
of enterprises, institutions and organizations.
3. OURSSON AG sets for its products the following
terms of use and warranty periods:
mismatch state standards for power grids, getting
liquids, insects or other foreign objects, substances
inside the device, as well as long-term use of the
product in extreme operational modes.
•
If the defect of the product was a result of unau
-
thorized attempts to test the product or make any
changes in its construction or software programs,
including repair or maintenance in unauthorized
service centers.
•
If the defect of the product was a result of use of
non-standard and/or low quality equipment, acces
-
sories, spare parts, batteries.
•
If the defect of the product is associated with its use in
conjunction with additional equipment (accessories),
other than additional equipment recommended by
OURSSON AG for use with this product. OURSSON
AG is not responsible for the quality of the additional
equipment (accessories) manufactured by third par
-
ties, for the quality of its products together with such
equipment, as well as the quality of the work of the
additional equipment of OURSSON AG together with
the products of other manufacturers.
6. Product defects detected during the lifetime of the
product are eliminated by the authorized service cent
-
ers (ASC). During the warranty period, elimination of
defects is free of charge with the presentation of the
original certificate of guarantee and documents that
confirm the fact and date of the contract of retail pur
-
chase. In the absence of such documents, warranty
period is calculated from the date of manufacture of
goods. It should be taken into account:
•
Setup and Installation (assembly, the connection,
etc.) of the product described in the documentation
attached to it, does not enter the scope of warranty
OURSSON AG and can be performed by the user
as well as the specialists of most authorized service
centers on a paid basis.
•
Work upon maintenance of products (cleaning and
lubricating the moving parts, replacement of consum
-
ables and supplies, etc.) are made on a paid basis.
7. OURSSON AG is not responsible for any dam
-
age directly or indirectlycaused by their products to
people, pets, property, if it occurred as a result ofnon-
observance of the rules and conditions of use, storage,
transportation or installation of the product, intentional or
negligent actions of consumer or third parties.
8. Under no circumstances, OURSSON AG is not re
-
sponsible for any special, incidental, indirect or
consequential loss or damage, including but not lim
-
ited to: lost profits, damages caused by interruptions
in the commercial, industrial or other activities, aris
-
ing from the use of or inability to use the product.
9. Due to continuous product improvement, design ele
-
ments and some technical specifications are subject
to change without prior notice from the manufacturer.
Using the product when after the terms of use (lifetime):
1. Lifetime set by OURSSON AG for this product applies
only when the product is used exclusively for personal,
family or household needs, as well as the consumer ob
-
serves the correct operation, storage and transportation
of products. Under thecondition of careful handling of the
4. Warranty obligations OURSSON AG shall not apply to
the following products, if their replacement is assumed
and is not connected with disassembling products:
•
Batteries.
•
Cases, straps, cords for carrying, mounting accesso
-
ries, tools, documentation that came with the product.
5. Warranty does not cover defects caused due to violations
of the rules of consumer use, storage or transportation of
the goods, actions of third parties or force majeure, in
-
cluding but not limited to the following cases:
•
If the defect was a result of careless handling, used
for other purposes, violations of conditions and
rules of operation set forth in the instruction man
-
ual, including as a result of exposure to high or low
temperatures, high humidity or dust, traces of open
-
ing the device independently and/ or self-repair,
Product name
Terms
of use,
months
Warranty
Period,
months
Microwave ovens
breadmakers, induction hobs
60
12
Multicookers, kitchen
processors, electric kettles,
electric grills, hand blenders,
hand mixers, meat grinders,
blenders, toasters, airpots,
toasters, juicers, steamers,
coffee makers, choppers,
freezers, refrigerators,
automatic coffee machines,
milk frother
36
12
Kitchen scales
24
12
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