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Warranty and Repairs

The Otofonix Sona is covered against defects in materials and workmanship for one year from the date

you receive your order. If our examination determines that the unit failed to work due to parts, materials,

or workmanship, we will repair or replace it for free. This warranty does not cover malfunctions due to

unusual wear and tear or mistreatment of your Sona, such as physical shock, damage from moisture or

sweat, excessive wax build-up, or tampering with the device, all of which void the warranty. (For added

coverage, see page 19 for the Otofonix Protection Plan.)

If you require Warranty or Repair Service, please contact us for a Return Merchandise Authorization (RMA)

number, and instructions.
For customer service, please e-mail us at info@otofonix or, call 704-380-0508, Monday to Friday, 9:00

am to 5:30 pm (EST).

Repair Mailing Guidelines

•

Send both Sona devices

•

Use a padded envelope

•

Write RMA number on the OUTSIDE of envelope

•

Please do not send used accessories (unless otherwise instructed)

Содержание Sona

Страница 1: ...Sona User Manual ...

Страница 2: ... I had no idea how much of life I was missing out on I can hear the birds chirping again on my daily walks outside I m amazed at the difference it has made Sally N ...

Страница 3: ...g specialists are happy to guide and assist you with any questions you may have Please review this user guide to get the most out of your Sona hearing device Please feel free to reach out to us here at Otofonix for any FREE support at 704 380 0508 or Otofonix com Copyright 2021 Otofonix All rights reserved 1 ...

Страница 4: ...llow for low frequency sounds to pass though the dome with minimal amplification and a more natural sound It eliminates the occlusion effect which is similar to putting your fingers in your ear and hearing yourself talk On the negative side open domes are the most prone to feedback whistling A Close Style Dome has no vent holes This allows the device to more aggressively boost the sound levels as ...

Страница 5: ...ffect and reduces feedback making them more comfortable than the closed domes These domes are recommended for those with a mild to moderate hearing loss ZipTip domes are the best hybrid domes that we have found to date They provide a superb fit and use a single 3mm vent hole which reduces the occlusion effect while increasing amplification and providing for the most comfortable fit We highly recom...

Страница 6: ...ly your brain will learn to turn down some sounds like crumpling paper while turning up the sounds you want to hear like conversations with loved ones The process can take up to 21 days to become fully adjusted to your new hearing device Start by first wearing them for 20 30 minutes at a time in a more private quiet setting Avoid noisy areas like restaurants at first Gradually start wearing your n...

Страница 7: ... Care and Cleaning 16 Helpful Tips 18 Ordering Replacements 19 Table of Contents Using the Telephone 20 Protection Plan 21 Troubleshooting Your Hearing Device 22 If Sound is Distorted or Intermittent 23 If Device Makes a Whistling Sound 24 If Device has a Weak or No Sound 25 Warranty and Repairs 26 Return Policy 28 Warning to Hearing Aid Dispensers 29 Important Notice for Users 31 FCC Regulations ...

Страница 8: ...is Our favorite is available at waxBgone com 6 WaxBgone Earwax Removal System was Designed by a Board Certified ENT Physician What makes this product unique is the SoftSpray Irrigation Tip which makes ear wax irrigation safer more effective and more comfortable Irrigation is the safest in home method of removing ear wax Get 10 off with Coupon Code otofonix10 Please avoid using cotton swabs as this...

Страница 9: ...What s In the Box 7 ...

Страница 10: ...Battery Compartment Memory Switch Microphone Dome Retention Lock Sound Tube Features 8 ...

Страница 11: ...2 Loading the Battery Step 3 Turn Sona On Step 4 Place On Ear Step 5 Program Volume Control To Identify Left Right Sona Hold an aid upright in each hand with controls facing you The tips tubing point toward each other when in the correct hand Blue Characters Left Sona Right Sona Red Characters 9 ...

Страница 12: ...will be holding the door closed 2 The Sona has a 2 stage battery door Press down on the battery door tab until the door opens sightly as shown in image This stage will power off the unit to save battery while ensuring that the battery doesn t fall out of the device 3 Continue to lower the door and it will open all the way to insert or replace the battery 10 ...

Страница 13: ...Step 2 How to Load the Battery 1 Open the battery door 2 Insert the battery with facing the Otofonix label 3 Remove the battery tab and wait one minute for the battery to activate 4 Close the battery door ...

Страница 14: ... unit to save battery while ensuring that the battery doesn t fall out of the device To power on gently insert the battery and close the door The device has a built in power on delay this is to allow time for you to put the device on your ear with time to hear the program notifica tion beeps This can remind you which program you are on Open fully to replace battery 1 2 3 12 ...

Страница 15: ...device behind the ear Tuck stabilizer bar into outer bowl of the ear so ear dome stays in place Insert ear dome into ear canal with gentle pressure until snugly seated in ear canal Step 4 How to Place on Your Ear 1 2 3 ...

Страница 16: ...ory button until you hear the beep s The number of beeps indicates which program you are on Alternatively you can also use the Otofonix App to change the program Adjust volume level using your Otofonix App Please See App Manual for details and illustrations Program Control Volume Control ...

Страница 17: ...evice when changing volume programs approach the device from behind your ear rather than over the top Support the bottom of the device with thumb when changing programs with the button Otofonix com Resources Videos Changing Programs Program Beeps Best For 1 Conversation 1 Beep Everyday listening low noise reduction quiet family time 2 Restaurant Directional Mic 2 Beeps Medium High noise reduction ...

Страница 18: ... brush daily to clear ear dome of wax Clean sound tube often and anytime amplification stops or seems reduced Remove sound tube Turn base of tube counter clockwise and body of device clockwise Remove ear dome from sound tube by inverting ear dome and pulling straight off Insert wire through base of sound tube and pull out the opposite end 1 Care and Cleaning 2 3 4 16 ...

Страница 19: ...cific Red markings under the stabilizer bar is for the right and the blue marking is for the left Tubing can be ordered at Otofonix com Reattach the sound tube Turn base of tube clockwise and body of device counter clockwise so it is flush with the body 5 6 17 Helpful Videos Check out our library of videos for helpful tips Otofonix com Resources ...

Страница 20: ...ryer l Do not expose your Sona to excessive heat or moisture use a hearing aid dehumidifier each night if you live in a humid climate l Keep sound tubes and domes clean Even the smallest piece of ear wax can obstruct the sound tube and prevent sound from reaching your ear canal See page 16 17 for instructions on cleaning the sound tube with the included filament wire Helpful Tips 18 ...

Страница 21: ...leaning your tubing and tips you should also replace them every three 3 months Over time these items wear out and may become stiff affecting both fit and sound quality Regular replacement will keep your Sona sounding and feeling like new Visit Otofonix com or call 704 380 0508 to order tips tubing and other accessories ...

Страница 22: ...If whistling occurs while using the phone try various positions to align the phone s audio output with the Sona s microphone until you find what works best for you Using the Telephone 20 ...

Страница 23: ...covered by the standard Warranty water damage battery corrosion or stepping on the hearing amplifier Items not covered include Loss or theft of the amplifier and unauthorized repairs The damaged device must be returned to claim credit Accessories e g tubing domes etc are not included Protection Plan is only good for a one time replacement Protection Plan 21 ...

Страница 24: ... No Sound Static or Hissing Turn Sona On 4 Adjust Volume 4 4 Replace Battery 4 4 4 Use Dehumidifier 4 4 4 Clean Tubing Tip 4 4 4 Clean Ear Canal 4 4 4 Change Tubing Tip 4 4 4 Please see the pages 23 25 for more detailed troubleshooting tips Troubleshooting Your Hearing Device ...

Страница 25: ...re installing l Remove tubing from Sona see page 16 and turn volume to 100 If you hear feedback your Sona is working properly so wax or debris are blocking the sound tube Clean the sound tube see page 16 17 l Clean ear canal Replace the tubing tip if they appear worn For optimal performance tubing and tips should be replaced every three 3 months To order replacements and additional cleaning access...

Страница 26: ...occurs when raising the volume you should try a closed dome or ZipTip to reduce feedback and increase amplification l Wax or debris in ear canal or sound tube can cause whistling Clean tubing tip see page 16 17 and ear canal and replace tubing tip if they appear worn Please note When an object hand hat person wall etc comes close to your ear while wearing hearing aids you may experience whistling ...

Страница 27: ...ttery allow battery a minimum of 1 2 minutes to air activate before installing l Remove tubing from Sona see page 16 17 and increase volume to 100 If you hear feedback your Sona is working properly so wax or debris are blocking the sound tube Clean the sound tube pg 16 17 l Clean tubing tip see page 16 17 and ear canal Replace tubing tip if they appear worn If you are still having difficulty pleas...

Страница 28: ...k damage from moisture or sweat excessive wax build up or tampering with the device all of which void the warranty For added coverage see page 19 for the Otofonix Protection Plan If you require Warranty or Repair Service please contact us for a Return Merchandise Authorization RMA number and instructions For customer service please e mail us at info otofonix or call 704 380 0508 Monday to Friday 9...

Страница 29: ...how well these hearing aids worked I got these for my grandma and she loves them I was reluctant because she is not techy at all But it was easy to set up and easy for her to use What a difference What a price Michelle J ...

Страница 30: ...include a Return Merchandise Authorization RMA number for proper process ing Products returned without an RMA number will incur a twenty percent 20 No RMA Fee To receive an RMA number and return instructions please call Customer Service 704 380 0508 Monday to Friday 9 00 am to 5 30 pm EST You must contact customer service for an RMA number before mailing Days From Invoice Amount Refunded With RMA ...

Страница 31: ...of the following conditions Acute or chronic dizziness or vertigo Pain or discomfort in the ear Visible congenital or traumatic deformity of the ear History of active drainage from the ear within the previous 90 days History of sudden or rapidly progressive hearing loss within the previous 90 days Unilateral hearing loss hearing loss in both ears of sudden or recent onset within the previous 90 da...

Страница 32: ...ised in selecting and fitting a hearing aid whose maximum sound pressure level exceeds 132 decibels because there may be a risk of impairing the remaining hearing of the user A hearing aid will not restore normal hearing or prevent or improve a hearing impairment resulting from organic conditions In most cases infrequent use of a hearing aid does not permit a user to fully benefit from it The use ...

Страница 33: ...st or a hearing aid dispenser as appropriate for a hearing aid evaluation The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your ability to hear with and without a hearing aid The hearing aid evaluation will enable the audiologist or dispenser to select and fit a hearing aid to your individual needs If you have reservations about your ability to adapt to ampl...

Страница 34: ...t may cause undesired operation Note The manufacturer is not responsible for any radio or TV interference caused by unauthorized modi fications to this equipment Such modifications could void the user s authority to operate the equipment Radio Equipment Directive Information The equipment operates in the ISM 2 4 GHz band 2 40 2 4835 GHz using the Bluetooth SMART protocol and the maximum RF Power t...

Страница 35: ... Quick and thorough response to questions Very accessible and eager to provide excellent customer service So far pleased both with the product and the company Jonathan ...

Страница 36: ...ctrotherapy or during surgeries Please remove your hearing devices in these types of situations to prevent any damage to them Explosion Hazard Under normal conditions hearing device batteries do not cause any fires Hearing devices were not tested for compliance with international standards in explosion conducive atmospheres Do not use your hearing devices in explosion hazard areas ...

Страница 37: ...Tube Peak OSPL 90 122 HFA OSPL 90 dB SPL 111 Peak Gain dB 42 HFA full on Gain dB 35 Total Harmonic Distort e 500Hz 3 800Hz 3 1600Hz 3 EQ Input Noise dB 32 Battle 1 IEC118 7 2005 2CC Coupler Dimensions 1 02x 58x 29 inches ...

Страница 38: ...Please visit Otofonix com Resources Videos for a complete library of How To Videos Helpful Videos 36 ...

Страница 39: ... longer have to pretend to hear what others are saying and miss out on conversa tions with my family and friends Every word sounds crystal clear It s restored my confi dence and given me my life back Bill K ...

Страница 40: ... 704 380 0508 Monday Friday 9 00am 5 30pm EST Info Otofonix com Otofonix com FREE Customer Support ...

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