list of common issues.
Do not attempt to repair the device yourself
,
and do not open the unit as
there is a risk of electric shock
.
Problem
Solution
The device is not turning on
Check that the device is plugged in to the mains. You should
see a blue light as the unit is booting
There is no picture on the screen
Ensure that the HDMI cable is connected to your receiver
correctly; and that the TV is on the correct source. Try
another TV to rule out a localised issue
There is no sound
Ensure that you have configured your audio settings correctly
The remote controller does not work
Ensure that you have removed the plastic tab which
separates the battery from the remote controller. If the
remote has suddenly stopped working, ensure that the USB
receiver is plugged in to the unit, and that the battery is good.
You may need some further help with using your new Vero. You can usually get help and advice from
the OSMC Website (https://osmc.tv). The following resources are available:
• The OSMC Wiki
• The OSMC Community Forums
•
Contact information to talk to the OSMC customer service team.
Getting further help and support
Troubleshooting
You may experience some difficulty in operating your Vero or getting it set up. We have assembled a
