Orolia Seven Solutions WR-ZEN Series, Руководство пользователя

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9.2.3 Virtual State Clock Code Error
Virtual State Clock (VSC) Code Errors are codes that refer to different virtual clock states
for debugging purposes.
The format for these codes is the following one:
VSC-XXXXX
These codes provide information on the synchronization status in the device. For further
details, please read the VSC Code Error table (
"VCS Code" on page 141 ) containing all the
possible values, each of them referring to a different condition.
9.2.4 How to report an error
1.
If one of the devices experiments any technical issues, it would be recommendable
to contact the Orolia Support Team (see
"Technical Support" on page 141 ), which
will be in charge of addressing the problem. These are the steps that should be fol-
lowed in case a problem happens.
2. If the device is alive and accessible, please go to the WR-Z16’s web interface -> Man-
agement -> Download device’s log dump.
3.
Write to our Support Team at TimingSupport@orolia.com. Describe the issue found
going into details.
a.
What was the device’s main activity before the error occurred? (e.g. the
device was acting as a GM taking PPS/10MHz references from another one
and running as a PTP master on interface wr0).
b.
Were any relevant actions previously performed on the device before the
issue happened? (e.g. upgrading firmware or applying any specific con-
figuration)
c. Is the issue reproducible? Does it happen after specific actions are applied to
the device or when a series of particular events happen in it?
d.
Attach the device’s log dump if it was possible to retrieve on step 1.
4.
Our Support Team will open a case (find it on the replies’ email subject) in order to
find out the possible causes on the issue and will give guidance so it can be solved.
9.2.5 Rsyslog template to improve remote login
Logging in the WRZ-OS is managed by the rsyslog daemon, which is in charge of both stor-
ing the events happened in the WRZ-OS in the internal /var/log/xxx files and sending
WR-Z16 User Manual 139
APPENDIX