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If possible, it’s often good to try to isolate the problem first. For example, if you’re
playing a DVD on a television and there’s no sound, try connecting an MP3 player
to the system to see if that works. If it does work, then the problem is with the
television, DVD player, or the cables connecting them. If it doesn’t work, the
problem will be with the amplifier, speakers, or those cables.
Troubleshooting
Problem
Possible Cause
No Sound
The volume may be turned down or muted. Check the volume
settings on both the amplifier and the television/computer/CD
player/etc.
No Sound
Make sure the proper source is selected on the amplifier or
receiver.
No Sound
Check the cord connecting the amplifier with the source. The
cord may be damaged or plugged into the wrong input or
output.
No Sound
Check the wires connecting the amplifier with the speakers.
Make sure they’re connected properly and not damaged in any
way.
Poor Sound
Quality
If you hear something like static, or the sound is cutting in and
out, check the audio cables. If the problem increases when a
cable is being moved, then the cable is most likely faulty or not
connected properly.
Poor Sound
Quality
Today’s audio systems may have several places to adjust the
volume, for example your MP3 player may have a volume
control, and your amplifier may also have one. Check to be
certain that the volume isn’t turned up past 80% on any device.
Poor Sound
Quality
Try changing sources to be certain that the selection you’ve
chosen is a good quality recording.
If you have any questions or concerns about installing or using this product, you
can reach us through one of the following methods:
Phone: (844) 674-4461
Hours of operation: 8:00am - 5:00pm (Pacific Time), Mon - Fri
Email: [email protected]
If you are having technical trouble, please include the model number and
briefly explain what steps you took to resolve the problem in your email, or be
prepared to answer these questions over the phone. If you are considering
returning the product, it’s required that you contact Origin Acoustics prior to any
return attempts. This way we can determine if the issue can be resolved without
returning the product, or if needed we can provide instructions and support for
the return process.
Technical Assistance
