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BTP-M170 User’s Manual

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7 Troubleshooting

If the printer works abnormally, consult the troubleshooting table below. If there are still

problems that can not be solved, please contact SNBC or your local agents for assistance.

7.1 Printer doesn’t Work

Problems

Possible causes

Solution

Printer power is off

Make sure that printer cable has been connected
properly on both ends

Printer is not turned on

Turn on printer

LED is off and the printer
doesn’t work

Circuit is damaged

Contact SNBC or your local agents

7.2 Error LED and Buzzer

Problems

Possible causes

Solution

Paper near end

Replace roll paper

Paper end

Replace roll paper

Input voltage abnormal

Turn off printer power and check input voltage

Print head overheated

Turn off printer power and wait for normal print head
temperature
If ribbon is damaged, replace ribbon

HP error

Press & hold FEED button

Error LED flashes
and buzzer beeps

Printer has serious fault

Contact SNBC or your local agents

7.3 Problems during Printing

Problems

Possible causes

Solution

Printout is light and not clear

Ribbon ink is out

Replace ribbon

Always feed paper in printing

Confirm if paper type matches
with the paper used

Replace with matched roll paper

Printout is not clear or dirty

Print head or paper feed platen
is dirty

Clean print head or paper feed platen

Paper cannot be fed normally

Paper jam

Open top cover to check paper path and
remove paper jam

Ribbon is damaged

Replace ribbon

Horizontal printout is missing

Print head error

Contact SNBC or your local agents

7.4 Problems during Using Driver

Problems

Possible causes

Solution

Print mass code with
serial interface

Configure serial parameter
incorrectly

Print a self-test page to confirm serial configuration of
the current printer and configure it correctly.

Black mark fails to be
positioned normally

Page settings are not
correct

Select correct paper type in the document to be
printed

Overtime setting is too short

Extend the overtime of serial and parallel
communication referring to the help file in the package

Printer fails to work
normally with serial
and parallel interface

Current port is used

Close other programs which use the port

Содержание BTP-M170

Страница 1: ...USER S MANUAL Impact Receipt Printer BTP M170 Shandong New Beiyang Information Technology Co Ltd ORIENT Technologies bv ...

Страница 2: ...nologies SNBC or your local agents No part of this document may be reproduced or transmitted in any form or by any means electronic or mechanical for any purpose without the express written permission of ORIENT Technologies or SNB Copyright Copyright 2006 by SNBC Printed in China Version 2 0 Trademarks Our registered trademarks are Warning and Caution Warning Items shall be strictly followed to av...

Страница 3: ... Weihai Shandong China 264209 Hot line 86 631 5673777 Fax 86 631 5673778 E mail sales newbeiyang com Website www newbeiyang com via Contact button In EUROPE ORIENT Technologies bv Address Meerheide 115 5521 DX Eersel The Netherlands Hot line 31 497 331080 Fax 31 497 386430 Website www orient technologies com via Contact button ...

Страница 4: ...AR OFF POSITION 5 2 3 1 Print position 5 2 3 2 Tear off position 5 3 OUTLINE AND PARTS 6 3 1 OUTLINE AND PARTS 6 3 2 LEDS AND BUZZER 7 4 INSTALLING 8 4 1 UNPACKING 8 4 2 INSTALLING POSITION AND DIRECTION OF THE PRINTER 8 4 3 CONNECTING THE POWER ADAPTER 8 4 4 CONNECTING SIGNAL CABLE 9 4 5 CONNECTING THE CASH DRAWER 9 4 6 LOADING THE ROLL PAPER 10 4 6 1 Confirming the media 10 4 6 2 Loading replaci...

Страница 5: ...Printer status check 19 5 2 2 Dust clearance 19 5 2 3 Lubricating the printer 20 6 INTERFACE SIGNAL 21 6 1 PARALLEL INTERFACE 21 6 2 SERIAL INTERFACE 21 6 3 SIGNAL DEFINITION OF POWER CONNECTOR 22 6 4 SIGNAL DEFINITION OF CASH DRAWER CONNECTOR 22 7 TROUBLESHOOTING 23 7 1 PRINTER DOESN T WORK 23 7 2 ERROR LED AND BUZZER 23 7 3 PROBLEMS DURING PRINTING 23 7 4 PROBLEMS DURING USING DRIVER 23 ...

Страница 6: ...vibration or impact 6 Avoid exposing the printer to condensation In case of condensation ensure it has been completely removed before turn on the power 7 Connect the power adaptor to an appropriate ground outlet Avoid sharing a single electrical outlet with large power motors and other devices that may cause the fluctuation in voltage 8 The socket outlet should be installed near the equipment and ...

Страница 7: ...ications under WINDOWS98 NT4 0 2000 2003 XP Vista 1 2 Features High printing speed Easy operation and maintenance Support marked paper and continuous paper for print Compatible with various wide paper Cash drawer control connector Support multi layer paper Paper near end alarm optional Buzzer alarm optional 1 3 Model Classification B T P M 1 7 0 X X X X a b c d e a Printer name b Interface type R3...

Страница 8: ... 20 CPL 16 CPL Character size Font A 1 5 3 1mm Font B 1 2 3 1mm Chinese 2 6 2 7mm Character Characters inch Font A 14CPI Font B 16 7CPI Chinese 9 3CPI Receive buffer 4KB or 40bytes NV bit image data area 128KB Data buffer User NV memory 8KB Ribbon specification ERC 39 ERC 43 ribbon cartridge purple or black Ribbon lifetime 3 000 000 characters Communication interface RS 232C or Parallel Cash drawe...

Страница 9: ...r than its under layer 2 2 2 Marked paper When using marked paper the black mark B M must be printed at the obverse side the black mark s reflectivity should be less than 15 and the other part s reflectivity should be more than 85 There should be no image between the two marks such as the advertisement B M size should meet the requirement 5mm L1 B M width 10mm L2 B M length 12mm 20mm L3 near marks...

Страница 10: ...gin L4 Print right margin According to the different paper width of the L1 the print width L2 and the right left margin L3 L4 should be changed as below Paper width L1 Print width L2 Left margin L3 Right margin L4 76mm 63 5mm 6 3mm 6 2mm 69 5mm 54 4mm 8 9mm 6 2mm 57 5mm 45 3mm 6 0mm 6 2mm 2 3 2 Tear off position L1 About 20mm ...

Страница 11: ...rinter is to turn on the printer c FEED button Press the button while turning on the printer a self test page will be printed In the normal status press the FEED button shortly the printer will feed paper one line at a time Under continuous paper mode hold the FEED button the printer will feed paper constantly Under marked paper mode it will feed paper to the next mark In HP error status hold the ...

Страница 12: ...t of the printer for adjusting paper width please keep it carefully 3 2 LEDs and Buzzer 1 The table below shows the functions of LEDs and buzzer Name Status Printer status On Power on POWER LED Green Off Power off Flash Error ERROR LED Red Off Normal On Paper end or paper near end Flash Standby PAPER LED Red Off Normal paper status Buzzer Beep Error 2 The table below shows LEDs and buzzer in error...

Страница 13: ... 15 only in paper feeding direction 2 The printer must be far away from water source 3 Do not place the printer on a place exposed to vibration or impact 4 Make sure the printer is connected to a ground line 5 When operating or maintaining the printer reserve adequate space around the printer as shown below so that convenient operation and maintenance can be performed 4 3 Connecting the Power Adap...

Страница 14: ...ire or electric shock When the printer is not used for a long period of time disconnect the power Adapter from the wall outlet for safety 4 4 Connecting Signal Cable 1 Ensure the printer power is turned off 2 Put signal cable into suitable connector which should be fixed with plug screw or clip spring 3 Connect the other end of signal cable to the host 4 5 Connecting the Cash Drawer 1 Ensure the p...

Страница 15: ...aper inlet around paper guiding platen and wait for printer to feed paper automatically When paper is end the printer will be off line 4 After 1s paper will feed automatically about 35 mm If the media is marked paper the printer will detect the marks after feeding paper and position it at the tear off point 5 After about 3s PAPER LED will flash Press FEED button and the printer will enter into on ...

Страница 16: ...ibbon again Caution It is recommended to use EPSON original ribbon otherwise it will affect the reliability of ribbon driving organ and print head Ribbon should be mounted between print head and paper without folds or drapes The print head will become hot during printing To avoid harm or injury please give it sufficient time to cool down before replacing the ribbon 4 8 Self test 1 Ensure roll pape...

Страница 17: ... mode 4 9 Installing the Printer Driver BTP M170 printer offers the drivers under Windows 98 Windows NT4 0 Windows 2000 Windows XP Windows server 2003 and Windows Vista with the installing steps as below 1 Run Setup exe in the driver package and read the relative software licensing protocol carefully If you accept it please click I Accept then click Next button 2 Select the model and the name of t...

Страница 18: ...t button 5 Set printer port The default port is LPT1 User can install it based on actual port Under Windows NT4 0 or above please select BYCOMx for serial driver x equals to 1 2 3 4 5 6 7 or 8 Click Finish button to end the installation 6 If the current system is Windows 98 Me click Yes in the pop up window to restart PC 13 ...

Страница 19: ...ed via page settings But under Windows NT4 0 Windows 2000 Windows XP Windows server 2003 Vista it cannot define page size via page settings The following steps introduce how to define page size take Windows XP system as an example 1 Ensure the system running normally 2 Click Start button 3 Click Printers and faxes in Settings item or first click Control panel button then click Printers and other h...

Страница 20: ... up down margin of the printing area 8 Click Save Form button 9 Click Apply button to finish paper self definition Caution Before set paper self definition please ensure that the printer driver has been installed properly In application you can select the page in varieties of official software such as WOED EXCEL and so on 15 ...

Страница 21: ...the parameters according to their conditions Take Windows XP system as an example to describe how to set the driver parameters 1 Setting paper type Optional paper type roll paper and marked paper 2 Setting cash drawer parameters This option could set if cash drawer shall be opened in the beginning of file and which cash drawer shall be opened 16 ...

Страница 22: ...n 160 x 144 dpi 160 x 72 dpi 80 x 72 dpi Users can select it according to their requirement High resolution clear resolution and slower print speed low resolution higher print speed and less clear printout 4 Single bi directional print settings Set single bi directional print settings via this option 17 ...

Страница 23: ...ce it Print needles are damaged Ask a technician to replace print head 2 Paper test Abnormal status The printer cannot feed paper automatically Possible causes and solution Impurity exists in the path Ask a technician to remove it with special tool such as forceps Paper end sensor is abnormal Ask a technician to check If the sensor is damaged please replace it Paper feed motor is abnormal Ask a te...

Страница 24: ...k if the lubrication of printer driving parts are normal including paper feed gears printing gears ribbon driving gears screw rod and carriage frame If the lubrication on any part is gone please lubricante in time 3 Check if the print head cable is normal If it is worn please contact a technician to replace it in time otherwise the print head may be burned or damaged 5 2 2 Dust clearance The print...

Страница 25: ...ion into felt at two sides of the carriage 2 Inject G18 lubrication into the slot of screw rod 3 Inject G36 lubrication the balance wheel of ribbon 4 Inject G19 lubrication at the jointing point of carriage base and mechanism metal parts as shown Print head iron mat Carriage holding shaft Screw rod Carriage Ribbon drive wheel Ribbon balance wheel PtintHead 20 Fill G18 Lubrication at screw rod Fill...

Страница 26: ...N 13 Select PIN 14 NC PIN 15 nFault PIN 16 Rise to 5V via a resistance PIN 17 Rise to 5V via a resistance PIN 18 25 Logical ground 6 2 Serial Interface The serial interface is RS 232 compatible and its connector is 25pin female D type PIN No Signal definition PIN1 Frame Ground PIN2 TXD PIN 3 RXD PIN 4 RTS PIN 5 6 NC PIN 7 Signal Ground PIN 8 19 NC PIN 20 DTR PIN 21 25 NC User may check the current...

Страница 27: ... within 510 ms Cash drawer status check signal L 0 0 5 V H 3 5 V 2 Cash drawer connector socket is RJ 11 6P connector 3 Connector signal definition Item Signal Functions 1 FG Frame Ground 2 DRAWER 1 Cash drawer 1 drive signal 3 DRSW Cash drawer status detect signal 4 VDR Cash drawer power supply 5 DRAWER 2 Cash drawer 2 drive signal 6 GND Common point on circuit Caution Do not connect or disconnec...

Страница 28: ...rinting Problems Possible causes Solution Printout is light and not clear Ribbon ink is out Replace ribbon Always feed paper in printing Confirm if paper type matches with the paper used Replace with matched roll paper Printout is not clear or dirty Print head or paper feed platen is dirty Clean print head or paper feed platen Paper cannot be fed normally Paper jam Open top cover to check paper pa...

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