9
Warranty
How to make a claim under Warranty in Australia
Oricom has a simple warranty process for you to follow:
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qualifies under warranty. If so, they will give you a Product Return Authorisation number.
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together with instructions on how to return the goods for warranty service.
Please note that if a Customer Support Team member advises that your product does not qualify
for return, this warranty does not apply to your product.
Products that are authorised to be returned to Oricom in Australia must include all of the
following:
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Send the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia
Please note that this warranty excludes expenses incurred by you in returning any faulty product
to us. You must arrange and pay any expenses incurred (including postage, delivery, freight,
transportation or insurance of the product) to return the faulty product to us, however, we will
arrange delivery of the repaired or replaced faulty product to you.
Important Information
Repair Notice
Please be aware that the repair of your goods may result in the loss of any user-generated data
(such as stored telephone numbers, text messages and contact information). Please ensure that
you have made a copy of any data saved on your goods before sending for repair.
Please also be aware that goods presented for repair may be replaced by refurbished goods or
parts of the same type rather than being repaired.
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