15
Warranty
Oricom has a simple warranty process for you to
follow:
•
Please call or email our Customer Support Team,
contact details follow.
•
A Customer Support Team member will verify after
troubleshooting with you if your product qualifies
under warranty. If so, they will give you a Product
Return Authorisation number.
•
We will then email or fax a Return Authorisation
form and a Repair Notice (if necessary), together
with instructions on how to return the goods for
warranty service.
Please note that if a Customer Support Team
member advises that your product does not qualify
for return, this warranty does not apply to your
product.
Products that are authorised to be returned to
Oricom in Australia must include all of the following:
•
A completed Return Authorisation form
•
A copy of your Proof of Purchase (please keep
your original copy)
•
The faulty product, including all accessories.
Send the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia
Please note that this warranty excludes expenses
incurred by you in returning any faulty product to us.
You must arrange and pay any expenses incurred
(including postage, delivery, freight, transportation or
insurance of the product) to return the faulty product
to us, however, we will arrange delivery of the
repaired or replaced faulty product to you.
WArrANTy
