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How to make a claim under your Express Warranty
in Australia
Oricom has a simple warranty process for you to follow:
• Please call or email our Customer Support Team, 1300
889 785 or [email protected].
• A Customer Support Team member will verify after
troubleshooting with you if your product qualifies under
warranty. If so, they will give you a Product Return
Authorisation number.
• We will then email or fax a Return Authorisation form
and a Repair Notice (if necessary), together with
instructions on how to return the goods for warranty
service.
Please note that if a Customer Support Team member
advises that your product does not qualify for return, this
warranty does not apply to your product. Products that
are authorised to be returned to Oricom in Australia must
include all of the following:
• A completed Return Authorisation form
• A copy of your Proof of Purchase (please keep your
original copy)
• The faulty product, including all accessories.
Send the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia
Please note that this Express Warranty excludes expenses
incurred by you in returning any faulty product to us. You
must arrange and pay any expenses incurred (including
postage, delivery, freight, transportation or insurance of the
product) to return the faulty product to us, however, we will
arrange delivery of the repaired or replaced faulty product
to you.
Important Information
Repair Notice
Please be aware that the repair of your goods may
result in the loss of any user-generated data (such as
stored telephone numbers, text messages and contact
information). Please ensure that you have made a copy of
any data saved on your goods before sending for repair.
Please also be aware that goods presented for repair may
be replaced by refurbished goods or parts of the same type
rather than being repaired.
EXprESS wArrANTy
