22
22
Appendix
TROUBLESHOOTING
Problem(s)
Tip(s)
No dial tone
•
Check your phone connections.
•
The handset may be out of range. Move closer to the base.
•
The battery capacity may be low. Charge battery.
Signal icon flashing
•
The handset may be out of range. Move closer to the base.
•
If the handset displays
UNREGISTERED
, register the handset. See page
20.
Registration fails
continuously
•
Your base memory may be full. Delete any un-used handsets and try again.
See page
20
.
No parking tone
•
The handset may not be placed properly on the cradle. Try again.
•
Charging contacts may be dirty. Disconnect the power supply first and then
clean contacts with a damp cloth.
•
Turn on the handset tone. See page
17
.
Handset on the charger
does not charge
•
The batteries may be defective. Purchase new batteries from your dealer.
•
Check that the batteries are inserted correctly.
•
Make sure the handset is placed properly on the charger. The battery icon
animates while charging.
No display
•
Check that the batteries are charged.
•
Check the power and phone connections.
Bad audio (crackles,
echo, etc.)
•
If you have Broadband installed you MUST install high quality line filters (not
supplied) on all phone sockets. This is not a problem with your phone.
•
The handset may be nearly out of range. Move closer to the base unit.
•
The phone may be experiencing interference from nearby electrical
appliances. Move the base unit.
•
The phone may be in a location with thick walls. Move the base unit.
Handset does not ring
•
Check that the handset ringer is turned on. See page
17
.
Caller ID does not
display number
•
Caller ID service may not be activated. Check with your service provider.
•
The caller’s information may be withheld or is unavailable.
Cannot make/answer a
2nd call
•
2nd call service may not be activated. Check with your service provider.
•
Check that the recall selection is correct. See page
18.
•
Check that the correct country has been selected. See page
8
.
