3
Troubleshooting Guide
WARNING: Unplug cord from electrical
outlet before servicing.
SAVE SERVICE CALLS...CHECK THESE FIRST:
• Is the disposable filter dust bag full?
• Are pores of filter dust bag clogged with powder or fine dust?
• Is anything clogging the revolving brush, lower tube, intake opening,
fan housing or connector assembly opening?
• Is the belt in place and turning the brush?
• Are the brush ends in the proper location?
• Does the brush turn freely? Are hair, string or rug fibers wound around
the brush?
C
LEANER
WILL NOT RUN
C
LEANER
DOES NOT PICK UP
Not plugged in
properly.
No electricity in wall
outlet.
Filter bag is full.
Nozzle or intake
pivot clogged.
Belt is broken or
stretched.
Brush is worn.
Bag tube clogged.
Bag pores are
clogged with fine
dust.
Impeller fan is
broken.
Revolving brush is
not even at both
ends.
Be sure cleaner is
firmly plugged into
wall outlet.
Check electrical
source–fuse or
circuit breaker.
Replace filter bag. See
“To Replace Paper
Filter Dust Bag.”
Clear obstruction.
Replace belt.
See “To Adjust or
Replace Brush.”
Clear obstruction.
Change bag.
Return to Service
Center for repair.
Check brush roll end
cards. Make sure
words “OLD” or “NEW”
match at each end.
P
ROBLEM
P
OSSIBLE
S
OURCE
A
REAS TO
C
HECK
Whenever calling, please be sure to have your model and serial
number from data plate.
CALL CUSTOMER SERVICE HOT LINE
0845 603 0153
ALL OTHER SERVICING SHOULD BE DONE BY AN
ORECK AUTHORIZED SERVICE CENTER.
Warranty
ORECK MANUFACTURING COMPANY: (Oreck 21180 Johnson Road;
Long Beach, MS, USA 39560 gives you the following warranty for this
product only if it was originally purchased for residential use, not resale
from Oreck or an Oreck Authorized Retail Dealer.)
Oreck will repair or replace, free of charge, to the original purchaser, any
part that is found to be defective in material or workmanship within five (5)
years of the date of purchase; ten (10) years on housing. This warranty
applies to normal domestic use. Any commercial use of this product will
void this warranty. This limited warranty covers the revolving roller brush
for one (1) year for residential use.
This warranty does not cover the replacement of expendable or
consumable parts such as carbon motor brushes, edge brushes, belts,
bulbs, disposable bags and other parts subject to normal wear unless
they are defective in material or workmanship.
This warranty does not apply to any part subjected to accident, abuse,
alteration, misuse, damage caused by act of God, the use of voltages
other than indicated on the serial number displayed on this product or
service of this product by other than Oreck or a participating Factory
Authorized Service Center.
Oreck does not authorize any person or representative to assume or
grant any other warranty obligation with the sale of this product.
Oreck’s warranty is valid only if you retain proof of purchase from Oreck
or an Oreck Authorized Retail Dealer for this product. If you purchase this
product from any other source, your purchase is “AS IS,” which means
Oreck grants you no warranty, and that you, not Oreck, assume the entire
risk of the quality and performance of this product, including the entire
cost of any necessary servicing or repairs of any defects.
This warranty is in addition to your statutory and other legal rights.
Reconditioned units carry a 6 month warranty from date of purchase.
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