OrCam User Guide
Version 1.3
Page 11
Troubleshooting
For any questions or concerns regarding the use of the OrCam device,
please do not hesitate to send a live chat message to our customer support
team at
MyMe-Labs.orcam.com
Frequent Questions and Answers
Can’t find MyMe Device in the Bluetooth Connect screen.
Make sure your Bluetooth, Location and WIFI are enabled. Make sure the app
has permissions to access these services.
A face was not recognized
Try Attentive mode. Try moving around for different lighting conditions – if it’s
too dark or the person has a strong light behind them, it may interfere with
recognition. Try getting closer if you think they may be too far away. Stay a bit
longer – MyMe needs a few seconds to recognize a person. Try cleaning your
lens with a microfiber cloth.
WIFI Upload Doesn’t Work
Make sure the device is turned on. Make sure MyMe is connected to a power
source and to WIFI. Then, Turn the MyMe off until the light turns red. If it
works, the MyME LED indicator should blink white. To set up your WIFI for the
first time, Go to the settings menu, choose WIFI settings, choose your WIFI
network and put in the password. The device will indicate if it’s connected.
Problems With New App Version
Try uninstalling your app, then install the new version again.
Renaming a Person After They’ve Been Saved
In the Interaction screen, click “Bad Recognition” to change a contact’s name
or details after they’ve been saved.
