USER’S MANUAL
RS RANGE EXTENDER
6 | ORBEA
ORBEA | 7
EN
04
ORBEA WARRANTY
05
PRE-RIDE CHECKLIST
LEGAL WARRANTY
The RS Range Extender battery is covered by a legal war-
ranty of 2 years from the time of original purchase or from
the period specified as a legal warranty in the country of
purchase.
This warranty covers all Orbea products against manu-
facturing defects and/or compliance and guarantees the
repair or replacement of the defective product at no addi-
tional cost to the affected customer.
This warranty does not cover, in any case, damages
caused from improper use, falls, or accidents; incorrect in-
stallation; or lack of maintenance or non-observance of the
instructions for use, storage, charging, etc. as described
in this manual.
The loss of battery capacity due to the RS battery’s natural
aging, usage, charging, and storage is not covered within
the warranty conditions.
For the complete description of the coverage conditions
and the legal warranty, visit:
https://www.orbea.com/gb-en/warranty/
The RS Range Extender battery is not included in the Or-
bea Lifetime Warranty policy that applies to rigid frames
and forks.
WARRANTY CLAIMS PROCESS
All warranty claims must be processed through an author-
ized Orbea dealer, who will carry out the initial diagnosis
and send Orbea all the necessary documentation to fa-
cilitate the claim in question. The dealer will inform the
customer of the warranty status and warranty decision
made by Orbea.
Before using your electric bike, it is essential to perform
all the safety checks to ensure the working condition of its
components. You can find the necessary checklist for the
bike’s mechanical elements in the Rise Carbon Blue Paper
technical manual.
Electrical system checks: Start the bike and check that
the electrical system is working properly. Check that there
is electric assistance and that all components work (motor,
display, assistance change, and speed sensor).
If there is no electrical assistance, check the condition of
all components, cables and connection points between the
components. Cables or components that show damage
must be replaced.
Check for errors in the electrical system. Read the full Rise
Carbon manual for Shimano’s method for checking elec-
trical system errors.
Read the Range Extender Battery Error Codes and Trou-
bleshooting section in this manual in case the RS Range
Extender displays a recognized error.
We recommend that you always go to the dealer where
you purchased your bike or component to file a warranty
claim. In the case of a home delivery purchase, contact
the dealer that you selected during that process. If you
cannot go to the original dealer, you can check the list of
authorized dealers on our website or by contacting Orbea.
www.orbea.com/es-es/distribuidores/?country
www.orbea.com/es-es/contacto/
06
MAINTENANCE
Regularly check the connections and cables of the com-
ponents on the electric assistance system of your bike.
Connections must be clean and free from foreign objects.
The cables must be in good condition and not show signs
of fraying, cracking, or bending which can cause short cir-
cuits and lack of electrical assistance.
Components’ exteriors, such as remote controls and bat-
teries, must not show damage that would allow the entry
of water and other elements.
If there is any damage to the electrical components, con-
tact your Orbea dealer for diagnosis and/or replacement.
SPARE PARTS
Always use original Orbea RS spare parts.
To check the spare parts available for the Range Extender
battery, refer to the 2021 Rise Carbon Blue Paper techni-
cal manual on the Orbea website.
The installation of non-original spare parts
can cause damage to your bicycle and is not
covered by the warranty conditions.
WARNING: The use of non-original spare
parts can cause damage, resulting in break-
downs and serious accidents.
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