TECHNICAL MANUAL
BLUE PAPERS eMX
34 | ORBEA
ORBEA | 35
ORBEA WARRANTY
The constant effort we make every day to produce the
highest quality bicycles enables us to offer the following
warranty and coverage conditions:
LEGAL WARRANTY
Orbea guarantees its products by law for a period of 2
years or whatever has been stipulated as the legal warran-
ty period in the country where the purchase was made, to
the original owner of the bicycle/component.
This warranty covers Orbea products against manufactu-
ring defects and/or lack of conformity and guarantees the
repair or replacement of the defective product at no cost
to the affected customer. Likewise, this warranty also co-
vers paint, varnish and corrosion defects on all frames and
rigid forks assembled on our bicycles during the period
specified in the first paragraph of this warranty.
This warranty does not cover in any case damage derived
from misuse or the lack of maintenance, or from the nor-
mal wear and tear of perishable parts, such as, but not
limited to: seals, bearings, handlebar tape, spokes, hub,
threads, tires, seat, etc.
See the full description of the coverage and the legal
warranty conditions at:
https://www.orbea.com/int-en/warranty-benefits/
ORBEA LIFETIME WARRANTY
As a complement to the legal warranty, Orbea offers the
original buyer of the bicycle, under the condition of ha-
ving registered their bicycle on the Orbea website within
a period of 30 days following its purchase, the Orbea Li-
fetime Warranty, which covers the frames and rigid forks
we assemble on our bicycles, with no time limit, against
manufacturing defects.
This warranty extends the original period of coverage
against pain, varnish or corrosion defects on our frames
and rigid forks for one additional year after the end of the
legal warranty period.
See the full description of the coverage and the Lifetime
Warranty conditions at:
https://www.orbea.com/int-en/warranty-benefits/
REGISTER YOUR BICYCLE
In order to benefit from the extension of the Orbea Lifeti-
me Warranty, register your bike within the first 30 days of
having purchased it at www.orbea.com
WARRANTY CLAIM PROCESS
All warranty claim processes must be processed through
an Orbea dealer, who will provide the company with the
necessary documentation for the diagnosis of said claim.
The dealer will inform the customer of the decision made
by Orbea.
EBIKEMOTION COMPONENT
WARRANTY
eBikemotion® products and components installed on Or-
bea bicycles are covered by a 2-year warranty from the
time of purchase by the original owner of the bicycle.
This warranty covers manufacturing defects and lack of
conformity of the components. It does not cover the wear
of components as the result of normal use.
The eBikemotion® components installed on Orbea bicycles
are not covered by the Orbea Lifetime Warranty.
To file a warranty claim for eBikemotion® components
on Orbea bicycles, the procedure to follow shall be the
same as for Orbea products: the original customer must
visit their Orbea dealer so that they can take the necessary
steps so that the company can perform a diagnosis of the
affected components and communicate a decision to the
dealer.
ORBEA participates actively on facebook and Twitter with
our fantastic global community of riders. Looking to find
spots to ride or plan a vacation? Someone will have the
answers:
BLOG ORBEA
YOUR ORBEA DEALER
Our dealers are experts and should be able to assist you
with setting up and maintaining your Orbea bicycle. A com-
plete listing of Orbea dealers and distributors can be located
on our website:
www.orbea.com/us-en/dealers/?country=INT
www.facebook.com/OrbeaBicycles
YOUTUBE
Visit our Orbea Channel on You Tube for a variety of helpful
setup and tech videos:
www.youtube.com/user/OrbeaBicycles
www.instagram.com/orbeabicycles
ORBEA CONTENT
View and download photos, videos and documents.
ORBEA UNIVERSITY
www.orbea.com/es-es/university/
ADDITIONAL INFORMATION
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