3. Use the Search field to locate a document by its part number, release number, document name, or
document type. The Search field accepts both full and partial entries.
4. Click a subject folder to browse through a list of related files.
5. To download a file to your location, right-click the file name and select Save Target As.
Product Packaging and Delivery
Danger: At least two people are required to safely move and position any frame.
Before opening any shipping container, inspect for evidence of damage during shipment. Report any
damage to the carrier for investigation and possible claims. Also report any damage to the Tekelec
site supervisor.
Check the packing slips against the equipment specification list for this installation site. Report any
discrepancies to Tekelec Production Control at 1-888-673-4827, or if necessary, call 919-460-2150 inside
the USA.
Inventory the shipment to make sure that all items listed on the pick list have been received in good
condition. Report any discrepancies or damaged equipment by calling 1-888-673-4827.
TEKELEC
Attn: RMA Department
5200 Paramount Parkway
Morrisville, NC 27560
RMA#: <assigned by Tekelec>
Hardware Repair and Return
Any system components being returned for repair or replacement must be processed through the
Tekelec Return Material Authorization (RMA) procedures. A hardware repair is defined as an item
returned to Tekelec due to a failure, with the returned item being repaired and returned to the customer.
It is essential that serial numbers are recorded correctly. RMAs cannot be created without a valid serial
number. All repair and quality information is tracked by serial number.
lists
the basic RMA types.
Table 2: RMA Reasons for Return
Table 1: Basic RMA Types
Turnaround
Description
Replacement Type
Same Day Shipment
Customer requests the URGENT
replacement of a damaged
product
Priority Advance Replacement
13
910-5681-001 Revision E, February 2014
Introduction
Installation