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System Recovery

A system recovery is used to:

•

Wipe the hard drive.

•

Restore all PC settings to factory settings.

•

Remove all user accounts and settings.

To perform a system recovery, you can use the BIOS, the workstation’s recovery
button, or the Microsoft Windows operating system recovery function.

Figure 12-1 System Recovery Workflow for the 610

Chapter 12

System Recovery

12-8

Содержание MICROS 610

Страница 1: ...Oracle MICROS Workstation 6 Series Setup Guide for the 610 620 and 650 E73098 20 March 2020...

Страница 2: ...rictions applicable to the programs No other rights are granted to the U S Government This software or hardware is developed for general use in a variety of information management applications It is n...

Страница 3: ...pecifications 4 Power Management States Power Management State Changes 4 1 Power Considerations for Peripheral Devices 4 2 5 Software Components Microsoft Windows Embedded 8 1 Industry Pro Retail Oper...

Страница 4: ...mer Display 6 22 Installing the Wireless Networking Module 6 23 Installing the Power USB Module 6 27 Installing the Biometric Fingerprint Module 6 30 Installing Memory Modules 6 33 Installing the NIST...

Страница 5: ...2 Customer Display 11 3 System Block Diagrams 11 3 610 Configuration 11 3 620 and 650 Configurations 11 4 12 Troubleshooting Basic Troubleshooting 12 1 Unmounting the Workstation 6 12 2 Disassembling...

Страница 6: ...Power Cord Connection 13 2 Battery Warning 13 3 System Unit Cover 13 3 Care and Handling 13 3 Equipment Placement 13 4 Electromagnetic Interference 13 4 Cleaning 13 4 14 Documentation Videos vi...

Страница 7: ...ied the information in this document applies to each configuration of the Workstation 6 Series The following symbols may appear in this document Caution There is a risk of personal injury and equipmen...

Страница 8: ...s impact Detailed step by step instructions to re create Exact error message received Screen shots of each step you take Documentation Oracle Hospitality product documentation is available on the Orac...

Страница 9: ...tion 6 Series touchscreen border Updated the statement regarding the TPM Support setting being disabled by default in the BIOS Security Settings October 2018 Updated selected part numbers January 2019...

Страница 10: ...IoT Enterprise operating system Each workstation is a Point of Sale POS terminal featuring a 15 6 inch widescreen high definition display with a projected capacitive touch screen Technical Specificati...

Страница 11: ...rnet 24V Power USB 620 and 650 only RJ 45 Powered Serial 0 5 9 12V 2 available on the 610 1 available on the 620 and the 650 RJ 45 Serial Microphone In Headphone Out Primary I O Panel of the MICROS Wo...

Страница 12: ...er outputs Location 2 Includes the Micros expansion port and a micro USB port Adjustable Stand The Workstation 6 Series Adjustable Stand provides a solid base for mounting the Workstation 6 a wide ran...

Страница 13: ...Socket Cap M3x6 MC Steel Black 2 for the cable management cover 1 for the workstation Hex Key 2 5mm For expansion the Adjustable Stand includes the following Printer Power Supply Storage The adjustabl...

Страница 14: ...torage location can alternatively be used for optional expansion modules including a powered USB expansion module You cannot use an expansion module and the printer power supply at the same time Chapt...

Страница 15: ...up to 16G Storage 32 GB or 64 GB MO 297 Slim SATA 2 0 Solid State Drive Standard SD Card Socket 128 GB M 2 SATA 3 0 Solid State Drive Standard MO 297 Slim SATA Solid State Drive Optional MO 300 mSATA...

Страница 16: ...N 3 Total Standard 1 RJ45 RS232 Powered 0 5 9 12V Powered 1 RJ45 RS232 1 RJ45 RS422 RS232 IDN Adjustable Stand Expansion Modules Optional Powered USB Expansion Module 1 24V Powered USB 3 12V Powered U...

Страница 17: ...Plastic Blend and PC 10 Glass Fiber Spill Resistant Enclosure Passive Cooling No Fans Certifications FCC Class A UL CE TUV RoHS China RoHS The Workstation 6 Series does not contain a camera The front...

Страница 18: ...power to key circuits to detect a power button or wake on LAN event Do not disassemble the workstation in this power management state You must disconnect the AC power cord from the system In this stat...

Страница 19: ...and then ON ON AC power fails and then is restored ON Based on the default BIOS power settings Power Considerations for Peripheral Devices The following table specifies the I O port or connectors thei...

Страница 20: ...nt and user experience as well as the flexibility and enhanced lockdown capabilities needed to power and secure POS industry devices Features include Enhanced security technologies protect your device...

Страница 21: ...ads Features include Free to use free to distribute free to update Zero downtime kernel and user space updates with Ksplice Comprehensive kernel and application tracing with DTrace Linux management an...

Страница 22: ...tform The Workstation 6 Series platform software includes the following components Hardware Device Drivers specific to each configuration of the Workstation 6 The Workstation 6 API Driver that allows...

Страница 23: ...alling the High Mount Customer Display on the Adjustable Stand Installing the 10 Inch Customer Display with High Mount on the Workstation 6 Series Adjustable Stand Installing the 10 Inch Customer Disp...

Страница 24: ...3 Use the front tabs and the edges to pop the cover off the Adjustable Stand You can detach the cover by rotating it toward you and sliding it forward Chapter 6 Removing the Adjustable Stand Cover 6 2...

Страница 25: ...s when setting up any configuration of the Workstation 6 Series 1 Place the adjustable stand on a flat surface 2 Remove the adjustable stand cover 3 Retrieve the spare 2 5mm hex key and the three M3x6...

Страница 26: ...n setting up any configuration of the Workstation 6 Series 1 Place the Adjustable Stand on a flat surface 2 Locate and retrieve the hex key and security screws 3 Use the front tabs and the edges to en...

Страница 27: ...4 Use the hex key to tighten the two security screws and secure the cover Chapter 6 Securing the Adjustable Stand Cover 6 5...

Страница 28: ...O panel If on the adjustable stand tilt the workstation back to angle the I O ports up 2 Ensure that all applicable cables are securely connected to the I O panel 3 Slide the I O panel cover firmly in...

Страница 29: ...the workstation is properly secured to the adjustable stand 1 Place the workstation adjustable stand on its back and connect the AC power cable from the wall outlet 2 Place the Adjustable Stand uprig...

Страница 30: ...ke sure the quick release pin is depressed If it is not depressed you must pull the workstation toward you until it clicks in place 7 If you want to secure the workstation to the Adjustable Stand inst...

Страница 31: ...anize cables Attaching the Epson PS 180 Power Supply to the Adjustable Stand 1 Place the Workstation 6 Series Adjustable Stand upside down on a flat surface Note the location of the Epson PS 180 power...

Страница 32: ...ift the two raised edge corners of the bracket and slide it out of the mounting slots 3 Place the bracket on a flat surface Chapter 6 Attaching the Epson PS 180 Power Supply to the Adjustable Stand 6...

Страница 33: ...ply into the bracket until the retaining clips snap into place and it is flush with the bracket face Note the orientation of the power supply on the bracket Chapter 6 Attaching the Epson PS 180 Power...

Страница 34: ...5 Locate the C13 power cord in the Adjustable Stand interior 6 Connect the C13 power cord to the power supply Chapter 6 Attaching the Epson PS 180 Power Supply to the Adjustable Stand 6 12...

Страница 35: ...table Stand by sliding the bracket feet into the two mounting slots until it snaps into place Route cables as needed 8 When properly installed the power supply is securely attached to the Adjustable S...

Страница 36: ...ositions of the holes at the four corners c Create the holes by drilling into the wall d Secure the metal bracket to the wall with four screws The mounting screws are not provided Ensure you are using...

Страница 37: ...cket and then slide it down until it stops 4 Connect the power supply connector to the power connector 5 Slide the locking level to the right and then tighten the screw with the hex key Chapter 6 Secu...

Страница 38: ...6 Conceal the cables with the cable casing 7 Secure the cable cover with the provided thumbscrew Chapter 6 Securing the Workstation Display to the Wall Mount 6 16...

Страница 39: ...Wall Cage with Cable Management and Concealed Power Supply Storage A portion of the wall is cut away and a recessed support cage provides a hidden area for cable organization and power supply storage...

Страница 40: ...includes the following Workstation 6 Series External Power Supply 4 Stainless Steel Spacers 8 15mm 4 Stainless Steel Washers The stainless steel spacers allow for clearance of the external power suppl...

Страница 41: ...3 Use the following dimensions to map out the location on the counter where the stand and fifth foot will sit Chapter 6 Securing the Adjustable Stand to a Counter 6 19...

Страница 42: ...Stand The High Mount Customer Display is only available for the revised MICROS Workstation 6 Series Adjustable Stand see Prerequisites The display and bracket are provided as a complete assembly and...

Страница 43: ...y with High Mount on the Workstation 6 Series Adjustable Stand 1 Place the Adjustable Stand upright on a flat surface and then tilt the mounting plate upwards to a vertical position 2 Remove the High...

Страница 44: ...s the power button on the rear of the unit Calibrating the Workstation and 10 Inch Customer Display Follow the steps below to calibrate the workstation and 10 Inch Customer Display WS610 with Microsof...

Страница 45: ...ow taskbar on all displays to disable the taskbar on the 10 Inch Customer Display Installing the Wireless Networking Module The Workstation 6 Series supports an optional wireless networking module Wat...

Страница 46: ...2 Use the hex key to loosen the top cover screws 3 Carefully remove the top cover from the workstation Chapter 6 Installing the Wireless Networking Module 6 24...

Страница 47: ...hown in the following image Do not pull the cover away from the workstation with force Doing so could damage the speaker wires 5 Slide the wireless module into the slot until secure Chapter 6 Installi...

Страница 48: ...6 Secure the wireless module with the provided screw 7 Remove the adhesive strip from the bottom of each antenna Chapter 6 Installing the Wireless Networking Module 6 26...

Страница 49: ...na wires can be oriented as needed 9 Replace the top cover and use the hex wrench to secure it Ensure the cover does not pinch the antenna wires or speaker wires Installing the Power USB Module The Wo...

Страница 50: ...ey counter clockwise to release the USB cable from the USB cover 3 Insert the USB cable into the USB connector on the left side of the power USB module 4 Insert the power cable connector into the powe...

Страница 51: ...to the base unit compartment and then slide it forward all the way to the edge 6 Tighten both thumbscrews by turning them clockwise to secure the power USB module to the Workstation 6 Adjustable Stand...

Страница 52: ...rkstation 6 Series supports an optional biometric fingerprint module The hex key is required for installation 1 Use the hex key to remove the screws from the top cover 2 Remove the top cover Chapter 6...

Страница 53: ...3 Place the top cover in the position shown below 4 Loosen the screw to remove the dummy biometric cover Chapter 6 Installing the Biometric Fingerprint Module 6 31...

Страница 54: ...he biometric module into the opening and connect the micro USB connector to the main PCB 6 Insert and tighten the screw to secure the biometric module Chapter 6 Installing the Biometric Fingerprint Mo...

Страница 55: ...emory SO DIMM RAM to the Workstation 6 Series perform the following steps Before installing memory modules turn off the workstation and unplug it Observe precautions for handling electrostatic sensiti...

Страница 56: ...Remove the top cover Pull the cover away carefully to avoid damaging the internal speaker wires Locate an available memory expansion slot 3 Align the notch in the memory module with the groove in the...

Страница 57: ...4 Push the memory module down until the retaining clips snap into position Chapter 6 Installing Memory Modules 6 35...

Страница 58: ...y pull both retaining clips away from the module to release it and then pull the module from the expansion slot The following image shows the location of the retaining clips 6 Reinstall the top cover...

Страница 59: ...to right 3 Find and make note of the workstation s serial number The serial number can be found on the Oracle label on the back of the workstation 4 Use a black permanent marker to write the serial nu...

Страница 60: ...ocked Mode only a portion of the screen is magnified leaving the rest of your desktop unchanged You can then control which area of the screen is magnified Select Control Panel Ease of Access Center St...

Страница 61: ...board OSK Options Key on keyboard Click on Keys The Hover over keys option lets you use a mouse or joystick to point to a key The characters you point to are entered automatically when you point to th...

Страница 62: ...50 with the Microsoft Windows 10 IoT Enterprise Operating System Feature Behavior Setup Speech Recognition Windows Speech Recognition lets you control your PC with your voice alone without needing a k...

Страница 63: ...er Testing the Customer Display Testing the Cash Drawers Performing an RS232 Loopback Test Testing an RS232 Printer Performing an IDN Loopback Test Testing an IDN Printer Viewing Diagnostics Reports f...

Страница 64: ...BIOS Version Shows the BIOS version number Hardware Revision Shows the System Board revision letter Motherboard SN Shows the motherboard serial number UED CTRL Version Shows the USB port driver versi...

Страница 65: ...Reader 2 To clear the previously input card data press Clear All Data Testing the Encrypted Magnetic Stripe Reader On the Encrypted MSR tab you can test the magnetic card reader with encryption enable...

Страница 66: ...nnect the RS232 cable from the printer to the workstation COM port 1 2 or 5 COM 5 is only available on the 610 2 Select the COM port from the Output Port drop down list 3 Press Test Ports 4 Verify tha...

Страница 67: ...and disable USB ports This is used for testing and enabling disabling the USB ports Set the voltage level for the COM1 and COM2 ports COM2 is only available on the 610 Set the voltage level for the c...

Страница 68: ...he workstation 3 Press F2 immediately after pressing the power button and before the BIOS splash screen You can press F2 repeatedly until the Configuration Utility starts If the workstation boots into...

Страница 69: ...up mode and disable secure boot Set Supervisor Password Set or clear the supervisor password Supervisor Hint String Enter a hint for the password Min Password Length Set a minimum length to enforce fo...

Страница 70: ...he following options are available No change Require PP for clear Do not require PP for clear Change EPS Omit Boot Measurements Enable or Disable recording boot device attempts in PCR Configuring the...

Страница 71: ...and configure the settings as described in the following table Table 9 2 Advanced BIOS Security Settings Setting Description of Option Factory Recovery Select factory recovery settings Disabled You ca...

Страница 72: ...n the event of a power failure Remain Off The system remains powered off even if it was originally powered on Last state If the system was on when power failed the system powers on If the system was o...

Страница 73: ...nsions This section contains the equipment dimensions for the Workstation 6 Series Dimensions for the Workstation 6 with Adjustable Stand 10 Inch Customer Display with Pole Mount Dimensions Wall Mount...

Страница 74: ...Dimensions for the Workstation 6 with Adjustable Stand Chapter 10 Dimensions for the Workstation 6 with Adjustable Stand 10 2...

Страница 75: ...10 Inch Customer Display with Pole Mount Dimensions Wall Mount Dimensions Chapter 10 10 Inch Customer Display with Pole Mount Dimensions 10 3...

Страница 76: ...Chapter 10 Wall Mount Dimensions 10 4...

Страница 77: ...kstation 6 Series I O Panel Connectors System Block Diagrams I O Panel Connectors This section depicts the input output panel connectors IDN RS422 232 Powered RJ45 Series 2 Cash Drawer Customer Displa...

Страница 78: ...an convert this connector into a traditional 4 pin DIN connector by using a P N 300290 020 PT cable The following table describes the signal name and function of each pin Table 11 2 Series 2 Cash Draw...

Страница 79: ...cash drawer Customer Display The customer display port contains the following pins System Block Diagrams The diagrams in this section depict the system block diagrams for the 610 620 and 650 configura...

Страница 80: ...620 and 650 Configurations The following diagram depicts the Broadwell ULT Main Board for the 620 and 650 configuration of the Workstation 6 Chapter 11 System Block Diagrams 11 4...

Страница 81: ...d outlet UPS power conditioner or wall outlet If you placed the workstation on the stand make sure you connected the power cable to the stand The workstation does not start and the screen remains blan...

Страница 82: ...he I O ports 2 Tilt the workstation head unit back to angle the I O ports up 3 Disconnect the DC power cable 4 If you secured the workstation to the adjustable stand using a security screw remove the...

Страница 83: ...manently connected fuse in the neutral line After a fuse operation parts of the PSU remain energized and present a shock hazard as long as the AC power cord is connected Always disconnect the AC power...

Страница 84: ...You do not need to fully remove the screws because they are captive 4 Gently lift the rear cover to avoid damaging the audio cables You can disconnect the cables to detach the top cover 5 Loosen the...

Страница 85: ...pecific to the workstation in which it is installed The RFID tag is bonded to the Workstation 6 casework do not attempt to remove it 8 Loosen the five captive screws from the back of the unit 9 Gently...

Страница 86: ...r over the system board and slide it toward the power button 2 Tighten the screws to secure the rear cover 3 Connect the RFID tag interface cable and the 8 pin modular cable for the magnetic stripe re...

Страница 87: ...ghten the two captive screws 5 Connect the left and right speaker cables Connect the speakers based on their orientation as shown 6 Place the top cover and tighten the screws to secure the top cover C...

Страница 88: ...gs to factory settings Remove all user accounts and settings To perform a system recovery you can use the BIOS the workstation s recovery button or the Microsoft Windows operating system recovery func...

Страница 89: ...select Update and recovery 5 On the Update and Recovery screen click the Get started button under Remove everything and reinstall Windows 6 On the Reset your PC dialog box click Next click Fully clean...

Страница 90: ...F10 select Yes and then press Enter to save the configuration changes and exit the configuration utility The Workstation 6 automatically restarts 6 The workstation reboots and the Entering Recovery Mo...

Страница 91: ...settings 6 For the 620 and 650 a On the Troubleshoot screen click Factory Reset b Select Y to reset the Windows partition to factory default 7 When the restoration is complete and the workstation rest...

Страница 92: ...esent Conductive foreign objects could produce a short circuit that could cause fire electric shock or damage to your equipment This product is intended for restricted access whereby access is control...

Страница 93: ...cle products into any other type of power system Contact your facilities manager or a qualified electrician if you are not sure what type of power is supplied to your building Caution Not all power co...

Страница 94: ...batteries in fire Dispose of batteries properly in accordance with the manufacturer s instructions and local regulations Note that on the main board there is a lithium coin cell battery installed in a...

Страница 95: ...the vicinity of AC power lines because the noise radiating from the AC power lines can be absorbed by Workstation 6 AC power and communication lines Keep devices that emit RF energy such as cordless p...

Страница 96: ...ntains links to videos that provide working examples to demonstrate the instructions in this guide These videos are supplemental information and do not replace the content in this guide Setup Installi...

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