Oracle 21C, Руководство пользователя

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Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
Column Description
Rejected action The failed action.
Field Value The list of fields with corresponding values in which conflict has occurred.
Time The time at which the operation was rejected.
User The user that performed the activity.
Reason The reason for which conflict has occurred.
4. [Optional] To view the conflicts that have occurred on a specific date, use the calendar and pick the date.
5. [Optional] To filter conflicts, use the View drop-down menu and specify the filter.
6. Resolve the conflict manually by adding the appropriate details either in Oracle Field Service or in your external
application such as CRM, Billing, or Provisioning.
7. After the conflict is resolved, select the check box in the first column and click Mark resolved.
Monitoring
Monitoring the Field
You can get a clear view of what is happening in the field in real time.
With one glance, you can tell who is currently working on which activity, whether resources have the right amount of
work, and whether activities are in jeopardy of losing their service window. You get the information you need to address
before they become problems.
Monitoring First Thing in the Morning
At the beginning of the day, dispatchers and supervisors will want to verify that the resources’ routes have been
activated on time, the routes are efficient, and manual routing of new activities has been performed.
Perform these tasks:
• Check for route activation
• Identify available capacity
Check for Route Activation
At the beginning of the day, dispatchers and supervisors will want to verify that the resources’ routes have been
activated on time, the routes are efficient, and manual routing of new activities has been performed. At the start of the
shift, you can check the resource tree to verify that all of the resources have activated their routes.
1. In the resource tree, expand the bucket or buckets to see all of your resources.
2. Look for orange arrows at the beginning of the routes.
The start route indicator should be visible at the resource’s scheduled start time, as shown in this screenshot:
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