5 | Opera Beds | Opera Classic Profiling Bed Grab Rail Installation and User Guide | Version 1
6.2.2 Opera requires any customer requesting service under the warranty to
comply with directions from Opera staff in relation to troubleshooting any issue
and facilitating any repair or replacement under these Warranty Terms and
Conditions.
6.2.3 The customer is responsible for inspecting all goods received from Opera
upon arrival. In instances where goods have been damaged in transit, the
customer must report this to Opera within 3 working days of receipt of the
product. Failure to report physical damage on arrival within 3 working days of
receipt may result in denial of warranty for physical damage.
6.2.4 Opera reserves the right to replace the product or relevant part with the
same or equivalent product or part, rather than repair it. Where a replacement
is provided, Opera will determine, in its discretion, the closest product within
the current range of products offered by Opera with which to replace the faulty
or damaged product. The replacement product may differ with the replaced
product in size and specifications, at the reasonable election of Opera. Opera
may replace parts with refurbished parts. Replacement of the product or a part
under the warranty does not extend or restart the warranty period.
6.2.5 If Opera is unable to repair or replace the product, the customer will be
provided with credit for Opera products or may be refunded the price of the
product (at Operas election). This credit or refund will be for the amount of the
purchase price of the product, excluding the associated delivery cost.
6.2.6 In the event that a replacement, refund, or store credit is provided as per
section 6.2.5, the faulty item will become the property of Opera.
6.2.7 Opera may seek reimbursement of any costs incurred by you where the
product is found to be in good working order.
6.2.8 Opera reserves reasonable discretion to determine whether any product
is or is not performing in accordance with Opera specifications, subject to
applicable law.
