Chapter 4: Serial Port, Device and User Configuration
88
Console Server & RIM Gateway User Manual
4.12 Call Home
All
console servers
with Firmware V3.2 and later, include the
Call Home
feature which initiates the setup of a secure SSH
tunnel from the
console server
to a centralized CMS6100 or VCMS server (referred to herein as
CMS
). The
console
server
then registers as a “candidate” on the
CMS
- and once accepted there it becomes a
Managed Console Server
.
The CMS will then monitor the Managed Console Server, and administrators can access the remote Managed Console
Server, through the
CMS.
This access is available even when the remote
console server
is behind a third party firewall or
has a private non-routable IP addresses (which is often the case when the
console server
is connected via a cellular
modem connection).
Note
CMS
maintains public key authenticated SSH connections to each of its Managed Console Servers. These
connections are used for monitoring, commanding and accessing the Managed Console Servers and the
Managed Devices connected to the Managed Console Server.
To manage Local Console Servers, or console servers that are reachable from the
CMS
, the SSH connections
are initiated by
CMS
.
To manage Remote Console Servers, or console servers that are firewalled, not routable, or otherwise
unreachable from the
CMS
, the SSH connections are initiated by the Managed Console Server via an initial Call
Home connection.
This ensures secure, authenticated communications and enables Managed Console Servers units to be
distributed locally on a LAN, or remotely around the world.
4.12.1 Set up Call Home candidate
To set up the
console server
as a Call Home management candidate on the
CMS
:
Select
Call Home
on the
Serial & Network
menu
If you have not already generated or uploaded an SSH key pair for this
console server,
you will need to do so
before proceeding (refer Chapter 3)
Click
Add
Enter the IP address or DNS name (e.g. the dynamic DNS address) of the
CMS
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