17
Hands-Free Calling
Voice recognition tips
The system is affected by noises inside and outside the vehicle.
• Whenever the talk-tone is heard, the system is waiting for the digits to be said or
to be given a voice command.
• Before pushing the
button, ask passengers to be quiet while giving a
command. Additional voices will confuse the voice recognition system.
• Be sure that the windows are up and that the fan speed is on low.
• Voice recognition works best from the driver’s seat position. If passengers speak
commands, they may not be recognized.
• The
“Please wait a little longer before speaking” response means a command was given
before the system switched to listen mode. Pause for a second after the talk-tone.
• The
“Pardon” response means the system did not pick up enough digits of a
phone number to place a call.
• The
“I’m sorry, I didn’t catch that, there’s too much background noise,”
response means that sounds in or around the vehicle are interfering with the
voice recognition system.
• Say “Help” if you need help. The system will say,
“What do you need help with?”
• Numbers must be said in sets of three or four. Saying a single digit or two digits
will confuse the system.
• Say “Clear” if a mistake is made when saying the numbers. The command clears
out the last set of numbers spoken. Or push the
button and start over.
• Say “zero” or “oh” for 0.
• Say “pound key” for the # key.
• Say “star key” for the * key.
How to check your remaining minutes
1. Push the
button. When the system responds with
“OnStar ready” and the
talk-tone, say “Minutes.”
2. When the system responds with
“Please say verify or add,” say “Verify.”
3. OnStar responds with
“You have [#] minutes remaining that expire on [date].”
4. When the system responds with
“OnStar ready”
and the talk-tone, say the
desired voice command, or say “Goodbye.”
How to buy minutes
An OnStar Advisor can assist in the purchase of minutes. If minutes run out during a
call, the call will automatically be terminated and an OnStar connection will be made
so minutes can be replenished.
1. Push the
button. When the system responds with
“OnStar ready” and the
talk-tone, say “Minutes.”
2. When the system responds with
“Verify or add,”
say “Add.”
3. When the system responds with
“Connecting to OnStar Hands-Free Calling Center,”
a toll-free call will be connected to the OnStar Hands-Free Calling Center.
4. Follow directions to buy more minutes.
NOTE:
You can also buy minutes online at onstar.ca.
Hands-Free Calling voice commands
Available voice commands include:
•
“Yes. No. OK.”
– to respond to the system’s request for
a “Yes,” or “No” response. If the system has trouble
recognizing “Yes,” the command “OK” can also be used.
•
“My Number”
– to hear the vehicle’s number.
•
“Dial”
(or “Dial Number”) – to dial numbers.
•
“Call”
(or “Call <name tag>”) – to speed-dial using
stored name tags.
•
“Store”
– to store numbers for speed-dialing.
•
“Store Last Number”
– to store the last dialed number.
•
“Redial”
– to dial the last called number.
•
“Directory”
– to play all the stored name tags.
•
“Help”
(or
“OnStar Help”
) – to hear a list of all
commands.
•
“Delete”
– to delete a name tag. The system will ask for the name tag to be deleted.
•
“Delete All Name Tags”
– to delete every name tag stored, including Turn-by-Turn
name tags.
•
“Cancel”
– to return to the
“OnStar ready”
prompt or exit Hands-Free Calling.
•
“Go Back”
– to go back to the previous step.
•
“Minutes”
– to determine minute status, number of minutes available or to add minutes.
•
“Verify or Add”
– to verify the number of minutes available or to add more minutes
(purchase minutes automatically).
•
“Goodbye”
– to exit Hands-Free Calling.
Advisor Record Feature
Hands-Free Calling instructions, driving directions or information given during a call
with an OnStar Advisor can be recorded and the stored information can be played back
later.
How to record
1. During an OnStar call, push the
button. The system will beep (starts recording).
2. To stop recording, push the
button again. The system will beep again (ends
recording).
How to recall recorded information
1. Push the
button. When the system responds with
“OnStar ready”
and the talk-
tone, say “Advisor playback.”
2. The recorded information will play.
3. To pause the playback, push the
button again.
4. To continue, push the
button and say, “Advisor playback.” OnStar will respond,
“Please say play or resume.”
5. Say “Resume” to continue playback from where the recorded information was
previously stopped. Say “Play” to start at the beginning.
