HOBO MX Gateway Manual
1-508-759-9500 (U.S. and International)
1-800-LOGGERS (564-4377
)
(U.S. only)
www.onsetcomp.com/support/contact
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Notes:
•
A logging interval of 5 minutes or slower is optimal for the
gateway, although it can support a logging interval down
to 1 minute. If the logging interval is set from 1 minute up
to 5 minutes, there may be occasional missing individual
data points in exported files. Both the gateway and loggers
regularly “advertise” or send out Bluetooth signals. The
rate at which these signals are sent may differ between
the gateway and the loggers and can result in occasional
data points not being uploaded. Use the app to read out
the logger and generate a report with all data points for
the current deployment.
•
No data will be uploaded for loggers configured with
logging intervals faster than 1 minute. If your deployment
requires logging faster than 1 minute, use the app to read
out the logger and generate a report with this data.
•
Burst logging and statistics are not supported by the
gateway. If you configured the logger with these settings,
use the app to read out the logger and create a report
with any burst logging data and statistics.
If no data is appearing in HOBOlink, do the following:
•
Check the gateway status in HOBOlink. If the gateway is
missing, check to make sure it is plugged in, the network
settings are correct, and it is within range of the loggers.
•
If you just set up a gateway and configured loggers, it may
take a few minutes before data begins appearing in
HOBOlink. Wait a few minutes and then check HOBOlink
again.
•
Make sure the logger was configured to upload data to
HOBOlink via the gateway. If you configured the logger to
upload data via HOBOconnect, then data will only be
uploaded to HOBOlink when you read out the logger with
your phone, tablet, or computer.
•
Check that you are logged into the same HOBOlink
account that you used to set up the gateway in the app.
•
Make sure the loggers have started logging and are not
waiting for a delayed start or a push button start.
•
Make sure the logger is not deployed in water. The
gateway cannot communicate with loggers while they are
deployed in water.
Gateway Firmware Updates
Occasional automatic firmware updates may be necessary for
the gateway. While the firmware update is taking place, devices
will not be able to connect to the gateway and no data will be
uploaded to HOBOlink. The LED on the gateway will blink
yellow while the firmware update is underway. The update
should only last a few minutes and then the gateway will
resume normal operation.
Unlocking and Resetting the Gateway
If you need to unlock a gateway, press and hold the button on
top of the gateway (next to the LED) for 10 seconds. This will
then allow you to connect to a gateway that was previously
locked.
There is a reset button on the back of the gateway next to the
Ethernet port as shown below. You may be directed to press
this button by Onset Technical Support if you are experiencing
problems with the gateway. Refer to the table below for the
action taken by the gateway when the reset button is pressed
for varying lengths of time.
When you press
the reset button
like this:
The gateway does this:
Quick press, less
than 2 seconds
Soft reboot. This restarts the operating
system on the gateway without interrupting
power.
Short press,
2–4 seconds
Network reset. This clears all connections
configured by the gateway and requires the
button to be pressed for 2 to 4 seconds. To
aid the timing of the network reset, the LED
quickly flashes yellow to indicate the
window when the button should be
released. When the button is released
during that window, the LED will quickly
flash green to confirm the network reset
operation has been triggered. If you release
the button after 4 seconds, the LED will
return to the behavior it displayed before
quickly flashing yellow. If you release the
button between 4 and 8 seconds, no actions
(reboot or reset) are performed.
Long press,
10–15 seconds
Hard reboot. This resets the processor and
restarts the gateway operating system.
Very long press,
greater than 30
seconds
(NOT
RECOMMENDED)
Factory reset.
Important:
This should not be performed
unless instructed by Onset Technical
Support.
Factory reset will wipe all data
from the gateway and reinstall the
operating system. If the gateway loses
power during the reinstall process, the
installation might be corrupted and the
gateway rendered inoperable. If you
perform a factory reset, do not remove
power while the LED is solid yellow. In
addition, you must install an Ethernet
cable after performing a factory reset,
even if your gateway is normally
configured for Wi-Fi. The Ethernet cable
must remain installed with the gateway
powered until the reinstallation process
completes, which may take up to 2 hours.
Reset
button
