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Troubleshooting�������������������
Before contacting the service centre, you are advised to follow the
instructions below:
•
You are advised to fully charge ( ) the battery for optimal
operation.
•
Avoid storing large amounts of data in your phone as this may
affect its performance.
•
Use
Factory data reset
and Mobile Upgrade tool to perform
phone formatting or software upgrading. ALL User phone data:
contacts, photos, messages and files, downloaded applications will
be lost permanently. It is strongly advised to fully backup the phone
data and profile via ONE TOUCH Center before doing formatting
and upgrading.
and carry out the following checks:
My phone is frozen or cannot be switched on
•
Check the battery power level, charge for at least 20 minutes.
•
Press and hold
Power
key for more than 7 seconds to try to restart.
•
If it still does not work, please reset the phone using the
Power
key and the
Volume up
key.
My phone has not responded for several minutes
•
Restart your phone by pressing and holding the
Power
key.
•
If it still does not work, please use Factory data reset to reset the
phone or FOTA/Mobile Upgrade to upgrade software.
My phone turns off by itself
•
Check that your screen is locked when you are not using your
phone, and make sure the
Power
key is not mis-contacted due
to unlocked screen.
•
Check the battery charge level.
•
If it still does not work, please use Factory data reset to reset the
phone or FOTA/Mobile Upgrade to upgrade software.
My phone cannot charge properly
•
Make sure you are using an ALCATEL one touch charger from
the box.
•
Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20 minutes
to display the battery charger indicator on the screen.
•
Make sure charging is carried out under normal conditions (0ºC
to +45ºC).
•
When abroad, check that the voltage input is compatible.
In case of any defect of your phone which prevents you from normal
use thereof, you must immediately inform your vendor and present your
phone with your proof of purchase.
If the defect is confirmed, your phone or part thereof will be either
replaced or repaired, as appropriate. Repaired phone and accessories
are entitled to a one (1) month warranty for the same defect. Repair
or replacement may be carried out using reconditioned components
offering equivalent functionality.
This warranty covers the cost of parts and labor but excludes any
other costs.
This warranty shall not apply to defects to your phone and/or accessory
due to (without any limitation):
1) Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area
where your phone is used,
2) Connection to any equipment not supplied or not recommended by
TCL Communication Ltd.,
3) Modification or repair performed by individuals not authorised by TCL
Communication Ltd. or its affiliates or your vendor,
4)
Modification, adjustment or alteration of software or hardware
performed by individuals not authorized by TCL Communication Ltd.,
5) Inclement weather, lightning, fire, humidity, infiltration of liquids or
foods, chemical products, download of files, crash, high voltage,
corrosion, oxidation…
Your phone will not be repaired in case labels or serial numbers (IMEI)
have been removed or altered.
There are no express warranties, whether written, oral or implied, other
than this printed limited warranty or the mandatory warranty provided
by your country or jurisdiction.
In no event shall TCL Communication Ltd. or any of its affiliates be
liable for indirect, incidental or consequential damages of any nature
whatsoever, including but not limited commercial or financial loss or
damage, loss of data or loss of image to the full extent those damages
can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation of
indirect, incidental or consequential damages, or limitation of the
duration of implied warranties, so the preceding limitations or exclusions
may not apply to you.
