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accordance with the U.K. Consumer Rights Act 2015, any
goods that are not (1) of satisfactory quality; (2) fit for
their given purpose; or (3) as described, may be
returned free of charge within 30 days of delivery. Please
submit a ticket describing the problem with your device.
In order to be eligible for a refund, you must contact us
within 30 days and describe in details how the goods
were defective, damaged, or materially different. We
may choose not to accept returns for any of the
above-mentioned circumstances. In all cases, we will
inspect the product and verify the fault. To qualify for a
replacement or refund, device must be in “ as new ”
condition and include all original contents of the
package. We reserve the right to refuse a refund or
exchange if the product returned is deemed to have
been damaged.
This policy is only applicable to the products purchased
from OnePlus official website www.oneplus.com or
OnePlus Exclusive Store. For any product not purchased
from OnePlus official website or OnePlus Exclusive Store,
you may refer to the Return Policy of the retailer in
question.
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