Troubleshooting
ONePlus UPS User Instruction Manual
27
Troubleshooting
ONEAC offers 24-hour technical support. If you
have questions or problems regarding your ONePlus
UPS:
1. Refer to the Troubleshooting table on page 28 for
corrective or recommended action.
2. If you are unable to troubleshoot the problem,
contact Technical Services. Refer to page 1,
Technical Support for the correct telephone
number in your area. Technical Services will ask
you to describe the problem. They will attempt to
solve the problem over the telephone or may
issue a Return Material Authorization (RMA)
number along with instructions on how to return
the UPS if service is required.
NOTE:You will need to supply the service
representative with the UPS part number and serial
number. You can access these numbers on the back
panel of the unit on a label located near the
receptacles.
Always check with ONEAC Technical Services
before attempting to repair or return any ONEAC
product.
Table 4. System Code Status Chart
Power Battery
Fault
Unit Status
O
O
O
OFF
●
O
O
ON/AC Present
●
❋
❋
ON AC/No Battery
●
❋
O
ON AC/Battery Charging
●
❋
●
ON AC/Replace Battery
❋
O
❋
ON AC/Overload
❋
●
O
ON Battery Power
❋
❋
O
ON Battery/Battery Low
O
O
❋
Off/Overload
O
●
●
Off/No AC - Fault
O
O
●
Off/Unit Fault
O = Off,
●
= On,
❋
= Blinking
