12
7. Troubleshooting
Problem
Cause
Correction
0.0 kg is displayed even when you
step onto the unit, or the weight
value barely increases.
You stepped onto the unit before
0.0 kg was displayed.
Wait until 0.0 kg is displayed before
stepping onto the unit.
The value of body weight is
displayed abnormally high or low.
The body composition value is
displayed abnormally high or low.
The body composition values vary
widely for each measurements.
Is the unit placed on a carpet or other
soft flooring?
Is the floor surface is uneven?
Place the unit on a hard and level
floor.
The soles of your feet, or whole body
are cold, causing poor blood
circulation.
Warm yourself up, then take a
measurement once you feel your
circulation is back to normal.
The electrodes are extremely cold.
Place the unit in a warm room for a
few minutes, and then take a
measurement when the electrodes
no longer feel cold.
Feet are too dry.
Slightly moisten the soles of your
feet with a damp towel and try
again.
“
” is displayed for
some of the results.
This unit cannot measure body
composition outside its measurement
range, even if the height, gender and
birth date settings are correct.
For children under nine or people 81
years old or older: Only weight
and BMI are displayed.
For children over 10 and under 17
years old: All results except for
Visceral Fat Level and Body Age are
displayed.
For people over 18 to 80 years old: All
results are displayed.
Check the setting entered for your
personal data. Change the settings
if needed. Retake the
measurement. (Refer to Section 3.)
Nothing is displayed when the
power is turned on.
Batteries are not inserted.
Insert the batteries.
(Refer to Section 2.)
The polarities of batteries are not
aligned correctly.
Insert the batteries in correct
alignment. (Refer to Section 2.)
The batteries are worn out.
Replace all four batteries with
new ones. (Refer to Section 2.)
You want to measure your body
composition, but body composition
measurement does not start after
the weight measurement has been
displayed.
A personal data has not been set, or
the
UP/GUEST button was not
pressed (Neither a Personal ID
Number 1, 2, 3, 4, or Guest is
displayed.)
Enter personal data for a Personal
ID Number or use Guest mode.
(Refer to Section 3.)
Care and maintenance
HBF-904-APBW.fm Page 12 Friday, October 28, 2011 5:00 PM
