6
troubleshooting
••
Problem: Unit does not power up
Solution(s):
a) Make sure the shredder is properly plugged in.
b) Make sure the power switch is in the AUTO position.
c) Make sure there’s no paper jam (see “Clearing a jam”).
d) Make sure the shredder is properly seated on the basket.
e) Check to see if the shredder has overheated (see
“Overheating”).
••
Problem: Minor paper jam
Solution:
Move the switch into the reverse position.
If the material isn’t ejected, unplug the machine from the
AC outlet and manually remove any unshredded material
from the top of the feed opening. Reinsert the plug, and
normal shredding can resume.
••
Problem: Major paper jam
Solution:
A major paper jam may cause the thermal
overheat circuit to trip and the overheat light to come on.
In this situation turn off or unplug the shredder from the
AC outlet and wait approximately 30 minutes for the over-
heat circuit to reset and overheat light to go out. Plug in the
AC cord. If paper was left inside the feed opening prior to
the overheat, move the switch into reverse, grasp the excess
paper from the top and pull it out. Be careful
not to place your hands near the feed opening to prevent
any injuries.Once the jammed paper is cleared, normal
shredding operation can resume.
••
Problem: Power turns off while
shredding
Solution:
This unit is equipped with a motor overload
protection circuit, which may terminate power automatically
if the unit exceeds the maximum run time (see “Overheat-
ing”), if the shredding capacity has been exceeded, or a
major jam has been detected (see “Clearing a jam”). To
reset the motor overload circuit, turn the unit off and wait
approximately 30 minutes.
••
Problem: Shredder works but
paper does not feed through
Solution:
Make sure that the waste receptacle is not
overfilled.
••
Problem: Shredder shreds fewer
sheets than listed capacity
Solution:
Cutting blades should be lubricated
(see “Care & maintenance”).
warranties
••
Limited 1 Year Warranty
The manufacturer warrants to the original purchaser that
this shredder shall be free of defects in design, assembly,
material, or workmanship for 1 year from the date of
purchase. In the event of a defect in the design, assembly,
materials or workmanship of this product within 1 year
from the date of purchase, the manufacturer will replace
any such product with the same or equivalent product
free of charge.
To claim your replacement, contact product support
at
1-877-972-9387
. If replacement is necessary as
determined by the manufacturer, you will be required to
pack the product and ship it (at your expense) with the
original sales receipt to the address you are provided by
product support. No product will be accepted without first
obtaining a Return Authorization Number from product
support. You are responsible for the proper packaging of
the product, for any and all damage resulting from ship-
ping, and for all shipping charges to return the product to
the manufacturer. This warranty does not apply to normal
wear or damage from misuse, abuse, improper storage or
handling, installation, accident, repair or alteration or other
circumstances not directly attributable to manufacturing
or material defects. THIS WARRANTY IS EXCLUSIVE AND
IN LIEU OF ALL OTHERS, WHETHER ORAL OR WRITTEN,
EXPRESS OR IMPLIED. THE MANUFACTURER SPECIFI-
CALLY DISCLAIM ANY AND ALL IMPLIED WARRANTIES,
INCLUDING WITHOUT LIMITATION, WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. IN NO EVENT WILL THE MANUFACTURER
BE LIABLE FOR ANY INCIDENTAL, DIRECT, INDIRECT,
SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES
(SUCH AS BUT NOT LIMITED TO, DAMAGES FOR LOSS OF
PROFITS, BUSINESS, SAVINGS, DATA OR RECORDS) RE-
LATED TO THIS PRODUCT. This warranty gives you specific
legal rights, and you may also have other rights that vary
depending upon the state, province, territory or country.
Some states, provinces and territories do not allow the
exclusion or limitation of incidental or consequential dam-
ages or limitation on how long an implied warranty lasts.
Except as stated herein, no other warranties shall apply.
