Telos Alliance Limited Warranty
This Warranty covers “the Products,” which are defined as the various audio equipment, parts, software
and accessories manufactured, sold and/or distributed by or on behalf of TLS Corp. and its affiliated
companies, collectively doing business as The Telos Alliance (hereinafter “Telos”).
With the exception of software-only items, the Products are warranted to be free from defects in material
and workmanship for a period of five (5) years from the date of receipt of such Product by the end-user
(such date of receipt the “Receipt Date”). Software-only items are warranted to be free from defects in
material and workmanship for a period of 90 days from the Receipt Date. Telos will repair or replace (in
its discretion) defective Products returned to Telos within the warranty period, subject to the provisions
and limitations set forth herein.
This warranty will be void if the Product: (i) has been subjected, directly or indirectly, to Acts of God,
including (without limitation) lightning strikes or resultant power surges; (ii) has been improperly installed
or misused, including (without limitation) the failure to use telephone and power line surge protection
devices; (iii) has been damaged by accident or neglect. As with all sensitive electronic equipment, to help
prevent damage and or loss of data, we strongly recommend the use of an uninterruptible power supply
(UPS) with all of our Products. Telos products are to be used with registered protective interface devices
which satisfy regulatory requirements in their country of use.
This Warranty is void if the associated equipment was purchased or otherwise obtained through sales
channels not authorized by Telos.
EXCEPT FOR THE ABOVE-STATED EXPRESS WARRANTY, TELOS MAKES NO WARRANTIES,
EXPRESS OR IMPLIED (INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE).
In no event will Telos, its directors, officers, employees, agents, owners, consultants or advisors (its
“Affiliates”), or authorized dealers or their respective Affiliates, be liable for incidental or consequential
damages, or for loss, damage, or expense directly or indirectly arising from the use of any Product or the
inability to use any Product either separately or in combination with other equipment or materials, or from
any other cause.
In order to invoke this Warranty, the Product must be registered via Telos’ website (found at:
http://
telosalliance.com/legal/warranty
) at time of receipt by end-user and notice of a warranty claim must be
received by Telos within the above stated warranty period and warranty coverage must be authorized by
Telos. Contact may be made via email:
or via telephone: (+1) 216-241-7225.
If Telos authorizes the performance of warranty service, the defective Product must be delivered to: Telos,
1241 Superior Avenue, Cleveland, Ohio 44114 or other company repair center as may be specified by
Telos at the time of claim.
Shipping Costs and Warranty Service:
If the date the customer’s notice of warranty claim is received by Telos (such date the “Warranty Claim
Notice Date”) is within the first 90 days following the Receipt Date, Telos will pay the costs of shipping
such warranted Product to and from the end user’s location, and the cost of repair or replacement of such
warranted Product.
If the Warranty Claim Notice Date occurs after the first 90 days following the Receipt Date and before the
end of the second (2nd) year, the customer will pay the freight to return the warranted Product to Telos.