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TROUBLESHOOTING
Having trouble?
Try these simple tips, email us at [email protected]
or call 1 (802) 497-2253.
The Control Unit does not start …
1. Check that the battery is charged by pressing the “M” button.
2.
The unit should beep twice and flash battery status indicator lights.
3. If the Control Unit does not emit an audible beep or does not
display a green light, remove the battery and replace with a
charged battery.
4. If the battery fails to charge, please contact an Omni Service
Technician.
The Control Unit doesn’t automatically start pumping ...
1. Disconnect and re-connect the Male Cup connector to the Control
Unit.
2. The Control Unit should beep twice.
3. If the Control Unit does not emit an audible beep, press and hold
the “M” button to activate the pump. If the user needs to manually
operate the pump by pushing the “M” button, this indicates the
cup is not automatically sensing urine, and needs to be replaced.
4. If the battery status indicator shows that the battery is charged
and the Control Unit fails to start pumping when pressing the
GREEN push button, please contact an Omni Service Technician.
The charger indicator light is not working …
1. Check that power supply is plugged in and is securely connected
to the charger.
2. Remove and connect the rechargeable battery to the charger.
3. If the charger indicator light is not lit or is RED, please contact an
Omni Service Technician.
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