RETURN REQUESTS/INQUIRIES
Direct all warranty and repair requests/inquiries to the
OMEGA Customer Service Department. BEFORE
RETURNING ANY PRODUCT(S) TO OMEGA, PURCHASER
MUST OBTAIN AN AUTHORIZED RETURN (AR) NUMBER
FROM OMEGA’S CUSTOMER SERVICE DEPARTMENT (IN
ORDER TO AVOID PROCESSING DELAYS). The assigned
AR number should then be marked on the outside of the
return package and on any correspondence.
The purchaser is responsible for shipping charges, freight,
insurance and proper packaging to prevent breakage in
transit.
FOR
WARRANTY
RETURNS, please have the following
information available BEFORE
contacting OMEGA:
1. Purchase Order number under which the product was
PURCHASED,
2. Model and serial number of the product under warranty,
and
3. Repair instructions and/or specific problems relative to
the product.
FOR
NON-WARRANTY
REPAIRS, consult OMEGA for
current repair charges. Have the following information
available BEFORE contacting OMEGA:
1. Purchase Order number to cover the COST of the repair,
2. Model and serial number of the
product, and
3. Repair instructions and/or specific problems relative to
the product.
OMEGA’s policy is to make running changes, not model
changes, whenever an improvement is possible. This
affords our customers the latest in technology and
engineering.
OMEGA is a registered trademark of OMEGA
ENGINEERING, INC.
© Copyright 2007 OMEGA ENGINEERING, INC. All rights
reserved. This document may not be copied, photocopied,
reproduced, translated, or reduced to any electronic
medium or machine-readable form, in whole or in part,
without the prior written consent of OMEGA
ENGINEERING, INC.
