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MAINTENANCE
Our customer service representatives are available for application assistance, calibration, repair, and
solutions to specific problems. Contact our Service Department before returning any equipment. In
many cases, problems can be solved over the telephone. If the sensor is not performing as it should,
try to match the symptom below to the problem. If the table does not help, call Omega for further
advice.
Troubleshooting
Symptom
Probable Cause
Solution
Sensor cannot be
found, or software will
not start
Software or USB
driver failed to install
properly
Disconnect sensor. Uninstall software.
Reinstall as Administrator (right-click
the installer and select “Run As
Administrator”). Do not connect the
sensor until prompted by the installer.
Software will not start,
or will not install
Incompatible
Windows version
Try installing on a PC with Windows
Vista, 7, 8, or 10
Erroneous
temperature
Field of view
obstruction
Remove obstruction
LENS CLEANING
Keep the lens clean at all times. Any foreign matter on the lens would affect measurement accuracy.
Blow off loose particles (if not using the air purge accessory) with an air ‘puffer’.
OPERATION
Once the sensor is in position and the appropriate power, air, water, and cable connections are secure,
the system is ready for continuous operation by completing the following simple steps:
1. Turn on the power supply
2. Turn on the Modbus Master
3. Read / monitor the temperature
IMPORTANT
Be aware of the following when using the sensor:
• If the sensor is exposed to significant changes in ambient temperature (hot to cold, or cold to hot),
allow 20 minutes for the temperature to stabilise before taking or recording measurements.
• Do not operate the sensor near large electromagnetic fields (e.g. around arc welders or induction
heaters).
Electromagnetic interference can cause measurement errors.
• Wire must be connected only to the appropriate terminals.
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