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12
MAINTENANCE AND CLEANING
Troubleshooting
Problem
Possible causes
What to do
The cooktop cannot be
turned on.
No power.
Make sure the ceramic hob is connected to
the power supply and that it is switched on.
Check whether there is a power outage in
your home or area. If you’ve checked
everything and the problem persists, call a
qualified technician.
The touch controls are
unresponsive.
The controls are locked.
Unlock the controls. See section ‘Operating
Instructions’ for instructions.
The touch controls are
difficult to operate.
There may be a slight film of water
over the controls or you may be
using the tip of your finger when
touching the controls.
Make sure the touch control area is dry and
use the ball of your finger when touching the
controls.
The glass is being
scratched.
•
Rough-edged cookware.
•
Unsuitable, abrasive scourer or
cleaning products being used.
Use cookware with flat and smooth bases.
See ‘Choosing the Right Cookware’.
Some pans make
crackling or clicking
noises.
This may be caused by the
construction of your cookware
(layers of different metals contracting
and expanding differently).
This is normal for cookware and does not
indicate a fault.
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