Service Information
4-7
S
YMPTOM
D
ESCRIPTION
R
ESOLUTION
Shuts down
unexpectedly
or will not
power on
Batteries are low or depleted
Replace batteries (see Section
Connection
Instrument will not connect to
mobile device
Ensure mobile device supports
Bluetooth low energy technology /
version 4.0 and device operating
system is updated to the latest
version
Verify mobile device Bluetooth
connection is active
Ensure no other mobile apps have
control of the Bluetooth
connection or paired devices
OMEGA Thermometer Link will not
connect to OMEGA Data Cloud
Ensure either wireless or cellular
internet connection is active
Verify a valid account number,
username, and password are
entered in OMEGA Thermometer
Link
Figure 16: Common Troubleshooting Issues
Diagnostic Routines and Error Codes
The instrument momentarily activates all display annunciators and segments during startup
to allow for visual inspection of the LCD. Observe the LCD and verify all segments activate.
Internal diagnostic routines are also executed during startup. If any diagnostic routine
detects a malfunction, an error will be displayed as shown in Figure 17 below.
E
RROR
C
ODE
D
ESCRIPTION
Err ADC
Analog to digital converter error
Err CJC
Cold junction compensation error
Err FLSH
Flash memory error
Err InP
Stuck key or other keypad error
Figure 17: Diagnostic Routine Error Codes
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