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FOR
WARRANTY
RETURNS, please
have the following information available
BEFORE contacting OMEGA:
1. Purchase Order number under which
the product was PURCHASED,
2. Model and serial number of the
product under warranty, and
3. Repair instructions and/or specific
problems relative to the product.
FOR
NON-WARRANTY
REPAIRS, consult
OMEGA for current repair charges. Have
the following information available BEFORE
contacting OMEGA:
1. Purchase Order number to cover the COST
of the repair,
2. Model and serial number of the product, and
3. Repair instructions and/or specific problems
relative to the product.
OMEGA’s policy is to make running changes, not model changes, whenever an improvement is
possible. This affords our customers the latest in technology and engineering.
OMEGA is a trademark of OMEGA ENGINEERING, INC.
© Copyright 2017 OMEGA ENGINEERING, INC. All rights reserved. This document may not be copied,
photocopied, reproduced, translated, or reduced to any electronic medium or machine-readable form,
in whole or in part, without the prior written consent of OMEGA ENGINEERING, INC.
WARRANTY/ DISCLAIMER
OMEGA ENGINEERING, INC. warrants this unit to be free of defects in materials and
workmanship for a period of
13 months
from date of purchase. OMEGA’s Warranty
adds an additional one (1) month grace period to the normal
one (1) year product
warranty
to cover handling and shipping time. This ensures that OMEGA’s customers
receive maximum coverage on each product.
If the unit malfunctions, it must be returned to the factory for evaluation. OMEGA’s
Customer Service Department will issue an Authorized Return (AR) number immediately
upon phone or written request. Upon examination by OMEGA, if the unit is found to be
defective, it will be repaired or replaced at no charge. OMEGA’s WARRANTY does not
apply to defects resulting from any action of the purchaser, including but not limited to
mishandling, improper interfacing, operation outside of design limits, improper repair,
or unauthorized modification. This WARRANTY is VOID if the unit shows evidence of
having been tampered with or shows evidence of having been damaged as a result
of excessive corrosion; or current, heat, moisture or vibration; improper specification;
misapplication; misuse or other operating conditions outside of OMEGA’s control.
Components in which wear is not warranted, include but are not limited to contact
points, fuses, and triacs.
OMEGA is pleased to offer suggestions on the use of its various products.
However, OMEGA neither assumes responsibility for any omissions or errors
nor assumes liability for any damages that result from the use of its products
in accordance with information provided by OMEGA, either verbal or written.
OMEGA warrants only that the parts manufactured by the company will be
as specified and free of defects. OMEGA MAKES NO OTHER WARRANTIES OR
REPRESENTATIONS OF ANY KIND WHATSOEVER, EXPRESSED OR IMPLIED,
EXCEPT THAT OF TITLE, AND ALL IMPLIED WARRANTIES INCLUDING ANY
WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE ARE HEREBY DISCLAIMED. LIMITATION OF LIABILITY: The remedies
of purchaser set forth herein are exclusive, and the total liability of OMEGA
with respect to this order, whether based on contract, warranty, negligence,
indemnification, strict liability or otherwise, shall not exceed the purchase
price of the component upon which liability is based. In no event shall OMEGA
be liable for consequential, incidental or special damages.
CONDITIONS: Equipment sold by OMEGA is not intended to be used, nor shall it be
used: (1) as a “Basic Component” under 10 CFR 21 (NRC), used in or with any nuclear
installation or activity; or (2) in medical applications or used on humans. Should any
Product(s) be used in or with any nuclear installation or activity, medical application,
used on humans, or misused in any way, OMEGA assumes no responsibility as set
forth in our basic WARRANTY/ DISCLAIMER language, and, additionally, purchaser will
indemnify OMEGA and hold OMEGA harmless from any liability or damage whatsoever
arising out of the use of the Product(s) in such a manner.
RETURN REQUESTS/ INQUIRIES
Direct all warranty and repair requests/inquiries to the OMEGA Customer Service
Department. BEFORE RETURNING ANY PRODUCT(S) TO OMEGA, PURCHASER MUST
OBTAIN AN AUTHORIZED RETURN (AR) NUMBER FROM OMEGA’S CUSTOMER
SERVICE DEPARTMENT (IN ORDER TO AVOID PROCESSING DELAYS). The assigned
AR number should then be marked on the outside of the return package and on any
correspondence. The purchaser is responsible for shipping charges, freight, insurance
and proper packaging to prevent breakage in transit.
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