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WARRANTY/DISCLAIMER

OMEGA ENGINEERING, INC. warrants this unit to be free of defects in materials and workmanship for a period of 

13 months

 

from date of purchase. OMEGA’s WARRANTY adds an additional one (1) month grace period to the normal 

one (1) year product 

warranty

 to cover handling and shipping time. This ensures that OMEGA’s customers receive maximum coverage on each product.

If the unit malfunctions, it must be returned to the factory for evaluation. OMEGA’s Customer Service Department will issue an 

Authorized Return (AR) number immediately upon phone or written request. Upon examination by OMEGA, if the unit is found 

to be defective, it will be repaired or replaced at no charge. OMEGA’s WARRANTY does not apply to defects resulting from 

any action of the purchaser, including but not limited to mishandling, improper interfacing, operation outside of design limits, 

improper repair, or unauthorized modification. This WARRANTY is VOID if the unit shows evidence of having been tampered with 

or shows evidence of having been damaged as a result of excessive corrosion; or current, heat, moisture or vibration; improper 

specification; misapplication; misuse or other operating conditions outside of OMEGA’s control. Components in which wear is not 

warranted, include but are not limited to contact points, fuses, and triacs.

OMEGA is pleased to offer suggestions on the use of its various products. However, OMEGA neither assumes 

responsibility for any omissions or errors nor assumes liability for any damages that result from the use of its 

products in accordance with information provided by OMEGA, either verbal or written. OMEGA warrants only 

that the parts manufactured by the company will be as specified and free of defects. OMEGA MAKES NO OTHER 

WARRANTIES OR REPRESENTATIONS OF ANY KIND WHATSOEVER, EXPRESSED OR IMPLIED, EXCEPT THAT OF 

TITLE, AND ALL IMPLIED WARRANTIES INCLUDING ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A 

PARTICULAR PURPOSE ARE HEREBY DISCLAIMED. LIMITATION OF LIABILITY: The remedies of purchaser set forth 

herein are exclusive, and the total liability of OMEGA with respect to this order, whether based on contract, warranty, 

negligence, indemnification, strict liability or otherwise, shall not exceed the purchase price of the component upon 

which liability is based. In no event shall OMEGA be liable for consequential, incidental or special damages.

CONDITIONS:  Equipment sold by OMEGA is not intended to be used, nor shall it be used: (1) as a “Basic Component” under 10 

CFR 21 (NRC), used in or with any nuclear installation or activity; or (2) in medical applications or used on humans. Should any 

Product(s) be used in or with any nuclear installation or activity, medical application, used on humans, or misused in any way, 

OMEGA assumes no responsibility as set forth in our basic WARRANTY / DISCLAIMER language, and, additionally, purchaser will 

indemnify OMEGA and hold OMEGA harmless from any liability or damage whatsoever arising out of the use of the Product(s) in 

such a manner.

FOR 

WARRANTY

 RETURNS, please have the following 

information available BEFORE contacting OMEGA:
1.  Purchase Order number under which the product was 

PURCHASED,

2.  Model and serial number of the product under warranty, and
3.  Repair instructions and/or specific problems relative to the 

product.

FOR 

NON-WARRANTY

 REPAIRS, consult OMEGA for current 

repair charges. Have the following information available BEFORE 

contacting OMEGA:
1. Purchase Order number to cover the COST of the repair,
2. Model and serial number of the product, and
3.  Repair instructions and/or specific problems relative to the 

product.

OMEGA’s policy is to make running changes, not model changes, whenever an improvement is possible. This affords our customers the latest in technology and 

engineering. OMEGA is a trademark of OMEGA ENGINEERING, INC.
© Copyright 2018 OMEGA ENGINEERING, INC. All rights reserved. This document may not be copied, photocopied, reproduced, translated, or reduced to any electronic 

medium or machine-readable form, in whole or in part, without the prior written consent of OMEGA ENGINEERING, INC.

RETURN REQUESTS / INQUIRIES

Direct all warranty and repair requests/inquiries to the OMEGA Customer Service Department. BEFORE RETURNING ANY 

PRODUCT(S) TO OMEGA, PURCHASER MUST OBTAIN AN AUTHORIZED RETURN (AR) NUMBER FROM OMEGA’S CUSTOMER 

SERVICE DEPARTMENT (IN ORDER TO AVOID PROCESSING DELAYS). The assigned AR number should then be marked on the 

outside of the return package and on any correspondence.
The purchaser is responsible for shipping charges, freight, insurance and proper packaging to prevent breakage in transit.

omega.com   [email protected]

The information contained in this document is believed to be correct, but OMEGA accepts no liability for any errors it contains, and reserves the 

right to alter specifications without notice.

 

               Servicing North America:

U.S.A.  

Omega Engineering, Inc. 

Headquarters:  

Toll-Free: 1-800-826-6342 (USA & Canada only) 

 

Customer Service: 1-800-622-2378 (USA & Canada only) 

 

Engineering Service: 1-800-872-9436 (USA & Canada only) 

 

Tel: (203) 359-1660 

Fax: (203) 359-7700 

 

e-mail: [email protected] 

 

 

 

For Other Locations Visit omega.com/worldwide

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