What the Hi-Flame Warranty covers
• Bodywork
• Doors, Door Handles and Door Hinges
• Spigot / Flue collar
• Primary, Secondary and Tertiary Air
Controls
• Ash Pan and Multi-Purpose Tool
HI-Flame guarantee that your product
will be free from defective parts,
materials and workmanship at the time
of purchase by the original consumer
for a period of 1 year for components,
bodywork casing and door (parts and
labour), excluding consumable parts.
The optional further 4 Year Extended
Warranty for the bodywork casing,
door and boiler (parts only) is only
applicable if the Warranty Card has
been completed in full (including the
Installer / installation requirements) and
it has been posted to Hi-Flame for our
records.
Hi-Flame will repair or replace at its
option any stove or stove part thereof
found to be defective under these
Warranty Terms and Conditions.
5 year warranty, your reasonable ex-
penses (provided receipts are provided
to us) will be reimbursed and an appro-
priate replacement supplied, subject to
model availability.
What it DOES NOT cover
In line with other manufacturers the
Warranty does NOT cover the following
‘consumable’ items:
• Fire Ropes and Gasket Seals
• Heat Resistant Glass
• Baffle / Throat plate
• Fire Grate and Fire Grate Carrier Frame
• Fire Cemented Joints
• Fire Bricks (where applicable)
• Painted surfaces
The Warranty does not cover an
illegally installed stove
(see point 1
above).
The Hi-Flame Warranty does not cover
parts deemed to be consumables which
include paint, firebricks, fire grates, ver-
miculite panels, smoke deflection plates
(baffle plates), gaskets, rope seals and
heat-resistant glass.
Limits of Warranty
The Hi-Flame Warranty is not
transferable and applies to the original
retail purchaser only. It does not cover
the failure of the appliance due to
accidental damage, misuse or abuse,
modification, illegal installation, repairs
(other than those by the authorised
dealer) or failure to maintain the stove
in a serviceable condition.
Under no circumstances shall Hi-Flame
be liable for any incidental or
consequential damage claims of any
nature whatsoever arising from the
non-conformance of the stove under
the terms of the manufacturer’s
Warranty. These include loss of profit,
commercial losses, transport costs
and damage during transport, costs
in connection with any dismantling
and reassembling of the stove and its
installation components. The maximum
value of the Hi-Flame Warranty cover
shall not exceed the value of the
dealer’s original purchase price.
These terms and conditions do not
affect, nor or they intended to
affect, your statutory rights.
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