Once connected, “Olive Max”
is shown as “Connected”
in “MY DEVICES”
Tap “Settings”
Tap “Settings”
Turn on “Bluetooth”
Turn on "Bluetooth"
Tap “Bluetooth”
Tap "Connections"
Tap "Bluetooth"
Tap “Olive Max” from
“Available devices”
Once connected, “Olive Max” is
shown in “Paired devices”
Tap “Olive Max”
under “DEVICES”
Search
Settings
Settings
Proper Storage and Maintenance of the Olive Max
Regular maintenance of your Olive Max will extend its lifespan and allow usage for a longer period of time. Take care of your
Olive Max according to the guidelines below and read the following Warnings and Precautions section.
Storage
Return the Olive Max to the Charging Case when not in use for protection. Avoid storing in damp, humid, or overly dusty locations.
Routine Maintenance
Routinely clean the Olive Max of dirt or earwax before buildup can occur. Use an alcohol wipe or damp cloth to gently wipe
the Olive Max. Never use regular soap or detergent to care for your Olive Max.
General Management
Hairspray and cosmetics can damage the Olive Max, so please remove from ears before applying or using them.
Handle the Olive Max carefully and avoid dropping or strongly striking/hitting.
[Contact Us] Olive Customer Support
Tel.
(+1) 702-848-4837
E-mail.
* Do not close the lid of the Charging Case while connecting the Olive Max
to the smartphone.
Open the Charging Case lid to automatically
enter Pairing Mode. Then, follow the instructions
below to pair to your smartphone device.
iPhone Users
Android Users
7
*
*
You can also install the app by searching for My Olive in
a search engine.
For more information or assistance, please visit
(https://us.oliveunion.com/pages/contact-us)
Unable to scan the QR code?
Search for My Olive on the App Store or
Google Play and download the app shown
on the right.
My Olive is the Olive Max’s dedicated companion app. Through My Olive,
the full potential of the Olive Max is unleashed!
Utilize all the various functions and control settings the Olive Max has to offer.
Follow the steps below to download the app now!
* The My Olive app is a free application. Data charges may apply when downloading and using the app.
Download the My Olive app for the Olive Max
Open the Camera
on your smartphone.
1
Scan the QR code.
2
Touch the pop-up window
to move to the My Olive
installation screen.
3
My Olive
My Olive
iOS
Android
6
Pairing the Olive Max to a Smartphone for the First TIme
Download the free My Olive app for full control over your Olive Max.
Personalize your hearing settings and utilize all functions the Olive Max has to offer!
Get the full Olive Max experience with the My Olive app!
General Safety/Warnings
Do not disassemble, modify, or repair the product yourself.
There is a possibility of fire and /or injury.
Do not use at unnecessarily loud volume.
Prolonged use at loud volumes may cause hearing loss or exacerbate existing hearing loss.
Do not expose this product to water, liquids, or moisture. Do not handle or touch with wet hands.
Contact with liquid may cause electric shock, malfunction, and/or injury.
Do not use with outlets or charging devices that would exceed safety ratings.
Overloading an electrical circuit can cause sparks and/or a fire.
Do not use the My Olive app while driving or operating any vehicle.
Your full attention should be on the road and current situation.
Warnings and Precautions
Failure to observe the safety warnings mentioned in the user's manual may result in fire, electric shock, personal injury,
or damage to the product. Please read all safety precautions/warnings before using the product.
Warnings
The Olive Max earbud contains a lithium-ion battery, and the Charging Case contains a lithium polymer battery that
can be brought onto an airplane as carry-on baggage.
The Olive Max earbuds operate within the 2.4 GHz - 2.48 GHz frequency range.
Exposure to electromagnetic fields generated by x-ray machines, electrotherapy, PET examinations,
and other similar situations may damage the product.
* The display may be different based on the Android phone models.
Earbud
Error or Error Message
Possible Cause
Recommendation
Earbud does not work.
Beeping sound is heard
Sound is distorted or not audible enough.
Earbud powers on and off
repeatedly (intermittently).
Battery discharged
Mic/eartip clogged
Earbud power is off
Earbud not worn properly
Ear canal is blocked with earwax
Volume is too high/low
Receiver/eartip is clogged
Change in user’s hearing
Wet earbud
Charge earbud/charging case.
Clean mic/eartip.
Check to make sure Charging Case has
sufficient power to charge earbuds.
Read step 2 of this manual for instructions
on proper wear. Consult with an ENT
doctor or audiologist.
Take the Olive App Hearing Test.
Contact Olive Union Support for settin
recommendations/advice.
Clean receiver/eartip.
Consult a hearing expert or specialist.
Wipe or dry the earbud with a dry cloth.
Note: For additional support, please contact Olive Customer Support.
Olive Customer Support Email: [email protected]
For fastest assistance please email the above address.
Bluetooth Connection
Error or Error Message
Troubleshooting
Possible Cause
Recommendation
Bluetooth connection is not available
or disconnected during use.
Bluetooth not paired
Erase and establish a new
Bluetooth pairing
* The display may be different based on the Android phone models
If you are using an iPhone
1. Remove “Olive Max” from Bluetooth “MY DEVICES”.
2. Turn off Bluetooth for ~30 seconds
and turn on again
3. Try pairing the Olive Max again, either
automatically or using Manual Pairing.
4. If the above fails, Factory Reset the Olive Max
and then try again from Step 1.
If you are using an Android smartphone
1. Remove “Olive Max” from Bluetooth “Paired Devices” setting.
2. Turn off Bluetooth for ~30 seconds and turn on again
3. Try pairing the Olive Max again, either automatically
or using Manual Pairing.
4. If the above fails, Factory Reset the Olive Max and
then try again from Step 1.
If you are having issues with pairing, please try Manual Pairing and/or resetting your smartphone’s
Bluetooth connection.
This product has been tested and found to comply with the limits for a Class-B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This device generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this device does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following measures.
- Change the direction or position of the receiving antenna.
- Increase the distance between the equipment and the receiver.
- Connect the device into an outlet on a circuit different from that to which the receiver is connected.
- Ask the dealer or an experienced technician / TV technician for help.
Check Before Use
If you fall under any of these eight categories, please refrain from use and ask an otolaryngologist for a diagnosis.
1. Otorrhea has occurred within the last 90 days due to otitis media.
2. Has damage or deformity due to surgery, injury, etc...
3. Has experienced sudden or progressive hearing loss within the last 90 days.
4. Has experienced hearing loss in one ear or the other within the last 90 days.
5. Has experienced acute or chronic dizziness.
6. Has lots/unusual amounts of earwax.
7. Has eczema, pain, or discomfort in the external auditory meatus.
8. Has abnormal air bone conduction in hearing at 500, 1000 and 2000 Hz.
User Notes
Dispose of this product in an appropriate manner in accordance with the instructions of your local municipality or government.
Product Disposal Methods
Note:
Olive Max has been tested in a controlled environment (IEC60529) and has an IP rating for water resistance.
For normal waterproof operation, please use it carefully. Failure to observe the above may result in product damage.
Be careful when using cables other than the supplied USB Type-C cable.
3rd party cables may cause electric shock, malfunction, or injury.
Do not hit, drop, or apply excessive force to the product. Do not handle harshly, such as forcibly pulling parts.
It may cause damage, electric shock, fire or accidents.
Storage in the following places may cause electrical shock and/or failure and should be avoided.
Places that generate very high or low noise / Near heat sources such as heating appliances or fires / Places that are
easily exposed to water or high humidity such as the bathroom / Places with a lot of dust / Places outdoors or in direct
sunlight / Near hazardous substances / Near slippery substances (Grease, Oil, Snow, Paint, etc.)
If you experience or notice any of the following, stop using the product immediately.
Ignoring the following and continuing to use the product may cause unexpected accidents and injuries.
The product is broken or degraded. The product is damaged by chemicals. The product is deformed by heat.
The eartip causes irritation or pain in the ear and/or skin.
Do not allow children or people who require supervision to use.
Do not lend or borrow this product. Do not continue to use if broken or damaged. Do no use while sleeping.
Waterproof
The Olive Max earbuds are rated at IPX7. This rating is for the earbuds only, and not the Charging Case.
Avoid subjecting the product to strong water pressure.
Do not wear the product while diving, snorkeling, or engaging in water sports in high-velocity areas.
When wet or handled by wet hands, dry thoroughly before use.
If the product has been exposed to liquids other than clean water (salt water, swimming pool water, soapy water, oil,
perfume, sunscreen, hand sanitizer, chemical products such as cosmetics, etc.) clean immediately.
Otherwise, there may be problems with the performance or appearance of the product.
If the product is dropped or subjected to strong impacts, be aware that waterproof function may be affected.
The Olive Max is a non-degradable product. Do not disassemble by yourself as it may damage the waterproof function.
Do not expose the product to sudden changes in temperature or water temperature.
Do not use a heating device such as a hair dryer to dry the product.
Do not use the product in environments such as saunas and steam rooms, as the waterproof function may be impaired
and damaged by steam
Warranty & Service Policies
The warranty period for Olive Max is one year from the date of purchase.
Olive Union agrees to follow in accordance with the Consumer Dispute Resolution Standards
(public notice by the Fair Trade Commission).
Quality Guarantee
Warranty & Service Policy Details
Free service
- In the case of a failure occuring under normal use within the 1 year warranty period, Olive Union will offer one free unit exchange.
- Consumable parts (eartips) or accessories (USB cable) are not covered under this warranty.
Paid service. For the following cases, even within the warranty period, replacement and/or repairs will require payment.
- Failure or damage caused by customer carelessness, misuse, improper repair, or modification.
- Natural disasters such as fire, earthquake, flood, lightning, contamination, abnormal voltage, and damage due to abnormal
voltage and use of non-specified power supply
- Failure or deterioration due to use not in accordance with the User's Manual
Exchange and Refund
- For full details, please see our Return Policy at the below website.
https://us.oliveunion.com/pages/return-policy-1
Phone CS is offered with limited availability below:
Tel. (+1) 702-848-4837
