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Trouble Shooting
If you experience problems with this unit or its installation, in the first instance please read
carefully the relevant sections of this User Manual and this Troubleshooting section.
Problem
Possible cause
What to do
Main lead unplugged
Check mains lead
Display on front panel not lit
Main fuse blown
Check fuse
Aerial is disconnected
Aerial is damaged/misaligned
Check aerial lead
Check aerial
No signal found
Out of digital signal area
Check with dealer
No picture or sound
Program not broadcasting now
Retune to another
channel
Mosaic blocks in picture or
picture freezes
Aerial may not be compatible
Check aerial
Scrambled channel message
Channel is scrambled
Select an alternative
channel
Forgotten channel lock code
Use the override code
Receiver off
Plug in and turn on the
unit
Handset not aimed correctly
Aim handset at front
panel
Front panel obstructed
Check for obstructions
Remote control batteries are
inserted incorrectly
Check batteries
direction
No response to remote
control
Handset batteries exhausted
Replace remote
control batteries
After moving the unit to
another room, find can’t
receive the digital reception
The aerial feed may come
through a distribution system
which may reduce the digital
signal now received by the
unit
Try a direct feed from
the antenna
G
Warning:
If this doesn’t work, contact a qualified repair technician, never
attempt to repair the unit yourself.
