Warranty
Procedure
IMPORTANT
Please Read
Should there be a mechanical problem with your warrantied unit(s) Monday through Friday, follow
the procedure below.
1.
Call our Service Manager, Kevin Kessel, at 1-800-223-9667 between the hours of 8:00
am - 5:00 pm, Monday thru Friday CST. Give Kevin your Model and Serial Number of
your unit.
2.
Explain the problem. Most often the problem can be handled by the Service Manager.
If the problem requires a service company, OHP Service Manager will contact the
service company, ascertain the work needed, issue an authorization number to the
service company and contact you with date, time and service work that has been pre-
approved.
3.
After pre-assigned service has been completed, call the OHP Service Manager to make
sure defective parts are returned and all work has been completed.
Should there be a mechanical problem with your warrantied unit(s) during the weekend or any
holidays that OLE HICKORY PITS home office is not opened, follow the procedure below.
1.
Call our office at 1-800-223-9667 and leave message containing Name, Address, Business
Name, Model, Serial # and mechanical problem. Also leave the name and phone number
of the pre-approved service company you will be using.
2.
Contact your pre-approved service company.
3.
Contact OLE HICKORY PITS, during the next regular business day that the required work
has been completed and defective parts have been returned.
Failure to follow the above may result in warranty claim being denied.
* Also read and follow the LIMITED WARRANTY Page in this manual.
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