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Chapter 6 - Troubleshooting

NetBEUI related

Cannot print with NetBEUI

Can select Okipage 12i or 10i using the Okipage 12i or 10i printer
driver with Chooser?

YES

Is zone set in EtherTalk?

YES

Refer to Common Troubleshooting ab

Is printer driver for Okipage 12i or 10i installed in Macintosh?

YES

Install printer driver.

Can you select zone to be printed to menu print of the prin
with Chooser and select Okipage 12i or 10i?

YES

Refer to Common Troubleshooting abo

Cannot print even after the printer is turned off and on again.

YES

END

Consult service centre.
END

Is NetBEUI set to ENABLE in NETWORK menu?

Does the workgroup name printed on the printer menu
exist on the network?

YES

Can Okipage 14i be discovered on the network?

YES

Enable the NetBEUI protocol in the
NETWORK menu.

Change the workgroup name to a
workgroup name where Master
Browser exists.

3100euGB.book Page 87 Friday, March 16, 2001 1:18 PM

Содержание OKILAN 3100e

Страница 1: ...OKILAN 3100e Network Card User s Guide 07026201 3100euGB book Page i Friday March 16 2001 1 18 PM...

Страница 2: ...ademarks of Oki Electric Industry Company Ltd Apple AppleShare AppleTalk EtherTalk LocalTalk and Macintosh are registered trademarks of Apple Computer Inc Microsoft Windows and Windows NT are register...

Страница 3: ...RAW printer 12 Installing as NetBEUI Printer 12 Printer sharing 13 NetWare3 x file server 14 Setting up remote printer mode 14 Setting queue server mode 16 Message display in remote printer mode 17 Se...

Страница 4: ...1 Setting SNMP environment 52 SNMP Manager HP OpenView 54 MIBs set values and changing set values 54 HP JetAdmin software 56 Setting NetWare environment 56 Setting TCP IP environment 57 Setting AppleT...

Страница 5: ...98 NT4 0 2000 Me applications 71 Directly down loading print data 71 Status display 71 Oki LPR Utility window 71 Print job display 72 Other functions 72 Deleting print jobs 72 Confirming printer statu...

Страница 6: ...vi OkiLAN 320e Network Card Chapter 7 Cautionary Notes 91 About SELFTEST Loop Back Test 91 Network enable disable setting 91 3100euGB book Page vi Friday March 16 2001 1 18 PM...

Страница 7: ...nabling all network users to the share the use of these printers Supported environments This network card allows the OKIPAGE 14i to be connected to a network and supports the following network environ...

Страница 8: ...simultaneous transmission by general FTP utility is not supported Receiving print data by LPR and displaying jobs by LPQ Note Banner page printing is not supported Network card printer setup and prin...

Страница 9: ...er 2 Disconnect any interface cables from the printer 3 Remove the blind plate from the rear panel of the printer after separating it from the plastic securing tabs 4 Hold the network card 1 by the me...

Страница 10: ...ond 10 When PERSONALITY appears in message window continue pressing MENU1 button until HOST I F appears in the message window 11 Press ENTER button 12 Press MENU1 button twice 13 Press either left arr...

Страница 11: ...n the message window After about 10 seconds the printer will re boot automatically When the printer goes back on line the Network card has been reset to the factory default settings Printing the Netwo...

Страница 12: ...6 OkiLAN 320e Network Card 3100euGB book Page 6 Friday March 16 2001 1 18 PM...

Страница 13: ...iew32 NetWare 4 x Bindery R Printer Mode Bindery Q Server Mode NDS R Printer Mode NDS Q Server Mode MS DOS Windows95 98 Windows NT Workstation PCONSOLE NetWare Administrator OkiView32 NetWare 5 Binder...

Страница 14: ...dress to be assigned to this network card in the text box Name or address of server providing lpd Note For the IP address setup when DHCP Server is used please refer to IP address setting in DHCP serv...

Страница 15: ...er 4 Administrating Network Printers on page 39 With Network Card firmware Ver 1 06 The workgroup name must be same as the name of the workgroup to which the printer belongs With Network Card firmware...

Страница 16: ...in the off line state for more than 8 minutes host s sending the print job generate s a timeout and the job is terminated 3 Firmware Ver 1 06 only The printer does not support Master Browser function...

Страница 17: ...ion screen select Create a new port and Standard TCP IP Port then click on Next 9 On Add Standard TCP IP Printer Port Wizard screen select Okidata Network Printer in Standard printer as Device Type th...

Страница 18: ...tion and click on Properties 3 Click on Install button on Local Area Connection Properties screen 4 Select Protocol on Select Network Component Type screen and click on Add 5 Select NetBEUI Protocol o...

Страница 19: ...nd the setup is complete when the test pages are printed Limitations The NetBEUI Printer has following limitations 1 The maximum number of hosts which can access the printer at any one time is four If...

Страница 20: ...e Information from Available Options and press Insert in Print Queues 2 Type a name of print queue you are going to create in the text box New Print Queue Name Make sure not to use an already existing...

Страница 21: ...SC key repeatedly to return to Available Options 9 Press the ESC key and select Yes in Exit PConsole The setup is completed Starting the print server and connecting the network card When print server...

Страница 22: ...Print Server Info Status window If you select Down the print server stops right away If you select Going down after current jobs the server goes down after the current print job is completed Setting...

Страница 23: ...ation settings from Print Servers window and press Enter key 5 Select Print Server Configuration from Print Server Information window and press Enter key 6 Select Notify List for Printer from Print Se...

Страница 24: ...effective NetWare 4 x and 5 NDS environment Setting up remote printer Setting up the remote printer using the NetWare administrator utility You need to set up the print queue the print server and the...

Страница 25: ...queue from the Object class list and press OK e On the Create print queue screen check Directory service queue and enter the name of the print queue you will create in the text box Print queue name Ma...

Страница 26: ...e directory where the print queue to which the printer is to be connected is located from the Directory context list f From the text box Object select the print queue to which the printer is to be con...

Страница 27: ...me If they do not match enter the print server name in Advertising name c Open Assign and confirm that the printer that you have set is displayed in the Printers If the printer is not displayed click...

Страница 28: ...ueue a Select Change context from Items that can be used b Press Insert key in the text box Enter context c Move the cursor to the directory where you will create a print queue from Object Class and p...

Страница 29: ...server 4 To create a printer a Select Change context from Items that can be used b Press the Insert key in the text box Enter context c Move the cursor to the directory where you will create a printe...

Страница 30: ...Print servers list and press the Enter key f Select Printers from Print server information and press the Enter key g Press the Insert key in Service printers select the directory where the printer you...

Страница 31: ...Server Mode you must not set the password for the print server If you set the password you will not be able to connect this network card as a print server To use the OKIPAGE 14i in Remote Printer Mode...

Страница 32: ...th this setting DV1 or other departments can access the resources of DV2 s using the Bindery Service Setting up print environment to bindery environment To set the print environment in the NetWare 4 x...

Страница 33: ...essage to that effect is sent to the client side Once the network card completes receiving of the current job the connection with the next queue is made and the receiving process starts normally It is...

Страница 34: ...y 11 To add a user to be notified press Insert key with the user list open state in Step 7 above From Object Class window select an object s you wish to add and press Enter key Then Notify Interval wi...

Страница 35: ...n the network environment where the DHCP Dynamic Host Configuration Protocol server is used in the network server the IP address of this network card is automatically assigned by the DHCP server We st...

Страница 36: ...var yp make Printer data base To allow the printer to function correctly in the UNIX line printer system you must create the etc printcap file In the printcap data base information on the line printer...

Страница 37: ...tinues to the second line or more you must place a colon at the end of each line and the beginning of next line Meaning of each entry lp device name to open for output Specify the name of the file to...

Страница 38: ...Panel double click on Printers 2 Double click on Add printer In Printer Wizard select Network printer for Connect To 3 In the text box Network path or print queue click on Browse and select the print...

Страница 39: ...of the IPX SPX Compatible Protocol s Properties If there are other network items check other network items too according to the network environment Adding a printer Refer to Windows NT Server 4 0 envi...

Страница 40: ...l Corp 3 Log in to the bindery context in the bindery mode when the Windows95 98 is rebooted Adding a printer Refer to Windows NT Server 4 0 environment on page 32 Setting up a printer Refer to Window...

Страница 41: ...nter belongs Installing printer driver 1 From Control Panel double click on Printers 2 Double click on Add Printer 3 Add Printer Wizard is displayed For printer management select Network printer and c...

Страница 42: ...Install the PostScript printer driver using the Installer which comes with the OKIPAGE 14i Printer setup 1 Connect the printer to the EtherTalk cable with NETWORK ENABLE and EtherTalk ENABLE then turn...

Страница 43: ...d the Printer name are shown in the following table Turning on the printer does not affect the printer name In the above example if only the OKIPAGE 14i1 of ZONE 01 is turned off and on again it will...

Страница 44: ...38 OkiLAN 320e Network Card 3100euGB book Page 38 Friday March 16 2001 1 18 PM...

Страница 45: ...is network card with a Web browser you will be able to confirm the printer status as well as change the settings shown below Window Large Item Small Item Printer status Printer Status read only Networ...

Страница 46: ...r for PServer Mode Bindery File Server Name 1 8 Window Large Item Small Item Netware cont Remote Printer Mode Maximum number of Print Servers Number of Connected Print Servers NetWare Print Server Nam...

Страница 47: ...enter 04106C when the MAC Address is 00 80 87 04 10 6C If the change is successful the message OKI Private MIB is up dated correctly is displayed It will take about 40 seconds after the message is di...

Страница 48: ...ctly is displayed Check if the set value is correct Note 1 Web and Telnet cannot be connected at the same time Note 2 The printer status during reception of PostScript data will not be updated even if...

Страница 49: ...ed page to Check every time the page is displayed Setting this enables the printer status to be searched every time the Update button is clicked Please note the following when using Netscape Navigator...

Страница 50: ...can be set The following items can be set in Telnet To change the settings you must log in from root using the administrator s account Category Item Meaning Range Protocol TCP IP TCP IP Enable Disable...

Страница 51: ...t RARP Enable Disable ON OFF AppleTalk AppleTalk Zone Name Set name of zone 1 32 characters Default AppleTalk Printer Name Own printer name 1 32 characters Default Okipage 14i NetBEUI Network Card Fir...

Страница 52: ...47 characters Default Blank Trap Community Set strings to set to trap message 1 32 characters Default Public Trap Destination Trap destination address 1 6 Destinations Trap Usage Trap Enable Disable...

Страница 53: ...sword 04106C Enter When the log in to this network card is established a prompt to prompt you to enter the command is displayed Setting TCP IP environment Display set the TCP IP protocol setup Display...

Страница 54: ...AY OLD 192 36 253 254 NEW Enter The set address command can specify the item to change OkiPage set address ip or mask gateway Enter Setting NetWare environment In Telnet you set the NetWare environmen...

Страница 55: ...ple in which both the Queue Server and the Remote Printer in AUTO Mode are set using the setting values as shown below Item Setting value File server name nwserver Print server namepserver14i NDS Tree...

Страница 56: ...PrintServer3 Name 1 47char Enter PrintServer4 Name 1 47char Enter Do you re setting y n n Enter OkiPage logout or exit or quit Enter Enter an appropriate command without logging out if you want to set...

Страница 57: ...rget account General users and administrator user Set Command to use set protocol or sepro Target account Administrator user The NetBEUI environment has the following items to be set NetBIOS Computer...

Страница 58: ...et Command to use set protocol or sepro Target account Administrator user The SNMP environment has the following items to be set System Contact Set the contact information of the printer System Name S...

Страница 59: ...you enable notice by Paper Jam y n y RET Will you enable notice by Cover Open y n y RET Will you enable notice by Printer Error y n y RET Trap2 Destination xxx xxx xxx xxx 0 0 0 0 RET Will you enable...

Страница 60: ...set and change MIB using the Open View Network Node Manager of Hewlet Packard Corporation MIBs set values and changing set values MIBs set values Using the Network Node Manager attached to the HP Open...

Страница 61: ...Start Query 3 The currently set values are displayed in MIB Values window Set values on network card side To confirm the Enable Disable switching of each protocol and the detailed settings you will s...

Страница 62: ...e text box nor can you enter a value If you enter an incorrect value SNMP set failed The value given has incorrect type or length is displayed in Messages Re enter a correct value HP JetAdmin software...

Страница 63: ...ain to return to the main screen Setting TCP IP environment 1 From the main JetAdmin screen select the Okipage 14i you want to configure 2 Select Modify from the Device menu 3 in the Configuration scr...

Страница 64: ...ETWORK in the printer menu is ENABLE indicates that value is set 1 Confirm that the printer is in the idle state from the LCD panel and the indicator Note Do not set NETWORK to DISABLE whilst print da...

Страница 65: ...ayed indicates that value is set Setting IP address 1 Following the procedure of TCP IP enable disable above press MENU1 button until IP BYTE1 is displayed 2 Change the address by pressing left arrow...

Страница 66: ...s press MENU1 button after GW BYTE4 is set Confirming the setting 1 Print the menu after completing the setting of each address to verify that the setting has been made correctly 2 Press ON LINE butto...

Страница 67: ...at the setting has been made correctly 2 Press ON LINE button to set the printer to OFF LINE and hold the Print Menu button for 2 seconds or longer When MENU HP PCL6 is displayed press ENTER button 3...

Страница 68: ...epeatedly to display NETWORK After NETWORK is displayed press ENTER button 4 TCP IP is displayed Press MENU1 button repeatedly to move to NETBEUI 5 When you see that the bottom column of the LCD of th...

Страница 69: ...ET MNT and press ENTER button 5 Press MENU1 button repeatedly to display FACTORY RESET After FACTORY RESET is displayed press ENTER button 6 Wait for about 20 seconds until the printer restarts This o...

Страница 70: ...64 OkiLAN 3100e Network Card 3100euGB book Page 64 Friday March 16 2001 1 18 PM...

Страница 71: ...y of OkiView32 s features For more details see the OkiView32 on line help Installation 1 Log onto the network as a user with administrative privileges 2 Insert the software CD ROM into the CD ROM driv...

Страница 72: ...The second group of information is the on line off line status of the printer this is shown in the lower left hand corner of the display The adjacent information box is the status text actually displ...

Страница 73: ...mary elements Novell List Panel and Novell Information Panel Device info properties page The Device Information field is a collection of miscellaneous information ranging from general system informati...

Страница 74: ...work administrator and determine the address to be assigned If you are planning a small LAN composed of one Windows 95 98 computer and one printer connected over Ethernet please do the following setti...

Страница 75: ...set the following items a IP Address b Subnet mask c Gateway d DNS Note If you do not know the values to set consult the network administrator 4 Restart the computer after completing the setting of TC...

Страница 76: ...ou will register the printer to be used in LPR UTILITY If you register the printer to LPR Utility the output destination of the printer driver that has been registered will be set in the spool directo...

Страница 77: ...he LPR Utility Printing methods There are two methods available to print to the LPR printer Windows 95 98 NT4 0 2000 Me applications With Oki LPR UTILITY activated state instruct the Okipage 14i print...

Страница 78: ...ou wish to confirm on the Oki LPR UTILITY window The contents that are displayed for a job are as follows Other functions Deleting print jobs You can delete an arbitrary print job s that is in the spo...

Страница 79: ...n OKI LPR Utility window Redirecting print jobs You can redirect a print job to be sent to Remote Printer to a different remote printer 1 Select the printer that you wish to redirect from OKI LPR Util...

Страница 80: ...74 OkiLAN 320e Network Card 3100euGB book Page 74 Friday March 16 2001 1 18 PM...

Страница 81: ...n you have moved to that level PRINT MODE is displayed 3 Press the MENU1 button repeatedly When NETWORK is displayed press the ENTER button to move to the Network setting mode 4 Press the MENU1 button...

Страница 82: ...before that is STATUS15 and the error before that is STATUS02 In this case because the byte 1 is 00 no error you will know that STATUS02 is the oldest error As the way to look at the number for exampl...

Страница 83: ...ogram Displayed NO YES End YES YES Replace network board Set IP address from operation panel and send PING to that address Response NO NO YES YES Is network cable connected Connect network cable NO YE...

Страница 84: ...other sections on troubleshooting END Can log in from FTP User name and password unnecessary NO NO YES YES Is user XXX XXX XXX XXX none which prompts the us to enter a user name displayed Is operatio...

Страница 85: ...printer and host Less than four FTPs are connected simultaneously NO YES Maximum number of FTPs that can be simultaneously connected is four Remove or kill extra connections Respond to PING NO YES Re...

Страница 86: ...Is operation panel menu frame type set to Auto Ether 2 NO YES Set to Auto or Ether 2 Are IP address and subnet mask set correctly for printer and host NO YES Set to Auto or Ether 2 When router exists...

Страница 87: ...from Web and SNMP OkiView YES NO This printer cannot be accessed from Telnet Web and SNMP simultaneously MP access No need to end View Is there excessive traffic or an abnormality occurred on the netw...

Страница 88: ...ttings are unnecessary Is page request correct NO YES Specify http xxx xxx xxx xxx for browser URL xxx xxx xxx xxx printer IP address Does web SNMP access the printer often YES NO If web SNMP access t...

Страница 89: ...data is ejected in the middle of the page Check if Job Time Out value is small Recommended value 90 sec refer to the manual of the printer s main unit NetWare related Cannot connect in R Printer Mode...

Страница 90: ...print server name printer name link made Match with sett contents of printer side NO YES Set file server correctly NOTE If NWADMIN is used advertising name must match print server name If PCONSOLE is...

Страница 91: ...r s frame type to 802 2 or 802 3 Is operation panel frame type set to Auto or does it match NetWar router file server NO YES Set operation panel menu frame type to Auto or match it with router or file...

Страница 92: ...anual Refer to Common Troubleshooting above END Is personality in Menu Level 1 set to Auto or Adobe PS NO YES Set personality to Auto or Adobe PS Can you select Adobe PS in Personality of Menu Level 1...

Страница 93: ...to menu print of the prin with Chooser and select Okipage 12i or 10i NO YES Refer to Common Troubleshooting abo Cannot print even after the printer is turned off and on again NO YES END Consult servi...

Страница 94: ...ode do not use the password for the print server See Setting queue server mode on page 16 This Network card does not support the Banner Sheet in the Queue Server Mode See Setting queue server mode on...

Страница 95: ...or utility on page 18 Set up the service printer and assign the print server and the print queue without fail See Setting up the remote printer using PCONSOLE except NetWare 5 on page 22 This Network...

Страница 96: ...nnect up to two Telnets at the same time See Telnet on page 44 You cannot connect Telnet and Web at the same time See Telnet on page 44 The execution of the reset command affects the use of this net w...

Страница 97: ...e default and to the specification for the network card If by mistake you execute SELFTEST set the printer to OFF LINE and reset it by holding the Reset button for 2 seconds or longer or turn the powe...

Страница 98: ...92 OkiLAN 320e Network Card 3100euGB book Page 92 Friday March 16 2001 1 18 PM...

Страница 99: ...70 DHCP IP address setting 29 E EtherTalk 50 Printer settings 61 Troubleshooting 86 F Frame Types 43 Functions 2 G Gateway address 60 H HP JetAdmin 56 AppleTalk environment 57 Netware environment 56 T...

Страница 100: ...printer Windows 2000 12 Windows NT4 0 9 Netscape Navigator 43 NetWare 60 NetWare 3 x Message display 17 Queue server mode 16 Remote printer mode 14 Netware 3 x Setting up server 14 Netware 4 x and 5 B...

Страница 101: ...allation 65 Printer information panel 65 Properties page 66 P PCONSOLE Netware 4 x and 5 27 Remote printer mode 22 Peer to peer Windows 95 98 34 Print environment Bindery environment 26 Printer data b...

Страница 102: ...y 18 PCONSOLE 22 Resetting the Network card 5 S Setting up clients Macintosh 36 Windows 2000 36 Windows 95 98 32 Windows NT4 0 36 Setting up servers NetWare 3 x 14 Netware 4 x and 5 bindery environmen...

Страница 103: ...Web Administration 39 Internet Explorer 43 MAC address 41 Netscape Navigator 43 Windows 2000 LPR printer 11 NetBEUI printer 12 OkiLPR 68 OkiView 65 Printer sharing 13 RAW printer 12 Setting up client...

Страница 104: ...98 OkiLAN 320e Network Card OkiLPR 68 OkiView 65 Printer sharing 10 Server environment 32 Setting up client 36 Setting up server 8 Z Zone name 36 3100euGB book Page 98 Friday March 16 2001 1 18 PM...

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