Appendix B – Troubleshooting (network) > 60
A
PPENDIX
B – T
ROUBLESHOOTING
(
NETWORK
)
Possible network problems with suggested checks are provided below. Further network
troubleshooting information is provided in the Fiery Configuration Guide.
C
ANNOT
SEND
E
-
If you are unable to send e-mail, check that the following are configured correctly.
C
ANNOT
SEARCH
ON
LDAP
SERVER
If you cannot connect to or search on LDAP server, check that the following are configured
correctly.
In addition, if you select Secure Protocol as the Authentication Method to access the MS
Active Directory, check that the following are configured correctly.
CATEGORY
ITEM
COMMENT
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unit
Admin Setup>
Network Setup>
Service Setup>
E-mail Setup
Enable E-mail
Services
Must be Yes.
Outgoing server
Must be
specified.
Fiery E-mail
Address
Must be
specified.
Admin. E-mail
Address
Must be
specified.
Scanner
unit
Administrator Setup
Scan to E-Mail
Must be
Enable.
CATEGORY
ITEM
COMMENT
Scanner
unit
Administrator
Setup>
LDAP Settings
Server Name
These are site-
specific settings
and must be
specified correctly.
Contact the LDAP
server
administrator if
you need help.
Port Number
Search Root
Authentication
CATEGORY
ITEM
COMMENT
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unit
Admin Setup>
Network Setup>
TCP/IP Setup
DNS Setup
Must be specified
correctly, to access
DNS server.
Admin Setup>
Server Setup
System Date
Must be adjusted to
LDAP server’s date.
System Time
Must be adjusted to
LDAP server’s time.
Time Zone
Must be adjusted to
LDAP server’s time
zone.
Scanner
unit
Administrator
Setup>
LDAP Settings>
Authentication
Domain
Domain must be
registered in DNS
server.